Satellite U400-11U - no sound when using headphone

Hi everybody .
i has get a Toshiba Satellite U400 (u400-11u) with Vista installed and at the first use all work nice and i have never tried the headphone, but after sometimes, when I put on the connecteur on the jack of headphone there is no sound, only when I put off the connecteur out of jack, the speaker work.
I has learn that I must update my BIOS and I doing it : no solution, there is no sound, so I have change to XP SP3 the some problem and now I'm with Windows 7 with the some problem.
So if you have any information about this problem, please give'it to me !!
I have tried all solution in FAQ, but no way !!
PS : sorry for language mistakes !!

Unfortunately I cannot offer you 100% working solution because I don't have exact the same notebook model but what I can say is that I think BIOS has nothing to with this issue.
It is very interesting that you have tested it with different operating systems and different headphones but the situation is always the same. What can be the problem?
At the end I believe this port is somehow defective. I have three different laptops here on the desk and hear internet radio almost all day. When I use my headset with all three laptops the reaction is always the same. Internal speakers will be disabled and I can hear music on my headset.
Maybe you should contact nearest authorized service provider and ask for help. Let them check the port.
One more thing: when you start notebook for the first time (factory settings) everything must works properly. If you have noticed this issue from that moment I really think there is a hardware problem.

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