Satellite Pro L850 (PSK7GE)

Dear Toshiba Please be advised that I has installed Windows 10 on the aforementioned model, abeit, that this model is not presented as being compatible with the upgrade, even though the machine is i5 core 64bit and a couple of years old. I have checked both the global list and the UK list and it appears that the L850 range is completely omitted? Is that an error, or is there a specific reason for that? The only slight issue I am encountering at present is with the optical drive, although at the time of writing I am not 100% certain that the issue is with the optical drive because the error message provided by 'windows' refers to the MS installer not being located, which I am yet to further my investigation into that particular glitch. If Toshiba's previous test indicated problems with the 'Satellite Pro L850' and Windows 10 please can Toshiba provide some transparency with an account of such issues, so that I can be forewarned, and roll back accordingly. Otherwise, if this model is considered to be compatible, it may be an idea to update the compatibility listings. Additionally, if my machine appears to be an unusual exceptance, I don't mind providing some user feedback on my experience of Windows 10 on this model, which may be of some help to Toshiba. Please let me know by reply, private message or email. Thank You.

As far as I know such drivers are offered as optional drivers and you should not install them. Stay with original drivers. Dont update any offered driver via Windows update.
Have you tried to roll back OS to earlier time before this update was installed? If not do it and check functionality.

Similar Messages

Satellite Pro L850 - Curser 'Hang up' and related problems

I have recently bought a Satellite Pro L850 with Windows OS.
When using the Synaptics pad touch pad the cursor tends to hang up in a random fashion on the screen and sometimes disappears completely.
At times the tool tip displays a small rectangle, bisected horizontally with a small arrow head in each half.
The cursor always sticks when this rectangle is present but the rectangle is not always present when the cursor sticks, I have not been able to identify the purpose of this rectangle.
Other problems such as scroll bars moving independently etc. are probably related to the main problem which, if solved, will hopefully cure all. I have not found any settings in the Control Panel to cure the problem.
All pointer and mouse settings are set as defaults except for the cursor location facility.
Any assistance will be most welcome.
Regards TERON

Hi
Did you try to reinstall the touchpad driver?
Please do that
Also the mouse cursors could hangs due to stressed CPU.
Some processes which are running in the background could stress the CPU and this would lead to cursor freezing.

Satellite Pro L850-1UJ: How create recovery DVDs from recovery partition

I recently bought a Satellite Pro L850-1UJ with Windows 8
http://www.toshiba.co.uk/laptops/satellite-pro/l850/satellite-pro-l850-1uj/
I've created a new partition (so i could use it as data room)
i.e. C: the windows system AND Z: my data
after that, i could NOT use the RECOVERY MEDIA CREATOR to create the recovery dvds
BUT the partition still exists and i can see the inside files from windows
IS IT a way to extract the files from the recovery partition or any other clue how i could fix the partition scheme so the RECOVERY MEDIA CREATOR could recognize it
Many thanks for your time...

>I've created a new partition (so i could use it as data room)
This was a mistake
The HDD partition table has been modified and changed which means that the Toshiba recover media creator would not find the essential files in order to create the Recovery disk or recovery USB flash memory stick.
What you could try to do is to reset the notebook back to factory settings.
For this you can use the option called Reset your PC.
Details here:
http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm
After that the partition table should be set to the same state like at the first day of purchase and you could try to create the recovery disk once again.
Otherwise if this does not help you, the recovery disk could be ordered as mentioned by user xaver

Satellite Pro L850-1P8 PSKG7E - Unable to see any BT devices

Hi
I have a Satellite Pro L850-1P8 PSKG7E- 00C002EN. I initially had a problem with the software recognizing the hardware. Resolved by re-installing the Atheros filter driver. Now everything say it is working and the latest drivers are installed.
I have a phone, a Nexus 7, a car and PV array that all see each other using their BT and will pair.
The PV array links to a PC based application via bluetooth which worked on a previous works Tosh Satellite Pro.
The laptop refuses to see any of the devices despite everything saying it is working properly and all other devices being visible to each other.
BT RFBUS Toshiba 8.0.2005.0
BT RFCOMM Toshiba 8.0.1129.0
BT RFHID Toshiba 8.0.830.0
BT RFUSB Controller 14 Toshiba 8.0.2005.0
As far as I can see there is no BT entry in the BIOS.
I have tried the FN F8 in both states.
Can anyone give me any guidance?

