Satellite Pro S300 and AES1610 fingerprint scanner

To whom it may concern,
I have a Toshiba Pro S300 laptop with AES1610 fingerprint scanner.
Everytime i boot windows and has been occuring for over a week now, it continually pops up wanting to install an update for AES1610, when you select ok to finish installing software it eventually opens up Truesuite Access software, and then wants to modify repair or remove.
Please can someone help me resolve this issue.
The fingerprint sensor and truesuite software is still fully operational as well.

Hi
I had this happen with Vista, it seems that Vista is trying to install newer drivers from the Windows Update site.
Warning: this might delete your finger prints and any saved passwords in the utility so if this happens you will need to add them back, make sure you know your windows password as well to get back in.
What I did from memory.
1) Go through the setup and click Finish.
2) Go to Start - Control Panel - Programs and Features
3) Find the TrueSuite Access Manager entry and uninstall that program
4) Reboot the machine.
Then...
1) Go to Start - Control Panel - Device Manager
2) Find the Personal identification devices entry and expand to see the AuthenTec Inc entry, right click it and go to Update Driver Software and use Search Automatically. This should find the newer version that Windows wants to install from the update site, follow the wizard and that hopefully will be the end of it.
I think what is happening is Windows update is trying to install a newer version but as the older version is still on the machine it's setup program is detecting the driver/program has changed and is then prompting to re-install the older version, so you get stuck in a loop.
Hope that helps.
Regards
Phil

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I have only had this Notebook since MAY!! what is wrong!!

This interests me, as I have three of these S series laptops and two have failed in similar manner so far.
It can be rectified temporarily by removing the battery, then pressing the start button for several seconds to discharge the capacitor (Toshiba told me to do this) and then using the power cable to start up again. It usually works.
Not very elegant to take out its guts though
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Are you using XP or Vista?
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Installed the W7Pro and all updates.
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The relevant PC Information:
Model Name Satellite Pro S300
Part Number PSSB0E-02H00FDU
Serial Number 88091121H
OS Version Microsoft Windows 7 Professional 6.1.7601 Service Pack 1
BIOS Version Version 3.00
CPU Intel(R) Core(TM)2 Duo CPU T5670 @ 1.80GHz
Physical Memory 4096MB RAM
Hard Disk Capacity 255,953,203,200 [Byte] 238.375 [GB]
Hard Disk Free Space Capacity 200,118,833,152 [Byte] 186.375 [GB]
IDE Device V4-CT256V4SSD2
TEAC DV-W28S-RT FW version=7.0D

Thank you for the help sofar.
Indeed I do have a third party caddy. I first bought one (no brand) at MyCom. At MyCom I was told that that unit would work on my Toshiba. Well, it didn't so I returned the caddy.
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They thought it should work and they have sent me a new caddy from their brand (without payment; just to try!)
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How can i do to recovery Satellite Pro S300

Hi ...
I am Frman From Kurdistan Of Iraq
thanks for this forums to take all outfit .
I want help me for recovery my laptop.
How can i do recovery my laptop toshiba sattelite pro s300 with all driver but i depletion my data in my laptop to recovery.
Can you help me? send me data to recovery .
Thank you

Hello Frman
The whole story is very simple. To learn how to identify and find drivers for your notebook do as follow:
# Go to http://www.toshiba-tro.de/unitdetails and put X8016403H serial number there. You will see there exact name and model number of your notebook.
# According model name you have US notebook model so go to US support page under http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modSel.jsp
# Click on download and choose Laptops > Satellite Pro > S300-EZ2501
# All stuff you need you can find now.
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Hi
It can look stupid but I'm trying to access to the BIOS menu on my TOSHIBA Satellite Pro S300-EZ1511 and i can't, i searched for that on the manual but i couldn't find anything.
I need to go there so i can change the SATA settings to IDE so i can install windows XP system after i formatted the Vista.
Thanks

It should be in the Users Manual somewhere.
Turn on the laptop, and hold down the ESC key. Then press F1 when it prompts you.

