Satellite Pro L300 -software-service says I need update for graphics driver

I downloaded the DesignByMe software from http://designbyme.lego.com/en-us/default.aspx
The installation run without problems, but when I want to start the program it restarts over and over again. The picture doesnt load fully, instead there are black spots. I cant click on anything nor close to programm .I thought maybe the installing process didnot finish properly so I downloaded the software again but the problem is still the same. Im using a new Satellite Pro L300 28w with Windows 7 and Mozilla Firefox 3.6
I contacted the lego support and they answered: "You most likely need to update your graphics driver. Please contact your computer manufacturers customer service or website for a free upgrade"
Is this likely and if so which upgrad edo I need?

Hi
I dont know if updating your display driver can solve this problem but if the manufacture of the software says that its worth a try!!! ;)
The update is pretty easy: Firstly download the latest version here:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers
If you have downloaded the latest version, remove the old one firstly. Check the software list in control panel and follow the screen instructions. I assume you have to make one restart and after this you can install the downloaded version.
Good luck! :)

Similar Messages

Satellite Pro L300 will not boot after Bios update

Help please.
I have just formated a Satellite Pro L300 laptop.
I used all the updated drivers from Toshiba and all went very well.
I then updated the bios with the latest version.
After doing this the laptop will not boot but just keeps scrolling through the start menu and no matter what option I choose it just keeps doing the same thing.
Any ides welcome

Hi
I used the Microsoft installation disk but just keep getting to the same stage until the blue screen appears. I have tried different installation disks and also changed the hard drives as well. I can do everything in bios, change boot device enable or disable devices but that is it. I have tried a few times to instal windows but it just stops at the same point saying windows is stopping instal to protect the system. I fear the bios update has done some permanent damage as I cant get past the dreaded blue screen.Thanks anyway

Satellite Pro L300-EZ1004X - TouchPad stopped working, BIOS update does not help

I have a Satellite Pro L300-EZ1004X laptop. Few days ago TouchPad stopped working. This is not a Fn + F9 issue.
In Device Manager it looks like hidden device and has (!) on it. Re-installing Synaptics drivers, updating them, removing the device in Safe Mode - nothing works. (TouchPad did not work in Safe Mode). One of the forums mentioned BIOS update. For some strange reason the latest BIOS for this specific laptop is from 2008 (ver. 1.5). Other L300 laptops have option to update BIOS to ver. 2.20 (2010) but not mine! I tried to load it (ver. 2.20)from Windows and from boot disk without success. I installed BIOS ver. 1.5. After reboot - keyboard stop working! And TouchPad ... still dead and still appears as hidden device. Using external mouse I restarted the laptop and get into the BIOS settings. In Advanced Settings disabled TouchPad completely. KEYBOARD START WORKING IN WINDOWS!!!
Any suggestions on how to make this TouchPad to work? Or how to get newer BIOS for this Laptop?
Thank you in advance!

Sounds like it has died, you can purchase a new one from a parts supplier and pay someone to install it or if you are any good with such things you can try to do it yourself. I suggest just sticking with the external mouse.
Welcome to the Toshiba user forums.
For those of you who do not know what a user forum is, it is a community of users who volunteer time to help other users. Anyone can participate. It's 100% voluntary.
Being super active is never a requirement

How to install Windows XP in Satellite Pro L300-1A9?

Hi!,
first of all, sorry if I'm asking something really obvious, but I'm quite new with this issues...also sorry for my English, I'm not native.
I have a Toshiba Satellite Pro L300 1A9 with Windows Vista preinstalled but the thing is I prefer Windows XP. I have tried to install it but it won't work.
I have read lots of posts and comments about this issue in this forum and also in the web. The problem is I don't know if the procedure and the drivers to download are the same for all the L300 models. Mine is L300 1A9.
Anyone could give me some extra simply instructions (I'm a beginner) about how to do solve this problem or any link relating this issue? I have seen many of them, but none about this model L300 1A9.
Thank you very much!!