When you want to use BT on your notebook it is important to enable BT module properly. I presume it works with FN+F8. When the BT is on BT manager should start and in the task bar you should see small blue BT symbol.
When you enable BT does this manager start or not? Click on this symbol with right mouse button and choose option Add new connection. Scan the area and I hope your device should be found (enable visible modus).
You are right about BIOS. There is nothing related to BT functionality.

Satellite Pro L850 (PSKG7E)

Dear Toshiba Please be advised that I has installed Windows 10 on the aforementioned model, abeit, that this model is not presented as being compatible with the upgrade, even though the machine is i5 core 64bit and a couple of years old. I have checked both the global list and the UK list and it appears that the L850 range is completely omitted? Is that an error, or is there a specific reason for that? The only slight issue I am encountering at present is with the optical drive, although at the time of writing I am not 100% certain that the issue is with the optical drive because the error message provided by 'windows' refers to the MS installer not being located, which I am yet to further my investigation into that particular glitch. If Toshiba's previous test indicated problems with the 'Satellite Pro L850' and Windows 10 please can Toshiba provide some transparency with an account of such issues, so that I can be forewarned, and roll back accordingly. Otherwise, if this model is considered to be compatible, it may be an idea to update the compatibility listings. Additionally, if my machine appears to be an unusual exceptance, I don't mind providing some user feedback on my experience of Windows 10 on this model, which may be of some help to Toshiba. Please let me know by reply, private message or email. Thank You.

This is actually the forums for Toshiba USA. You may want to contact Toshiba in your region.
The Toshiba Europe forums can be found here.

Satellite Pro L850 1DR - Problems with Windows 7 Update KB2887069

I am having problems installing Update KB2887069.
It appears to install okay ... invites me to restart ... when I do it says it is configuring ... gets to 7% then starts the restart ... shows it is configuring again ... up to 7 or 9% ... then reports it is failing and restoring ... restarts again ... and that's it ... not installed and reference to Windows Update confirms it has failed.
All the other updates I had today installed okay once I realised KB2887069 was the problem and omitted it from the update.
I'm running Win 7 Prof Serv Pack 1 - 64-bit on a Toshiba Satellite Pro L850 1DR. I use Microsoft Security Essentials as my AV software.
For now I have had to hide the update ... but anyone any bright ideas how to overcome the problem. I have tried Microsoft's site but as yet there are no answers that have provided a solution for me.
Thanks in anticipation!!

I am "replying to myself" on this one so if anyone else has experienced a similar problem they can see what I did to resolve the matter.
I contacted Microsoft and received excellent support ... although it took a long old time (over the course of 3 days) to resolve the problem, the staff at Microsoft knew their stuff and proceeded tenaciously to overcome every obstacle.
I did feel somewhat sorry for them that one little update should result in the need to offer so much commitment to just one customer ... I was also grateful the resolution was achieved over a time when I was not that busy!
Additional Info: I refer above to 3 days ... for those interested, the time was spent as follows:
Day 1: about an hour and a half covering all the basic checks including sfc /scannow etc after which the update would still not install. (I had done these but accepted Microsoft needed to have the opportunity to check the situation for themselves).
Day 2: a technician called me at a pre-agreed time and having done a few more checks decided to re-download Windows 7.1 (over 3 GB ... on my connection that took a long time) and re-install it (without affecting my data, thank goodness ... but again the process of installation took a long time). The technician left me to do all the updating (a further 3-400MB). Time commitment for me about 5 hours ... but I was able to work on other things while the download, install etc was on as long as I kept half an eye on the screen.
Day 3: the same technician called me back (just when he said he would) ... told him I had no problems with updates (incl KB2887069) but was getting a weird message in Outlook when following hyperlinks and also I could not install IE11 for some reason. Both problems were resolved and other tiny matters sorted over the course of one hour.
Summary: problem therefore took up to 7.5 hours of my time to overcome, approximately half of which I was able to turn my attention to other things on another machine. In my view an acceptable investment of time to have the peace of mind of knowing everything is working just as it should be. I was impressed with Microsoft's staff who were as reliable as they were friendly and patient.
Lindsay