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My windows 7 32bit based S300 has a build-in SD card reader. The Toshiba utility for making the SD card bootable comes with an error message stating Fault: 00-61-FF02-26.
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In the BIOS version 3.00 WIN there is also no possilility for booting from SD card.
The SD card can be formatted and you can read and write to the card.
Why is this not possible?

As far as I know the BIOS of the Satellite Pro S300 supports the following bootable devices:
- USB FDD,
- Primary HDD,
- ODD (or USB ODD),
- Network(LAN),
- SD-CARD,
- USB Memory, supported at the same time
So BIOS provides the booting from SD card.
You should try following way:
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I have a Satellite Pro S300 EZ1514.
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Anyone else have this problem or a solution?
I would still like to put the SSD into my laptop for power saving.

Im using AHCI mode, but for testing I tried both and neither one worked. My bios is already up to the latest version and unfortunately the Cavalry site does not have any firmware updates yet. Again I don't think the drive is bad cuz it works perfectly fine on a desktop that had the same intel chip set and SATA controller. I think it's the custom boot agent that Toshiba uses at boot. Anyone know how to disable that agent and the intel boot agent as well? I read somewhere that the agents are not needed for the boot process and that in some cases they do cause issues like mine.
Message was edited by: RanChanGT

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i have win7 32bit on my Satellite Pro S300-121.
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Should i install the 64bit version or will i not notice any difference in speed?
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> Should i install the 64bit version or will i not notice any difference in speed?
Generally speaking yes but before you do anything check Toshiba download page at first and be sure Win7 64bit is supported for your notebook model.
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In the past many people have had such problems.

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Hi,
I cant find this model in the lists or anywhere...
Satellite Pro S300-11F
Please help to find latest updates for display drivers.
Thanks,

See my answer to your other identical post HERE.
C.B.
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

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Edited to say:
Yes I even uninstalled and let windows detect the audio device itself. Which it did, and installed with no conflict but again- still no sound.

For what its worth:
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   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
           Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
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             Memory: 1914MB RAM
          Page File: 691MB used, 3115MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode
            Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_11790602&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.6043 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2/8/2010 12:15:44, 5860384 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
              HW Memory: 0
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EAX(tm) 2.0 Listen/Src: Yes, Yes
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Sensaura(tm) ZoomFX(tm): No
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Hi
As far as I know both series uses the Intel Mobile Pentium III microprocessor with MMX?Technology.
I found out these details:
Satellite 4260 Series: Mobile Pentium III 450MHz
Satellite 4270 Series: Mobile Intel Celeron 500MHz
Satellite 4280 Series: Mobile Pentium III 500MHz
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X205 Win7 Pro Can't see fingerprint scanner

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Hello
Unfortunately I am not technician but I assume that there is obviously some problem with compatibility. It is possible that pin assignment is different and you can not use them. If you want to have a precise explanation you should contact technicians. I am pretty sure that they have motherboard schemes and can give you a proper explanation and advice how to handle with this problem.
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Please help my to solve this problem :(
*Problem details:*
Problem signature:
Problem Event Name: APPCRASH
Application Name: ToDisc.exe
Application Version: 2.0.0.8
Application Timestamp: 46440bf9
Fault Module Name: mpeg2dmx.ax
Fault Module Version: 2.0.84.30429
Fault Module Timestamp: 3eae72af
Exception Code: c0000005
Exception Offset: 0000dff3
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Locale ID: 1033
Additional Information 1: d3a3
Additional Information 2: fb01a2256ad7e2752c717e2443fc138c
Additional Information 3: d475
Additional Information 4: 02e2de344359c5cb9296e5c52491ddf3
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Hi
It seems this is a common error message if an application doesnt run as it should.
According to this short error, the applications or process called ToDisc.exe has crashed. This file belongs to the Toshiba Disc Creator software.
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The image is really a big file and therefore you should use a DVD medium. Please check the user manual to get more details!!!
Ive got additional advice; try to use different DVD from different manufacturers because sometimes not all mediums are supported.
Bye

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Hi,
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Bye

Satellite Pro S300 and AES1610 fingerprint scanner

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