Satellite Pro P300 - After Truesuite update I can't open protected files

Hi,
sorry for my bad english but I came from Italy and here we don't have any forum who can resolve my problem.
I've got a Toshiba Laptop pro P300 with fingerprint reader. I use fingerprint to logon and protect some files, just for curiosity, it seemed cool...:|
The problem born when I recently update "truesuite access manager". Since I did the update I can't open protected files, I didn't read that I have to remove the protection before the updating (damn...), but these files are important for me and I have to open them again.
To resolve the problem at first I restore the system before the date of the update, to have the old version and open these files again, but all my fingerprints are deleted and I can't create new fingerprints because the pc says that it "can't open the sensor". I don't know what it means.
I thought that it needs some drivers, so I reinstalled truesuite access manager several times, I reinstalled BIOS, I've done the scan disk and the toshiba diagnostic, but the sensor still doesn't work.
I think that if I can save a fingerprint with the old version of the program I will able to open protected files again (and I will not protect them anymore) because only the old version of the program knows how to decrypt these files, but I don't know how to turn the fingerprint sensor on. Someone could help me, please?
Thank you so much!

The Truesuite update come from the Toshiba website. I can open the Truesuite program with my fingerprint but I can't decrypt files because it says that I don't have the correct "key of protection" or the "protection code keyAC 3000" of the file.

Similar Messages

  • I just updated firefox TODAY 8/17/11 and after the update i can't open firefox unless i restart my computer or i delete going to windows task manager and process, also i can't open a new window, it won't allow it. please can you help me

    I just updated firefox TODAY 8/17/11 and after the update i can't open firefox unless i restart my computer or i delete firefox going to windows task manager and process, also, i can't open a new window, it won't allow it. please help me, everything works on IE, Google Chrome and Safari, everything went wrong after the update

    Hey Elaine07!
    I have an article here that can help you with that issue. This article will help you make sure you have uninstalled iTunes correctly and help you troubleshoot the launch issues you are seeing:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • Got original iPad. After manually updating I can not open 'keynote' app at all! Why???

    Got original iPad. After manually updating I can not open 'keynote or pages' apps at all! WHY???? Help please? Laters x.

    Oops! Ok, I  was mistaken, I'm only on iOS 5 :(
    But why if it's worked from the begining whys it, or where's it gone? All my work??? :(
    And will it only come back if I ask my friend to upgrade again?? (tut! I don't know how! derrrr!)
    Would appreciate if you know any of the above?? Laters x.

  • Since the indesign cs6 update, i can't open illcs6 files in photoshopcs6?

    i updated indesign cs6 this morning and now i can't open illustrator files in photoshop cs6, in fact, photoshop files won't open either!! please, what should i do?

    i updated indesign cs6 this morning and now i can't open illustrator files in photoshop cs6, in fact, photoshop files won't open either!! please, what should i do?

  • After black update I can't open here map on Lumia ...

    Please help me solve this problem I travel a lot in middle east and here maps and here drive was best solution for traveling there. Now after black update on my Lumia 820 I can't even open them I don't want to reset my phone because I have a lot of locations saved in maps. I don't know if Nokia is looking into it or not.
    Need help

    Some services (including HERE maps) are location based and it may not be supported in your region (Feature and service availability)
    Also, you may wish to take a look at a similar topic HERE

  • I update my ipod touch 5th gen to IOS 8.1.2, after the update I can't open my ipod.

    I'm a newbie here.. I need help.
    I update my ipod touch 5th gen, and then after I download the update(IOS 8.1.2). I click the update button and of course the screen went black. After that, I can't open my ipod even I plug it to my charger.
    Please.. I really need help..
    TIA..

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable              
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • After 7.01 upgrade, can't open PowerPoint files from Mail

    After updating 4th gen iPad to iOS 7.01, PowerPoint slides attached to emails won't open.  Prior to the upgrade, I could double click on a PowerPoint attachment, which would proceed to download and then open it.  It also will not open in Quickoffice either.