Hi Lars_3,
thank you very much for your reply and interest.
When I say that installing Windows XP doesn't work, I mean that my laptop has Windows Vista but I have tried to reinitialized (format) it to install Windows XP, but when I run the Windows XP (original) disk an error message pops up and I can't continue the installation.
I have had a look to the Toshiba's downloads link you posted, but there's no mention to the L series model. The options available are for M-Series and Net-Book series, so I wonder if it is possible to use one of them for my Toshiba Satellite Pro L300 1A9?
Thank you very much for your kind help!

8 questions from new owner of Satellite Pro L300

Hello all forum users!
I bought a new Toshiba laptop, the Satellite Pro L300, and have until 14 January to test it - if it looks like it isn't working properly I'll return it to the store where I purchased it.
Here's a list of questions I have:
1. Every time I turn on the laptop or it comes out of suspended or hibernation mode, and when I turn it off, the cd/dvd drive makes a loud mechanical clunky noise.
It sounds to me like the carriage that carries the laser and optics is running into a mechanical stop.
Is this normal?
2. There is one hot subpixel on the display (blue) and according to the Toshiba info in the box, this is normal and is not cause for return.
Should I be concerned about this?
3. When I run the memory test at system boot, it states that it will start windows automatically at test termination, and show me the results of the test.
It runs the test, starts Vista, but I don't see any results report.
Where do I find this report?
Is there a known problem with this test?
4. The Toshiba utility program to perform diagnostics from within Vista does not work. Every time I run the test (PCdiag.exe) I get a Vista error message saying a fault was found in KERNEL32.dll.
Where can I get a fix for this?
I've already installed the updated files on Toshiba's web site for the 'Value Added Pack', which is where this utility is located, but still get the error message.
5. I would like to access the bios settings at boot, but haven't found the way to do it yet.
F2 gives me a menu for memory test or normal system boot.
Esc doesn't get me into bios setup either.
There is a Toshiba bios utility I can run from Vista, and from what I see any bios firmware upgrades are also to be done through Vista.
Is there a way to access bios at boot?
6. I would like to run XP on this system and understood that this model (Pro L300 PSLB1E) was XP compatible, and that I should be able to download all drivers from Toshiba to run on XP.
Has anyone done this?
7. The laptop installed and configured Vista basic when I did the first power on, but the license sticker on the bottom of the laptop has a product key for 'Vista Business OEMAct'. I was sold this laptop as having Vista Business with the option to downgrade to XP Pro. The box didn't come with any cds or dvds, and no manuals explaining how to install Vista Business.
This is enough reason to return the laptop to the store where I bought it, which is a hassle I would prefer to avoid if I can install Vista Business.
Can anyone help me understand what is happening here?
8. Is there a way to contact technical support by email?
Thanks in advance to anybody that can answer any of the above questions!

> 1. Every time I turn on the laptop or it comes out of suspended or hibernation mode, and when I turn it off, the cd/dvd drive makes a loud mechanical clunky noise.
My CD/DVD drives make similar noise too from time to time. Not always but sometimes. I think this appears because the drives laser lens calibrates in the right position.
> 2. There is one hot subpixel on the display (blue) and according to the Toshiba info in the box, this is normal and is not cause for return.
Well, you need an certain amount of dead pixels to get a screen replacement
Please check this FAQ:
http://aps2.toshiba-tro.de/kb0/TSB5400ZD0002R01.htm
> 3. When I run the memory test at system boot, it states that it will start windows automatically at test termination, and show me the results of the test.
There is no problem. I believe you mean the memory test while POST (power on self test). If there would be a memory fault then your notebook would not boot up properly.
> 4. The Toshiba utility program to perform diagnostics from within Vista does not work. Every time I run the test (PCdiag.exe) I get a Vista error message saying a fault was found in KERNEL32.dll.
Hmm the Value Added Package contains the PC diagnostic tool for Vista. I would recommend removing the old VAP and reinstalling the new downloaded from the page.
> 5. I would like to access the bios settings at boot, but haven't found the way to do it yet. F2 gives me a menu for memory test or normal system boot. Esc doesn't get me into bios setup either. There is a Toshiba bios utility I can run from Vista, and from what I see any bios firmware upgrades are also to be done through Vista.
The notebook seems to use the Phoenix BIOS and therefore pressing the F2 button should enable the BIOS. Press the F2 immediately after notebook has been powered up.
> 6. I would like to run XP on this system and understood that this model (Pro L300 PSLB1E) was XP compatible, and that I should be able to download all drivers from Toshiba to run on XP.
Such XP drivers are placed on the Toshiba European page.
>7. The laptop installed and configured Vista basic when I did the first power on, but the license sticker on the bottom of the laptop has a product key for 'Vista Business OEMAct'. I was sold this laptop as having Vista Business with the option to downgrade to XP Pro. The box didn't come with any cds or dvds, and no manuals explaining how to install Vista Business.
Never hear that this notebook would be delivered with Vista business As far as I know this series has been preinstalled with Vista Home Premium
> 8. Is there a way to contact technical support by email?
If you have some problems with your notebook you can contact your ASP in your country.

