Satellite Radius P55W-B112 headphones not working

I just purchased a Toshiba Satellite Radius P55W-B112 and I have noticed that whenever I plug in ANY set of headphones the audio plays fine for about 4 to 5 seconds and then it goes crazy and I get incredible interverence, cracking and buzzing. I am wondering if this can be solved via some software update or if it is hardware related and I need to get it serviced. PLEASE HELP

I bought a Satellite S55t-B5260 around Jan 2015. It has worked fine since I've had it. Several months ago I upgraded to the Windows 10 Preview edition. Everything still worked. All of a sudden about a week ago I noticed my external speakers wouldn't work when pluggd in. The laptop speakers work fine. When I plug in external speakers (or even my headphones) the sound comes through and sounds normal for about 2-3 seconds, then drops to a low volume for 1-2 seconds, then turns into static/popping sounds only. If I unplug and plug them right back in, the same thing happens... works a few seconds normally, then doesn't. Not sure if it has to do with a recent Windows 10 upgrade or if it's a problem with the speaker jack.

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can someone make a comparison of these 2 laptops? one has a i7-4710HQ processor that is supposed to be better than the i7-4510U processor but the later is laptop is supposed to be a high end better laptop??
is the S55 a 780 p laptop and the P55W a 1080 p laptop?

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See specs above.
Yes, the Radius screen is 1080p and also has IPS. And it has a volume up/down button. backlit keyboard, and all 3 USB ports are USB 3.0.
The Radius is missing an Ethernet port. Also, there is a problem that has not yet been resolved regarding its Intel Wireless-N 7260 card. Search this forum and you'll find many have difficulty with connection speed.
I wouldn't consider the difference in processors to matter.
-Jerry

Satellite Radius P55W has an annoyingly loud fan!?!?!

I’ve had the Toshiba Satellite Radius P55W B5318 (SSD version) for less than a week and love its performance, its very fast, light and the folding screen is awesome. I discovered that the wi-fi on it is inferior, but that’s still acceptable for me, as is the small SDD size (256 GB). What I didn’t expect is the hardware design flaw in these machines, that being the fan. It turns on and off quite frequently at random times, is loud, and the worst part is it may turn on for 45 seconds and then off and it will make a sputtering noise at both ends. Its very distracting and annoying and is a deal breaker so I have to call this laptop a fail and bring it back to Best Buy and get a Lenovo Yoga and leave a bunch of reviews every where to warn people about this laptop. It’s a shame because I really want to keep it and even looked to see if there was any software that will either turn off the fan or slow it down, but there doesn’t exist any for this computer (Speedfan doesn’t support this motherboard apparently).And I cannot get into the BIOS either to adjust the fan’s power function so I don’t really have a recourse. Toshiba, why did you have to include this annoying fan and then not give us the option to control/turn it off? Do any of you find that the fan turns on a lot to the point of being annoying? Audio90

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Hi, kingpawan. Is the issue the same when you're using another compatible headset? Are you experiencing this when you're watching a video? Did you happen to check if the phone's system settings are all updated? To do this, go to Settings > swipe to applications > store > check for updates. We'd love to hear your response. BTW, welcome to our community!

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When in system preferences/sound/output do you see the headphones there? If so select them.
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Toshiba Satellite Radius P55W doesn't go into Tablet mode

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Check please if Toshiba PC diagnostic tool is preinstalled on your notebook.
If yes start it and check hardware functionality.
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Hi MisterX,
thank you for your response. I have tried these things and there is no such thing as PS2/keyboard in device manager. It's as if the Hardware is not even recognizable in windows. I am starting to doubt whether I got the right Backup CD.
I wrote the following e-mail to [email protected]:
+Dear Toshiba,+
+after receiving the recovery CD's for my toshiba c660-1FE, it turns out that the drivers for the keyboard and touchpad are not installed. I have tried many things to get around this but it seems to me that I have received the wrong product recovery CD's. The chipset drivers are not the right ones, the overall layout of this version of windows 7 is different from before and when looking for answers in the toshiba forum I have concluded that the recovery CD's could be the wrong ones.+
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+serial: 5B378048K+
+Part-nr: PSC0LE 02M0TU26DU+
+Recovery CD's I received are CD's 1-3 with serial R14254DU+
+Would you be so kind to check whether these CD's should be 100% compatible with my laptop?+
+This would be greatly appreciated,+
+Daniel+
MisterX, do you know any other emails I can forward this too? Or anyone who could perhaps tell me if I got the right CD's? They are taking their time to respong to this...
Kind regards,
Daniel

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Hello @slhaw,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how the headphones on your computer are not working, and I would be happy to guide you towards a resolution!
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When the software reinstallation has completed, shudown the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
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reference: http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/No-Sound-on-HP/m-p/4669654/highlight/true#M...
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Satellite Radius P55W-B112 headphones not working

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