Satellite S855-S5264 not reading DVDs or CDs

The computer will play Blu Rays but it will not read anything else from the optical drive. I have uninstalled the driver, restarted the computer and still nothing. I have also ran the Microsoft Fixit tool and it cannot repair the issue but suggests that the media type may be wrong. So unless this particular Blu Ray combo drive cannot read anything from the factory it has an issue.

It sounds like you'll need to contact customer support at (800) 457-7777.
- Peter

Similar Messages

My 2012 Macbook Pro will not read dvds or cds.

It just spins around and ejects it. Its been doing this ever since I played Wreck it Ralph on it. Ralph wrecked it

Hi Ally,
You could purchase a CD/DVD drive cleaning kit, or you can try with materials you may already have on hand. Use a credit card, or something similar, and wrap it with an LCD cleaning cloth type product (basically a thin micro-fiber type cloth). Gently slide the "cleaner" in and out a few times in the left side of the optical drive opening. Make sure you can hold onto the cloth so it doesn't get stuck inside the drive. This cleans the lens, which may be all you need.
For temporary use, try holding the MBP upside down. If there's a gap between the disc and the lens even a tiny bit larger than it should be, holding everything upside down may bring the disc close
enough for the lens to read it. https://discussions.apple.com/message/15364924#15364924

I have a MacBook Pro from 2009 that reads DVDs as CDs. It will only play the audio and not the video. Can I fix this at home?

My computer reads DVDs and CDs, playing only the audio. I need to know if I can fix my computer with resets at home instead of taking it in. It is not under warranty.

Do-It-Yourself Laptop Repair
Research YouTube's 'How To' video tutorials
FixYa

Eearly 2006 iMac Won't Read DVDs or CDs

It seems suddenly my drive won't read DVDs or CDs. These are both blank or store bought. Everything I load one, it spins, tries to read and then just spits it out. I tried the preferences turn to "ignore" and that didn't work.
Anyone know why my drive suddenly is being picky?
So frustrating...thanks in advance!

Hi Gully
Just for the record what brand(s) are you using? I ask because even if they are the same brand you always use, it could be because there from a new of different batch.
Two things you can try on the iMac are resetting the SMC and PRAM and see if that helps!
http://support.apple.com/kb/HT1543
http://support.apple.com/kb/HT1379
I burn quite a few Photo & Music CD's using both Maxell and Fujifilm CD-R's, in the five packs they have always come thru. I don't burn a lot to DVD's, but I've never found a bad Memorex DVD-R in a five pack. I know lot's of folks will swear against Memorex, but in the last 2½ years I've never found a one that the SuperDrive in my Early Core Duo would not burn. Lastly I know it cost more to buy media in the five packs instead of 25 or 50+, but I've always done that just in-case they don't work.
Dennis

After BIOS update DVD driver do not read DVDs anymore - Sat A80

Hi,
I have a Satellite A80-131 and after bios update (last version 2.5) by windows procedure update, my DVD drive do not read DVD medias anymore. It is possible to read CD medias, but not DVD one.
Can I reinstall the old bios? Can I reinstall the firmware?
Thanks
Ronai Lisboa

Hi Ronai
Like Jimi has said in the posting above. It's very unusual that after BIOS updating the DVD drive hasn't read the DVDs.
Furthermore it's not advisable to use any 3rd party applications to DOWNGRADE the BIOS. Usually only the ASP can downgrade the BIOS. Such procedures are very serious and the wrong procedure can damage the motherboard.
However, it's nice that you have solved the problem and that the drive works properly.
Thanks for the feedback.

HP Pavilion 15-n031se Notebook PC-HP CDDVDW SU-208CB READ CD BUT NOT READ DVD.

MY dvd rw drive read cds but not read dvds.it is happen suddenly when i am trying to read an dvd with read error.i am tried every solution recoverd pc to its factory condition but it will not help.could i need to replace this dvd rw drive or it will be fix?

Hello @ahmadhaseeb31,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how your notebook is not able to read DVDs, but can read CDs, and I would be happy to assist you in this matter!
In terms of the type of DVD that can be played on your computer, is it able to read DL (Dual Layered) or SL (Single Layered) discs? Do the DVDs that you have tried on your notebook work on a separate DVD player or another computer? I would also encourage you to post which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

My external Iomega DVD drive does not read DVDs. Why?

My external Iomega DVD drive does not read DVDs. Why?

what does this question have to do with a mac? post in the Iomega fourms.

Dvd drive does not read dvds

my laptop does not read dvd disks but its able to read some cd disks.
what should i do

Are there any discs that it can read?
Try looking at this article.
What can I do if my CD or DVD drive doesn't work properly?
- Peter

HP dv6 DVD drive not reading DVD's

Hi, my HP dv6 is currently running windows 7 and for some reason it will not read DVD's. It will read CD's just fine no matter what's on them. I've tried to uninstall and reinstall the driver and find other sollutions and so far nothing has worked. Please help.
This question was solved.
View Solution.