Satellite Pro L300/L300D series wont start properly

Hi guys
I got a Toshiba Satellite Pro L300/L300D series and basically one day the laptop just stopped working and whenever I turned it on I just got to this blank page saying press CTRL + ALT + DEL to restart the system. So I tried to reboot it pressing F12 and using a new copy of Vista Ultimate. However when I come to install Vista on the drive it states that there is no drive present on the system.
Does anyone have any idea how I can overcome this problem, your help would be much appreciated.
Thanks

>What do I need to do and how can i create a partition if the computer wont start.
Can you please explain this again? It sounds pretty illogic to me. If your computer wants start how you can try to install OS?
Sorry my friend but now I am asking myself do we understand us correctly or I write about thing A and you write answer about something that I can define as thing B.
Again:
Start your notebook and press F12 to enter boot device options
Put Vista installations DVD into optical disc drive
Choose CD/DVD drive in the list and press ENTER
Installations DVD will load (Windows is loading files...)
Follow the menu on the screen
When the stage with partitions is shown on the bottom right side (Drive options advanced)
The additional menu on the bottom will be shown
Delete all listed partitions/partition
Use option NEW and create new one
Try to install Vista on this new created partition.
Can you do this or not?

No Warranty for LCD Pixel dead for a new Laptop Toshiba Satellite Pro L300-EZ1523

Hey,
I bought a Toshiba Satellite Pro L300-EZ1523 Laptop in Oct 2009. In January 2010 My motherboard went dead so I have sent the laptop to the Toshiba Depot Center initially they said they will repair it and send it within 3 - 5 Business day but they took nearly 15 days to ship it back.
Once I have received there is the big surprise. One of the pixel on my screen is dead and I tired calling the Toshiba customer care at 1-800-457-7777 and the transfer the call to Depot center which takes nearly 40 to 50 mins to get an engineer on the call for which we need so much of patients.
Today I requested to transfer the call to the Case Manager and when I told her about the problem she again tells me to call the depot and file a case with them and the UPS for the damage and she also mentioned that there is no warranty covered for the LCD Screen.
But when I shipped the laptop to the Toshiba Depot I don't had any dead pixels. Im tired calling Toshiba can anyone help me out.
Regards,
Prem.

I got problem with my Toshiba tecra A9 laptop. There is thick black line at the corner of LCD, I contacted 2 toshiba service centers but they paased me to the Toshiba support. They said that Toshiba will not pay us for LCD repair and asked me to call toshiba support and ask for their autorisation. I also called toshiba support several times, but they just make me confused. They said randomly some bizzare phrases: the service centers should aks us for autorisation no., LCD did not coverd by warranty, You made a physical damage, contact another service center, we will contact you within this business day...
The reason I have bought Tecra model was that toshiba called it as bussiness class, and offered a 3 years limited warranty!!! But the warranty is a whole fake to cheat with the clients. They even do not care about business and dont understand how our professional life is depends to our laptop. such a shame for them.
They pay some employees to talk with you several hours, just to deny their warranty and don't give you a good service!
I wonder how they calculate the repaire cost of LCD. I already find wensite which offer the LCD just for 95$. There are lots of replacement guide all over internet. I will suggest toshiba that I can service them for LCD replacement for as low as 150$. That would be a good business for me and a big deal for toshiba! At least Toshiba will not loose their clients.
From my side, I will start to aware all student around me at university to never trust Toshiba quality and warranty services and do not risk their professional life with the toshiba product and services! It seems that Dell is going to be the leader in customer services and hence in future market!