    Thanks for the response but I think you've misunderstood the problem. I can not open any type of PowerPoint file off my server in keynote. This includes .ppt and .pptx files. (Also includes .doc, .docx, .xls, .xlsx in pages and numbers).
    Even if what you said worked it would take forever to go through every file and save them all as ppt 2007. Plus of course, I don't know what files I will need when. There are hundreds of resources I need to access when I'm at home. I need the flexibility to view the files when i need to and on the go. Normally I can download them off my school network on to my iPad in keynote and edit them then I email them back to myself ready to use the next day or to save back to my network. Currently I can not download any Microsoft office file. So I am now forced to have to lug my laptop home everyday, rendering my iPad and iMac useless. I can't pre-empt what I'll need and save it as .ppt as that is completely inflexible and that won't open anyways as this is not an issue with the version of PowerPoint file. This is an issue with how all Microsoft files are downloading from my school network to my iPad and iMac. I want Apple to allow this to work like it used to before the upgrades in operating systems. I wish I hadn't upgraded as it worked perfectly. :(

  • Satellite Pro M40X: after BIOS Update- no boot!

    Hello, i have the problem: there was no reaction after try to update the BIOS (within Windows XP). So i switched the notebook off(AC power off, battery away).
    So now i have after "switch on" only black screen, there ist no boot menu, no bios, only the fan ist running.
    What can i do in this situation?
    Thanks: vladi

    Hi buddy,
    the only thing you could do is to bring your machine to an ASP (authorized service partner) for a hardware checkup or BIOS repair because you in your situation cannot do anything.
    Please, contact a service partner and send your machine to them, its the only way to solve your problems.
    Heres a link to find the nearest ASP in your country:
    http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT
    Good luck and nice weekend

  • After latest update i can no longer download files from websites, all i get are php files

    tried to download multiple types of files from different sites. all failed. would only give me pfp files. windows explorer downloaded the files fine when i attempted directly after firefox wouldnt

    Your iphone is shown at the top of the page.
    You can also simply click View>Show Sidebar and it will look about the same as it did before.

  • I am trying to open a garageband file that my friend sent me, but she has a newer macbook pro than I do, so I can't open the file because it says I need to update garageband.  I installed the updates but it still won't let me open it. How do I fix it?

    The newest version of garageband can't be downloaded on my computer because my operating system isn't new enough, but I can't find a link to download a newer version of garageband than the one I currently have (garageband '09 version 5.1). 

    What is the GarageBand version that your friend is using?
    If it is GarageBand '11, version 6.0.5, you can buy GarageBand '11 as a boxed retail version with the iLIfe '11 bundle, e.g. from Amazon.
    Then you can upgrade GarageBand '11 to 6.0.5, using this upgrader from the Support page:
                     GarageBand 6.0.5
    GarageBand 6.0.5 will work well with your system.  But if your friend is using the newest GarageBand 10, this will not help. Then ask your friend to send you audio files for each track, so you can recreate the project from the audio.  Or your friend could also use GarageBand '11 for the projects you want to share, that will run well in all newer MacOS X versions, even with GarageBand 10.0 installed on the same system.
    -- Leonie

  • HT1338 after recent update, I can not open Safari and Mail. Please help this out!

    error message:" The last time you opened Safari, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?"
    Same error message from mail. Thanks!

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Ever since the last Microsoft Office update, I can't open some files

    A couple days ago, I downloaded an update that said it modified some Microsoft Office code, and ever since that time I get errors when opening some Word and Excel files.  Interestingly, when "the application quite unexpectedly" message appears and I try to report it to Apple, it then tells me that the reporting process quit (this makes me very nervous)!
    How do I get my old Office reliability back?