Please give us the full model number....dv6-xxxx? An optical drive has more than one laser and sometimes the CD laser is fine but the DVD laser is bad and the only way to fix that is to replace the drive. Are you still under warranty? The only other thing you can try is a dvd laser cleaner disk like this:
http://www.radioshack.com/product/index.jsp?productId=2361964&utm_source=Google&utm_medium=PPC&utm_t...
This would be a long shot but might work.

My optical drive will not read any music cds now or recognize a blank cd in the drive. it might read some data discs. what is wrong with it and how do i fix it?

My optical drive will not read any music cds or recognize a blank cd. it might read some data cds. what is wrong with it and how can i fix it?

The optics might be dirty. Try running a cleaning CD through it and see if that makes a difference.
If not, it will have to be replace.
Allan

Superdrive not recognising DVD or CDs

my superdrive no longer recognises CDs or DVDs of any sort.
Hasn't been able to do this since Snow Leopard. Carried on into Lion.
Any ideas?

Hi Paula
Apparently different wavelengths are used to read DVDs and CDs. I found a lot of stuff out by reading other postings on this site, plus some extra bits from the response to this posting.
Meantime, I upgraded to 10.4.8 to no avail. Then a friend recommended booting in Safe Mode and lo and behold, the offending DVDs were read. Unfortunately, because this mode uses limited extensions, it wouldn't actually play those that were movies, but at least I could get some data from some. The DVDs also played when I booted in OS9.
They also recommended creating a new user in OSX, which I did but had the same problem. Which tends to make me believe there is some offending extension, rather than a cleaning issue - a bit of a nightmare to sort out!
May just opt for a new drive - reluctantly.
Cheers
Mrs Dynamic

Not Reading DVDs

I purchased my Mini in May '06. Overall, I have been pretty pleased as this is my first Mac. However, I have experienced sporatic episodes where it will stop reading commercial DVDs.
For the past three days, every time I put in a DVD, it is opened in the Finder and is read as a DVD-R. The DVD player application cannot read the disc and notes that it is unsupported media.
I have tried several (8 different) movies and a whole season of Friends, which I was watching the day before. The only system change since this most recent episode of not reading DVDs was an update to MS Office. I have also tried several restarts, including unplugging everything.
Any suggestions would be appreciated. Thanks!
Also, it is worth noting that this is not the first time that the disc drive has refused to read a DVD. This is the longest amount of time that it has not worked though. Overall, it seems a little unreliable.
Mini Mac OS X (10.4.8)

There are a number of other things you might find useful to know of course. Some such are:
Cache files: MacOS, like Windows, uses caching technology a great deal to help the operating system run quickly and smoothly. basically it saves commonly used pieces of code or data in temporary cache files so it can quickly fetch them as needed, in rather the same way that a web browser will store temporary caches to help 'accelerate' browsing.
As long as the cache files work correctly, the system will run well - but sometimes for a variety of reasons one or more of these files will get damaged, and as a result, the system will behave oddly or crash. Sometimes the system will continue to run, but seem to run slower and slower. The solution is to purge the cache file(s) concerned, though since there's no easy way to tell which cache file is which, it's generally easier to remove them all in one go with an application such as OnyX or YASU (my favourite to recommend is the latter of those two because it doesn't give inexperienced users the option to do things that might otherwise cause more problems than they solve).
Prebinding: In MacOS, applications can be very complex things - the 'executable' part of the software often being only part of what makes the application run. Others are 'library' files (.dlls to our Windows brothers and sisters) which and liked to the application. The process by which the application itself and it's linked libraries know each other and connect together is called 'prebinding' - sort of like a map that shows MacOS which bits connect to what. Prebinding is done automatically when your system is first set up and when every major install or update is done. If you see a message saying 'optimizing system' when installing something, that's the system prebinding. Installing software and updates can cause prebinding to go wrong however, and when it does, the system will run OK, except that applications will generally seem sluggish and may pause for lengthy periods for no apparent reason (caused by having to search for the correct linked libraries). If you experience such a think, you can update prebinding manually, again using such software as YASU.
Cron Scripts: MacOS is built on a UNIX core, and like all UNIX flavours, it is designed as 'server environment'. As such, it was really designed and anticipated that it would run 24/7. Because of this, there are some routine maintenance tasks that are designed to run overnight, once a day, once a week and once a month. These are not at all critical tasks, and really only involve trimming old log file entries and the like, but without the maintenance tasks running every now and then, the log files can get large and slow the system down as entries are tagged onto the end. You can manually run the cron scripts that perform these routine maintenance tasks, again using a utility such as YASU.
Plists: MacOS uses a series of 'property list' files, linked to applications and the core elements of MacOS itself to set preferences, configurations and the manner in which things operate and run. You'll find many of these in places such as your user/library. There are circumstances where oner or more of these can get corrupted, and the application, or part of MacOS concerned, will misbehave. You can check for bad plist files using a utility called Preferential Treatment. This examines plists that relate to your account only, and also to the system as a whole, and can tell you which, if any, are faulty and remove them so the system automatically can then create a new one.
Misbehaving systems: MacOS is generally well behaved, but when it does go wrong, it can be a problem to find out how and why. Activity Monitor (in applications/utilities) can often show you what the system is actually doing, but it can be difficult to watch because there's so much information. A neat utility called MenuMeters allows you to put simple indicators of system activity on the menu bar up by the clock. Network and hard drive activity, memory use, 'paging' (the reading and writing of temporary data to the hard drive), and CPU load are all visible, so you can see at a glance what, if anything, your Mac is doing when it seems not to be working as expected.
It is really not necessary to run any routine maintenance on your Mac do do any of the above - or not at all frequently, but a copy of a utility such as YASU, and Preferential Treatment, and a simple monitoring tool such as MenuMeters can be invaluable in dealing with, or at least analyzing, issues as they arise.
All the above can be downloaded from www.versiontracker.com if you wish.

