Satellite S50D-A-10G - Windows cannot activate at this time
Good Afternoon One & All
Can anybody help or advise me please on a few issues that I am having.
I have a Toshiba Satellite S50-D, which I bought from Laptop Outlet Ltd through Amazon in Setember 2014.
Was really happy with it until recently.
I activated Windows 8.1 when I first received it but just lately I am getting messages saying that I need to activate Windows.
This I have tried to do several times & each time that I do the screen shows that " Windows cannot activate at this time please try later " I dont get get a telephone option to phone, and so am confused as to why I am being asked to re-activate.
I tried to contact the vendor who told me to contact Microsoft, this I did & was told that the product key that came with my laptop is for Windows7 or Windows 8 not 8.1, he told me to get in touch with Toshiba for a new Product code,this I did & after an hour on the phone where the Toshiba engineer remotely went through my laptop informed me that I have a trojan (which Norton nor Eset Nod 32 discovered BTW) & that he could sell me an AV software for 99, at no point did he try to give me any advise on why the product ID would not work nor did he try to give me another code to try.
Is anybody else out there finding that they are being asked to re-activate Windows 8.1 which comes pre-installed on their laptops or anyone who knows how to fix this issue?
Sorry for the long winded post, but needed to vent as getting quite frustrated & dont really want to take laptop back to factory settings & lose all my stuff.
Stephen
Hi Stephen.
Just some essential information:
the notebook was preinstalled with Win 8.1 64bit OS.
This OS is preconfigured and will be activated automatically connection the notebook to internet for the first time!
More info:
Windows 8 has not been automatically activated after the first boot of your new Notebook
http://aps2.toshiba-tro.de/kb0/TSB2A03ET0000R01.htm
if the system cannot be activated even connection to the internet, perform the HDD recovery and try again.
You said you are novice: well, the notebook contains preinstalled user manual. I recommend you to read the whole document.
There you can find necessary and useful info about the notebook.
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