Satellite Pro L300 BIOS update problem

Hi
I've an Satellite Pro L300 (PSLBHE).
I downloaded the new bios file and started the upgrade. A window appeared and showed the old and new bios version (v1.70 -> v2.20). About in 1 min. my laptop screen turned to black but HDD green light flashed and didn't anything about 15 mins. After I pushed the power button and the laptop shutdown. Now if I push the power button nothing happen just blank (black) screen and the HDD flashing light.
What's the problem? What can I do? Please help me.
gjon

Problem is that BIOS update is screwed up now. Obviously BIOS update was interrupted and now the BIOS chip is damaged.
What you can do now?
Unfortunately not much. What you need is professional help so I recommend you to contact nearest Toshiba service and ask for help. Sorry.

IPad 3 and iPhone 4S won't synch with iTunes on Mac book pro. Error message says I need to have version 10.6.3 pr later for iTunes.

iPad 3 and iPhone 4S won't synch with iTunes on Mac book pro. Error message says I need to have version 10.6.3 or later for iTunes. Mac iOS version 10.5.8 and iTunes on Mac is 10.6.1. iPad and iPhone version is 6.0(10A403). When I check for updates on the Mac book pro it says software versions are up to date.
When I check for iTunes version 10.6.3 it looks like it is for snow leopard operating system which I am not on. How to I get my devices to sync with computer. Everything worked prior to iOS 6 upgrade on remote devices.

I'm having the same problem.
iPhone 4s won't sync with my Macbook Pro.
I iust updated the iPhone to iOS6 (thought it wasn't syncing before the update either).
Macbook Pro running Mac OS 10.5.8
iTunes 10.6.3 (i.e. latest update - which hasn't had an issues apart from syncing).
I tried 3 different USB sync cables. Still not syncing.
Do I really have to update my Mac OS to 10.6.8 in order to sync my phone ? I thought as long as you have iTunes 10.6.3 you're ok...
Is there a way to update to Mac OS 10.6.8 (or later) without wiping the hard drive and doing a new install?..
thanks

Satellite Pro L300 - Usage of Power cable between countries

I am in the process of purchasing a Toshiba Satellite Pro L300 T4200 laptop while here in New Zealand, where I will be living for the next six months. However, I head back to Alaska (USA) in April.
Could someone answer my concerns regarding power cable use and which one to purchase once back in the States; mostly is it okay to use a USA power cable in this NZ-purchased laptop without blowing something to bits?
Thx, kim3300

Hi
Since the notebook uses the universal AC adaptor which supports the input voltage between 100V and 240V, you should be able to use the AC adaptor worldwide but it could be possible that you would need an additional adapter for electrical outlet in the wall

CPU upgrade of my Satellite Pro L300-152

hello
my laptop is a :
Toshiba Satellite Pro L300-152
Model no. PSLB1E-01R015EN
Celeron 560 2.13GHz
Can someone tell me which CPU I can safely upgrade this with, I use it in a fairly cool environment and would like just a few more 100mhz from it.
Thank you for your support

Before we start discussion about CPU upgrade check please this Toshiba document - http://aps2.toshiba-tro.de/kb0/TSB9401AX0001R01.htm
My personal opinion is that CPU upgrade will not help much and you will not realize some big difference in notebook performance. In my opinion you need more RAM or better and faster SSD. This brings better and more performance than some CPU with 100mhz more than old one.

I've got some questions about Satellite Pro L300

1.) How could I Update my Bios? I find the zip- File but no further Information how it works?
2.) I want to update for more memory. 2GB are less for fast working. Where could I find Informations about the memory controller- e.g. Voltage, Timings... for pass new memory of 4GB.
3.) My PSSD1E shows me in Windows7 - Systems Hardware one empty SATA- Controller.
Is it possible to take it optional for an outgoing connection- eg SATA-OUT for extrenal device?
Sorry for my worst english.