    Sounds like you need to contact Microsoft Office for Mac technical support.  If it was their Office update, they'd be better able to help you.
    http://www.microsoft.com/mac/support

  • Can't open mov files on my ipad

    Since one of the last IOS updates, I can't open Mov files sent from my own IPhone  via email.
    I have had a new ipad swapped under warranty, and have reloaded all software from scratch.
    When I get the email with the video file. The file is an attachment, I click the file, it downloads, then when I click it to view the video I get a white screen with the file name in the middle and the words quick time movie. And nothing happens

    You should download VLC and try viewing the .mov file with it - for troubleshooting.

  • Satellite Pro P300-26U - Can I use a second HDD?

    Satellite P300 family support raid0 and double HDD. All model? User manual of 26U don't say any word about this. Model like P300-1BP has double HDD.
    Can someone help me? I want to buy a P300-26U in Italy.
    Thanks.
    Guido

    Hi
    The Satellite P300 series doesnt support RAID!
    There is NO RAID controller on the motherboard.
    But you are right; the Satellite Pro P300-BP supports 2 HDDs but this does not meant that it would support RAID!
    Furthermore you should know that P300 series supports different hardware specifications.
    This means that not all P300 would be able to use 2 HDDs!!!
    It could be possible that Satellite Pro P300-26U is not able to use 2 HDDs even though the Satellite Pro P300-BP support 2 HDDs.

  • Satellite Pro P300 has just died on me

    Hi,
    Yesterday my Satellite Pro P300 (PSPC1E) simply died on me...no battery charging lights nothing. Nothing happens when I press the ON button it is DEAD.
    The battery was ok last time used, the adapter is still giving me nearly 20volts.
    I took the laptop apart to check the DC in connector, thats ok.
    I assume after some research its a motherboard fault. Typically my warranty ran out 2 months ago!!
    Cost of a new replacement motherboard so far quoted is 180, not too eager to spend that as I have a tax bill to pay at the end of this month!
    Any ideas to what the problem could be?
    I have found a mobo on eBay which is a p300-1a8 going for a song but would that be compatible?
    What are all the variations in the motherboards?
    Would any other motherboard be compatible?
    Any ideas, suggestions would be much appreciated and I thank anyone in advance for any ideas.
    Cheers
    Steve

    Yes and no.
    You can also imagine that different P300 notebooks have also different ports. Some of them have HDMI some probably not. There is also the difference.
    Different ports, different processor or different graphic card. Maybe some models don't have even webcam and missing controller on motherboard.
    So, if you want to have identical hardware configuration please be sure you use motherboard with the same model number.

Maybe you are looking for

  • IMPORT INTO A DIFFERENT TABLESPACE

    Hi All, When attempting to import a .dmp file into a user with different default tablespace errors IMP-00003 and ORA-00922 was raised, some objects were imported but the problem seems to arise when importing tables. Help will be greatly appreciated.

  • Package problems when I migrate

    Hello! I'm new to Oracle. The migration program creates this package: CREATE OR REPLACE PACKAGE SUB_APPROVEPkg AS TYPE RCT1 IS REF CURSOR RETURN keyword%ROWTYPE; END; When I try to compile this package I get an error on keyword that says that the ref

  • Error in cenvat Assignment.

    We find that when multiple PO's are selected for Invoice Verification in a Single MIRO Transaction, the Assignment Column of Cenvat Clearing Account No: 135600 gets populated with the last PO number given rather than the corresponding PO Numbers for

  • Blob sizes in mySql

    MySQL supports different blob sizes. I'm told that kodo does not support blobs in MySQL however I can override this by extending the MySQLDictionary class. This is what I was told..... "package com.xyz; import java.sql.*; import kodo.jdbc.schema.*; i

  • Where can I get photos  on line to use as backgrounds for Photoshop Elements 9 ?

    I have some pictures that iI took @ Walt Disney World  that I would like to have new backgrounds. I have downloaded some from on line but when I try to fit them for the background they become blurred. Is there a site that I can download photos ? Is t