Sattelite C55-A recovery media order taking forever

I ordered recovery media on 3/22/15 at a cost of $39. I received an email saying it was shipped on 3/23 with a tracking number, but DHL has still not received it on 3/28.
Support tells me to 'be patient', and one Rep actually told me that it was 'in transit' to the shipping company', while DHL tells me they pick up the package at the Naperville NC facility.
The CSR also said that I was notified that it could take up to 10 business days when I purchased the media, when in fact, the Toshiba suppport website did not list the price of the media until I was actually in the payment screen, and did not tell me how long shipping would take until AFTER I had purchased the media.
At this point, I just want to cancel the transaction, but they will not do it. If I had known it would take this long and that Toshiba customer service would be so terrible, I would have installed a different OS.
I am in IS/IT for 15 years and have interfaced with many support teams to resolve issues on a business/enterprise level. I guess if you don't have a corporate account with Toshiba, you just get what you get whenever they decide to give it to you?

It is now 3/30/15 and DHL tracking still does not indicate shipment of the recovery USB media. Customer Support will not reverse the transaction, and they say the item was shipped on 3/23, while DHL maintains that they have not received it from Toshiba. If they are shipping via DHL Ground, there is no way it will be here by Friday :/ Worst customer service I've encoutered in a long time.

Similar Messages

  • Recovery media order for windows 8 64bit

    Hello..i bought my note book before 6 months..
    The model no is hp15 d017tu and i have windows 8 64bit os..before some days i had a problem in usb device so i gave it to solve in hp care and they changed modem so they reset it fully..and problem is that i dont have recovery disk so they havent give me solution for that..they told that you have to order from hp car by online..so i want to get recovery disk for my notebook..

    Hi,
    Did it come with Windows 8 or you installed Windows 8 yourself ? If it came with Windows 8, you can create a set yourself:
    1. Hold down Win key then press Q
    2. Type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted.
    3. Click Recovery Media Creation.
    4. Follow the on-screen instructions to continue.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Flash media server taking forever to load large files

    We purchased FMIS and we are encoding large 15+ hour MP4 recordings using flash media encoder. When opening these large files for playback, which have not been opened recently  the player displays the loading indicator for up to 4 minutes! Once it has apparently been cached on the server it opens immediately from any browser even after clearing local browser cache. So a few questions for the experts
    1. Why is it taking so long to load the file. Is it because the MP4 metadata is in the wrong format and the file is so huge? I read somewhere that Media Encoder records with incorrect MP4 metadata is that still the case?
    2. Once its cached on the server, exactly how much of it is cached. Some of these files are larger than 500mb.
    3. What fms settings do you suggest I change. FMIS is running on windows server R2 64 bit, but FMIS itself is 32 bit. We have not upgraded to the 64 bit version. We have 8GB of ram. Is it OK to set FMS cache to 3GB. And would that only have enough room for 3-4 large files, because we have hundreds of them.
    best,
    Tuviah
    Lead programmer, solid state logic inc

    Hi Tuviah,
    You may want to email me offline about more questions here as it can get a little specific but I'll hit the general problems here.
    MP4 is a fine format, and I won't speak ill of it, but it does have weaknesses.  In FMS implementation those weaknesses tend to manifest around the combination of recording and very large files, so some of these things are a known issue.
    The problem is that MP4 recording is achieved through what's called MP4 fragmentation.  It's a part of the MP4 spec that not every vendor supports, but has a very particular purpose, namely the ability to continually grow an MP4 style file efficiently.  Without fragments one has the problem that a large file must be constantly rewritten as a whole for updating the MOOV box (index of files) - fragments allow simple appending.  In other words it's tricky to make mp4 recording scalable (like for a server ) and still have the basic MP4 format - so fragments.
    There's a tradeoff to this however, in that the index of the file is broken up over the whole file.  Also likely these large files are tucked away on a NAS for you or something similar.  Normal as you likely can't store all of them locally.  However that has the bad combo of needing to index the file (touching parts of the whole thing) and doing network reads to do it.  This is likely the cause of the long delay you're facing - here are some things you can do to help.
    1. Post process the F4V/MP4 files into non fragmented format - this may help significantly in load time, though it could still be considered slow it should increase in speed.  Cheap to try it out on a few files. (F4V and MP4 are the same thing for this purpose - so don't worry about the tool naming)
    http://www.adobe.com/products/flashmediaserver/tool_downloads/
    2. Alternatively this is why we created the raw: format.  For long recording mp4 is just unideal and raw format solves many of the problems involved in doing this kind of recording.  Check it out
    http://help.adobe.com/en_US/flashmediaserver/devguide/WSecdb3a64785bec8751534fae12a16ad027 7-8000.html
    3. You may also want to check out FMS HTTP Dynamic Streaming - it also solves this problem, along with others like content protection and DVR and it's our most recent offering in tech, so it has a lot of strengths the other areas don't.
    http://www.adobe.com/products/httpdynamicstreaming/
    Hope that helps,
    Asa

  • Windows 8 full system recovery...taking forever

    I am trying to do a full factory reset. And I started in the morning around 10:00 now it's 11:10pm and its been on getting ready for about 6-7hrs. Should I be worried please?

    Hi,
    Firstly I don't know how this is going to work on new machine because the Windows 8 lisence would NOT work at all.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • I have ordered the latest Mac Pro since launch in December, and it has been taking forever to arrive!

    Have you guys been having the same problem or is it just my order taking forever? Til date I have yet received my order....

    I too ordered a customized Mac Pro in December (19th). Just last week Apple finally dinged my debit card, as arranged. I got all excited but this last Tuesday the money was put back in my account and it's gone back to "Processing Order". I guess my order wasn't as ready to ship as they thought.