Satellite Pro L850 PSKG9A: cannot change brightens after wake up from sleep

Hi guys,
Have a problem with my Toshiba Sat Pro L850 PSKG9A-00C001
Every time i close my laptop screen and put computer to sleep and Then Wake it up again,
My screen is at MAX brightness (Blinding nearly) and i cant change it with my keyboard shortcuts and it says brightness is at Level 1!?
PLEASE HELP THANKS

I found an interesting Toshiba document:
+Display can either be set to the maximum or minimum brightness and brightness regulation do not work properly.+
http://aps2.toshiba-tro.de/kb0/TSB2503AH0000R01.htm
It does not describe exactly the same problem with the brightness but it sounds similar to yours.
The issue can be solved by BIOS update.
Could you check if BIOS update would solve your issue?
Additionally its recommended to update the display driver just in case to check it has an influence on the display brightness control.
_Another method to change the brightness:_
From ATI software Catalyst Control Center -> advanced -> desktop properties -> reactivate ATI color commands and then you can adjust the brightness from ATI tools.

Satellite Pro L850-1L4 - Can't boot from Win 8 Upgrade Disc

Purchased just under 2 years ago. Came with Windows 8.0 Upgrade DVD.
I now wish to upgrade to Win 8 (then onto Win 8.1).
No matter what I try (BIOS changes) cant get the DVD to boot. Under CSM boot (default for the laptop) it returns a non system disc error.
I have tried the DVD in other PC drives which also results in the same error message.
Other disks eg Windows repair & Tosh recovery disks all boot OK.
So I think the disk must be faulty.
My question is has anyone else had this problem or even successfully upgraded using the Toshiba supplied DVD?. Getting hold of Toshiba to get replacement DVD seems an impossible task especially 2 years down the line.
Any suggestions?

Hello Tonny
Thanks for the speedy response. This is my first post and I have already made a blunder the laptop model is L850 whoops (my excuse I'm a septuagenarian!)
For clarification I have the latest BIOS. The boot mode options are CSM (default) and UEFI. Only under UEFI is the secure boot option available but the laptop wont operate set to UEFI. I did set the secure boot off before returning to CSM. This laptop doesnt actually support UEFI, it seems the option is there just to boot a UEFI capable OS. I did try booting the Disk under the UEFI option (with the secure boot on & off) but it didnt work.
So yes the BIOS was set to its defaults with no effect. I have found no web intelligence, generally or with Toshiba, about these upgrade discs.
The thread you provided is interesting and one element about BIOS reset to default I tried but without success.
Thanks again for your response

Satellite Pro L850 wont start up when USB3 cable to Dynadock is connected

Hello,
I have a new L850 and Dynadock ( PA3927A-1PRP). The L850 wont start up when the USB 3 is connected and the screen flashes gray then black. If I remove the USB3 then the L850 will start up and if I then reinsert the cable it continues to start and work fine.
I have uninstalled and then reinstalled the Dynadock viewer drivers from the Toshiba website.
Perhaps I have the cables in the wrong slots? It is connected as per the Dynadock quick start guide.
I would appreciate some assistance.
Thanks - Mark

If you can't solve your issue and no one in the community can help, contact support to speak with a tech support agent at (800) 457-7777.
- Peter

Satellite Pro L850 - i5 3210M shared memory allocation

Hi,
I'm a proud new owner of this excellent laptop and I've added extra RAM to take it to 8GB.
All the spec sheets on retailer websites state that the gpu can be assigned up to 1.7GB of shared memory.
Previous experience of other computers is that this memory amount is altered in the BIOS settings but I do not see any option in latest BIOS 1.60.
Obviously theres' plenty of RAM to give to the GPU but I can't see how to assign it. Do the i5 chips allocate dynamically once Windows is running or is the BIOS missing this setting?
Thanks in advance for any assistance.

Hi
The shared memory is controlled by graphic card driver and this cannot be controlled manually if an running applications needs some shared memory, the driver would assign this value automatically.