My DVD drive not reading DVDs, but can read some DVDs with data on it. Device manager shows no error

My DVD drive not reading DVDs, but can read some DVDs with data on it. Device manager shows no errors.
I tried to reinstall driver.
I downloaded new codec
I tried Microsoft FIX IT
Nothing worked.
Need some help.
Thank you!!
Paul

Hi Albos, This is a known problem. These superdrives die after a while. See the various threads on this site and the internet. I have the same problem with my Imac 20" 2.16 ghz. Just wants to burn and read cd's. Its has to do with the laser. For DVD an CD are two different laser and the one for DVD's has probably died in yours (as it did in mine). I bought an external LG burner and problem solved. (And a lot cheaper than replacing the superdrive)
Hope this helps you.
Robert

I have produced DVD using iMovie, now want to download this back to iMovie, will not read DVD, have been told a piece of software available - any chance anybody knows what?

have produced DVD using iMovie, now want to download this back to iMovie, will not read DVD, have been told a piece of software available - any chance anybody knows what?

Handbrake is not ideal for this.
You need to convert the VOB files in the TS-Folder of the DVD back to DV which iMovie is designed to handle. For that you need mpegStreamclip:
http://www.squared5.com/svideo/mpeg-streamclip-mac.html
which is free, but you must also have the Apple mpeg2 plugin :
http://www.apple.com/quicktime/mpeg2/
(unless you are running Lion in which case see below))
which is a mere $20.
Another possibility is to use DVDxDV:
http://www.dvdxdv.com/NewFolderLookSite/Products/DVDxDV.overview.htm
which costs $25.
For the benefit of others who may read this thread:
Obviously the foregoing only applies to DVDs you have made yourself, or other home-made DVDs that have been given to you. It will NOT work on copy-protected commercial DVDs, which in any case would be illegal.
If you are running Lion:
From the MPEG Streamclip homepage
The installer of the MPEG-2 Playback Component may refuse to install the component in Lion. Apple states the component is unnecessary in Lion, however MPEG Streamclip still needs it.
To install the component in Lion, please download MPEG Streamclip 1.9.3b7 beta above; inside the disk image you will find the Utility MPEG2 Component Lion: use it to install the MPEG-2 Playback Component in Lion. The original installer's disk image (QuickTimeMPEG2.dmg) is required.
The current versions of MPEG Streamclip cannot take advantage of the built-in MPEG-2 functionality of Lion. For MPEG-2 files you still need to install the QuickTime MPEG-2 Playback Component, which is not preinstalled in Lion. You don't have to install QuickTime 7.

MBP i5 does not read DVD

Hi there ,
my new MPB does not read DVD´s which have been burnt by others than my Computer (MBP). It alway states that the dvd is empty, which is not true.
Can anybody help or do I have use my apple care protection plan?
DVD´s that I have burnt myself work well......
Thank you very much for your help!
Oliver

thank you for your reply. the problem is, that, when using any other pc than a mac, it will read the dvd.
I just connected an external transcend dvd drive with the same dvd that worked with a pc and my MBP still says "empty dvd without title" (translated from German to English).
I do not understand why it does not work with the mac....
do you have another hint?
thank you.
kind regards.

Satellite S855-S5264 not reading DVDs or CDs

Similar Messages

Maybe you are looking for