Satellite Pro L300 is offered with several different hardware configurations. I dont know which one do you have and there is no sense to discuss about this without exact notebook info.
If you want to have general conversation here than dont claim about this forum.
To get some precise answers inform us about exact notebook model.
One more time:
1
For all new notebook models Toshiba offers Win update only. That means BIOS update can be done under running operating system. For more details check Toshiba document.
2
What you need is just part number of compatible RAM modules. All other information is not so relevant for you. If you want to get this info post exact notebook model.
You can test what you want but fact is that Toshiba offers list of compatible RAMs you can use with your notebook. All listed RAMs are tested. Other way you can visit KINGSTON page to check their list of compatible models for different Toshiba notebook models. Kingston offers high quality products and all listed RAMs are tested too.
Who knows which RAMs you have used for your tests? Maybe some cheap no-name products. Many people have used such RAMs and at the end nothing worked.
3
Why you complicate the whole situation? For external devices you have available ports. For internal device you have ports on the motherboard. End of the story.
And yes, visit your local dealer ant talk with him, especially about question number 3.

Satellite Pro L300 - Black screen flashing cursor

Hi all,
I have a Toshiba Satellite Pro L300 laptop running Vista.
The client brought it in because when it boots it goes to Toshiba splash screen then goes to black screen with flashing cursor in left top corner. I have connected external monitor with same result. Swapped out RAM as well.
Have run Memtest (passed), Seagate HDD long test (passed), Ultimate boot CD, and Winternals with no success.
*F8 does not work* and nor does Factory recovery.
Can get into BIOS F2 and F12 no problem and the HDD is listed there.
I reinstalled Vista from CD and when rebooted it goes back to flashing cursor. I have attempted Startup repair from Vista CD and System restore. FixBoot from Command Prompt and FixMbr as well with the same result.
I have a feeling it may be a corrupted CMOS? It is like the OS installs properly, but the computer loses it's memory on reboot of where the OS is located?
Is the CMOS battery easily accessible and removable on this model?
Has anyone encountered these symptoms? Is it fixable cheaply?

Hello
If you have clients I presume you are some technician and hope you have some hardware parts in your store.
Have you tried to set BIOS to default settings and check it again?
If possible try to exchange HDD and test the functionality again.
Can you use notebook with Linux live CD (HDD not needed)?
To be honest I dont think problem is BIOS and, in my opinion, CMOS battery exchange is not necessary.
Test it please with new HDD and post some feedback.

After updating my ipod touch my computer does not detect my ipod in devices on itunes. It says I need to install a driver software for my mobile device. Help.

After updating my ipod touch, my computer did not detect my ipod in devices on itunes. It says I need to install a driver software for my mobile device. Help pls?

Maybe this will resolve your problem:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows
Or you may have to look at the river/server topicsof the following:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Since you were unclear at to the error message.

BSODs on Satellite Pro L300

Hi everyone,
I've been using my *Satellite Pro L300 28W* for 2 years now, and since the last summer it's no fun any more.
The notebook is suffering *BSoDs* one after one, making working impossible. According to BlueScreenView, it's mostly halmacpi.dll that's responsible, and the bug code is *0x124*, which is for hardware as far as I know.
I tried everything described on various forums, including virus and rootkit search, updating all drivers and BIOS, checked core temp with SpeedFan - everything seems to be OK, but still the BSoDs reappear. I have nothing overclocked, run Windows 7 32 bit with all the latest updates.
There are no BSoDs when booting in secure mode. If anyone has some ideas about this issue, I'll be happy to see them!

>By the way, what's that original toshiba recovery image you're speaking about?
The Toshiba image is the package which was preinstalled at the first day of purchase the image contains the Windows OS, Toshiba drivers, tools and 3rd party software like Win DVD, etc
The usage of the Toshiba Recovery disk (which you could create using Toshiba Recover disk creator software) would format the HDD and would set the notebook back to factory settings this means that you should backup you own data and files before running this process.
By the way: the BSOD seems to be triggered by halmacpi.dll. The halmacpi.dll is related to the usage of the Microsoft Developer Network (MSDN) Library with Operating Systems and its part of the Windows OS and its hardware related (Hardware Abstraction Layer DLL).
This means that hardware problem might cause the BSOD
However, try recover disk and check if default settings would help you.

Satellite Pro L300 -software-service says I need update for graphics driver

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