Blue screen error message on Satellite Pro A10

Hi,
I'm trying to help my inlaws with their Satellite Pro SPA10. I had set this up for them a few months ago and it was running really well.
Now it restarts about two seconds past the "use last good configuration" etc. screen, gets to this screen again then restarts immediately ad infinitum, never pausing on the error mesage for long enough to see what it says.
I managed to get it to boot from the windows XP home disc and got as far as the repair or continue with installation screen. When I asked the computer to do either it crashes to blue screen almost immediately. The error message is
*** STOP: 0x000000c5 (0x00000000, 0x00000002, 0x00000001, 0x8082B98B)
This is beyond my level of expertise, can anyone help?
Thanks

Hi Mike thank you for replying,
I am not able to start the computer in safe mode, safe mode with networking, last good known configuration etc, Each time it quickly blue screens and restarts about two secs into the process.
I was unable to try a clean OS install from the disk as it gave the blue screen error shown in the original post. The same thing happened when I tried to use the repair option on the XP home disc. So i can't get into the computer at all to start diagnosing the fault, the only clue I have is the error message, and after searching the internet I haven't found much enlightenment from that yet.
If you can help me out or suggest where to search it would be much appreciated.
Thx

Satellite Pro A200: XP + Vista installed/dual boot possible?

Hi,
I am not sure if I am right here at XP OS but I post it as it is OS related.
My Satellite Pro A200 (PSAE7) runs smoothly with XP but I want to create a sandbox (partition) for/with Vista.
Basically I know that it is possible to run XP and Vista on one system. *But*, Satellite Pro A200 notebooks are shipped with a BIOS for XP and one for Vista and with information that you have to install the correct one. For me this means that you have to install BIOS for XP when running XP and BIOS for Vista when running Vista.
Question:
Is it possible to install Vista on a Satellite Pro A200 with XP as main OS and having so XP BIOS installed?
Boot loader would be Acronis OSS as this loader already manage my two XP partitions.
Many thanks for any information!
Best regards,
Andreas

Hi
In my opinion there are no serious reasons why you shouldnt be able to use Xp and Vista on your Satellite Pro A200.
Ok there are different BIOS for Vista 64bit, 32bit and Win XP but your Vista should run also using the BIOS for Win XP.
Ive got other Satellite notebook series and Im able to use XP and Vista at the same time. I mean Ive got a choice to boot either the XP or Vista ;) and Im still using the old BIOS version.
Ok some functions are not available like FN keys but this is not very important for me.
Well, to cut this story I think you can use Vista and XP without changing the BIOS ;)

Satellite Pro 4600 Wireless card does not work with WIN2K ?

I have a Satellite Pro 4600 with UK dealer installed PA3070U-1MPC wireless card running with Windows 2000
The wireless client manager finds the network of my wireless router and reports the signal is excellent and I see all green bars swhowing.
However I can't mske a connection, in 'connections' the wireless one says 'network cable is disconnected'
the router works ok with other laptops in my house.
I have latest version of Win2K also have downloaded and installed latest versions of client manager and WLAN card driver for win2k from toshiba website.
The 'toshiba support in Turkey' told me 'I need a different driver for Win2K for my wireless card cause the win2K driver on the toshiba website is not for 'this' wireless card'. I have waited for this for 3 weeks now and have been unable to reach the elusive UK Level 3 support who supposedly have this driver. I have seen on the internet the same wireless card is has been sold as a 'made by toshiba' accessory and it says it is compatible with Wim2K
What do I do next please ? Does this run at all with Win2K , is there 'another driver' and so on ?
Thanks

hello
please be more scpecific - what do you mean by 'disconnect the LAN' - I have nothing conneced there anyway ? do you mean 'disable' the LAN even though there is nothing plugged in ? can you please post the exact sequence of this so I can try ir too.
In the meantime my laptop has been to Toshiba for them to sort out at their highest level UK support base. I was hoping my troubles would be over - but no, read below what happened. They are basically saying my win2k is not in order but I had just installed and updated it so right now I haven't a clue what to do next.
START QUOTE of Toshiba Support response:
Sat Pro 4600
Serial No: 31474181G
Windows 2000 SP4 (customers build not recovery CD)
BIOS V1.80 not current therefore updated to V2.60
The notebooks wireless card is functional and has the correct driver installed, it also has the correct and latest version of the Wireless Client Manager. The wireless function appears to see the router but will not connect and obtain an IP address. Irrespective of the settings applied within Internet Explorer or the Wireless client manager you cannot obtain a connection. The customer did not have any Toshiba utilities installed such as, Power Saver, Common Modules, Chipset drivers, network device switch, I therefore installed these missing components and updated the BIOS to the most current revision. However despite this the unit will still not connect to the wireless.
I therefore removed the customers HDD and replaced his HDD with a Toshiba loan HDD with a fresh build that I had created. When using the machine with this build the wireless connected without issue and I was able to browse the internet etc. I placed the customers HDD into our machine and the problem with the wireless was replicated on our machine here, therefore the problem is not with the wireless card or any hardware aspect of the machine, the problem lies with the customer's build of Win 2000. I examined for anything obvious but could not find anything, therefore I'm sending this machine back to customer with the advice that his build needs addressing or he needs to reload Win 2000 his machine.
As you can see from the above comments, the machine performs as per specification with loan HDD and fresh build of Win 2000 installed, the problem is only present with you HDD and build in the machine. In addition to this I have replaced the missing screws on the base of the machine ensuring the machine is structure is maintained.
5 x B16 Screws
1 x B6 Screw
1 x Memory Cover Screw
END QUOTE

Satellite Pro M30 Win 7 - webcam does not work on msn messenger

Hi all
I have a Satellite Pro M30 Modell Nr.: PSM35E and have just changed to Windows 7. But the Nvidia Card NVIDIA GeForceTM FX Go5200 Grafik mit 64 MB RAM does not work properly.
I could find a driver from Vista and installed it, have Aero pics on the desktop, but my webcam does not work on msn messenger and this is the only way for me to see my family.
Can someone help me?
Thanks for your help

Hi
Im a little bit confused; do you have some problems with the graphic card or with the webcam?
I assume you are speaking about external webcam connected to the USB port? Right?
What happens if you connect the webcam to the notebook? Can Win 7 recognize the connected device? Did you install additional drivers for this webcam?
In most cases its necessary to do that because I think its not plug & play device.

Satellite Pro L20-212 - USB2.0 does not work

Hi,
I own a *Satellite Pro L20-212*, *Windows XP (SP2) is installed, but USB2.0 does not work*. I can't see anything about USB2.0 in the Devicemanager and the speed of the attached USB2.0 devices is at the USB1.1 level.
I don't know which information is needed to help me out with this problem because it should normally work on my notebook (and I know that the notebook has USB2.0 ports).
Do I have to install a special driver in order to use USB2.0 or is there any software on my notebook which I have to enable?
Thank you very much,
Frank

Hi
+Fact is that the notebooks hardware is ok and it seems that you only need to install some MS updates and maybe a chipset driver.+
True.
+But lets begin with the basics? as I??m not mistaken; the Satellite Pro L20 belongs to the PSL2YE. Therefore you have to choose this series number if you download the drivers.+
That's what I did.
+On the Toshiba European driver page you will find the Intel Chip Set Utility. Please install it firstly. Do you have an ATI card? If yes install the graphic driver from the Toshiba page because this driver contains the chipset driver for the units with ATI graphic card!!!+
I have an ATI card and I installed the driver from the Toshiba page which includes the chipset driver. That's the first driver I installed on my notebook.
+Secondly you will find the Quick Fix Engineering on the Toshiba page. These are the MS updates which must be installed!!!+
Every single update of Microsoft for Windows XP is installed, so this shouldn't be the problem
+Then the USB ports should be correctly recognized in the device manager and should work.+
USB is recognized, but not as USB 2.0 :-(
+By the way; you should test the USB ports with different external USB devices to ensure that it??s not a USB device malfunction?+
I did that, too. And I used the same decives on Ubuntu to test the USB 2.0 function. And everything worked perfectly.
That's tricky. I don't have the slightest idea what I can do now. The hardware works, the drivers are correct, but it still doesn't work. GRRRRRRRRRRRRR
But thank you very much Gipsyman!

Satellite Pro L850 (PSK7GE)

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