  • Ordering Recovery media from Europe, for US model.

    I brought a second-hand Satellite from US while on a business trip but I live in Europe. HDD crashed now I need to order recovery media because it has none. The problem is that the US site only accepts an American address (shipping and billing both) and the European Toshiba Recovery media ordering site doesn't accept my Satellite because it's foreign. What would you do?
    Sven
    Solved!
    Go to Solution.

    What would you do?
    I would have an acquaintance in the US purchase and reship it.
    -Jerry

  • I need recovery media for an old Toshiba but apparently can't order it. Help!

    The other day my TOSHIBA laptop - MODEL # PSM43U-01700P - must've got a virus or something because it started to slow and was unable to open some programs. Thinking the computer was about to go, i started saving my personal files onto a disk, and just after doing so the computer Blue screened and now upon start up it stops and says that it's missing a file <Windows root>\System 32\ ntoskrnl.exe and must have it added in order to continue. I of course, however, didn't realize that upon buying the computer years ago that i should have created my own recovery disks, thinking foolishly that the company would always have this media on hand to order should the need for it arise(Plus i doubt i would've done it properly since i'm not really a computer genius, surprise, surprise)
    Anyway. . .
    My problem is that when i tried to order the recovery media for this ancient model, i was told that Toshiba no longer carries this models media at all. So i was just wondering if possibly there's a similar model's media that Toshiba does carry that i'd be able to order instead of this model's that would still work with my computer. I was able to do this with an old DELL I had, and was hoping the same thing was possible with a TOSHIBA.
    I'm crossing my fingers here guys. Hope to hear back from you. I'd really appreciate it.
    Thanks.

    Satellite M45-S169 
    Try these third-party vendors.
       Digitalmedia-labs.com
       MyRecoveryCDs.com
       RestoreDisks.com
       RestoreCD4u
    -Jerry

  • ADODE MEDIA ENCODER CS5 TAKING FOREVER????

    Hello
    I have just noticed that AME is not encoding fast enough as it used to. I recently changed my set up to the following,
    C : Seagate Momentus XT 500GB (2.5" 7200rpm)
    D : Areca Raid Controller 1110 (3 x seagate momentus 7200rpm 2.5" Raid 0) Media Files
    E/F :TB32 Raid Controller ( 2 x Seagate 3.5" 7200RPM hdd Raid 0 Partitioned) Stock footage, Media Cache and Exports
    I converted my two bay workstation to  4 2.5" HDDs
    The sequence I am currently exporting is 23 minutes long and is  Matrox HDV 50i, with Matrox colour correction, Magic Bullet Looks and  Adobe Auto contrast. This export is taking forever and it has just  rendered a sixth of the sequence for 2 hours 27 minutes and indicates  that 11 hours 23 minutes remains to render. CPU is not maxed out never  had such awful long renders before with my previous setting which had  only two logic HDDs.
    This was my previous HDD set up
    C : Bios Raid 0 (Western Digital Caviar Green 3.5" 7200 x 2 partitioned into C & D)
    E/F :TB32 Raid Controller ( 2 x Seagate 3.5" 7200RPM hdd Raid 0 Partitioned) Stock footage, Media Cache and Exports
    So currently I am not sure whether I have gone for the  better or I have just worsened. I have just exported some clips with  after effects and the CPU was maxed out without any sluggish perfomance.
    SYSTEM
    HP XW6600 Win 7 Pro 64 bit
    Dual Xeon 5450 3ghz (8 virtual cores)
    32 GB RAM
    GTX 285 2GB GPU
    Matrox RT X2
    Areca 1110
    I have got lots of jobs coming up and perfomance has become of paramount importance. I am considering RMA of the 2.5" HDDs here, don't know what to do really? Check out this picture which shows the perfomance I am suffering here.

    Ann Bens wrote:
    You need to establish if this is AME or Matrox.
    Place your project in a non Matrox project and render again.
    Mind you Looks and auto contrast take a lot of rendering.
    Best is to ditch the auto contrast and use the Brightness and Contrast.
    Effects with auto tend to make a mess of you video.
    What preset did you use i find your settings somewhat odd.
    I copied all the footage in the matrox timeline and pasted it into HDV timeline. There was no change, the render speed is just the same. The first clip in this sequence is a quicktime mov file 1920 x 1080 (Opening sequence 30 sec long no effects), AME renders this one faster than real time and max out the CPU to over 95%, but when it hits the main content with the filters, the CPU usage drops tremendously. This happens on both matrox and HDV sequences, which leaves with no alternative but to think that the slowness render issue lies with the Red Giant plugins.

  • Troubles for ordering a recovery media online

    Dear moderator
    I didnt succeed in ordering a recovery media online because of the step 2. In such step is requested by the system to fill the blank field with the last 4 characters. In fact, that's a little strange, because my Toshiba Lap Top's Model Part-Number is composed of 12 characters and the first nine characters are pre-filled automatically by the system after the step 1 have finished. So, it's missing 3 CHARACTERS, not 4. After that, It appears the following message: "Part number does not match serial number. Please verify it’s correct, and try again. Hint: Use zero instead of letter "O", and digit "1" (one) instead of letter "L"".
    I followed the hint and nothing changed. I tried every combinations of characters it's possible to imagine and didnt work. 
    I urgently need a Recovery Media because my hard drive recovery partition has been deleted (I don't know how) and I have to recover hard drive and system.
    Thanks for your atention.
    Andre Marinho
    Solved!
    Go to Solution.

    Can you PM me your model-part number and serial number? Click my name to load my profile, then click "Send this user a private message" on the right.
    - Peter

  • I want to order recovery media for my touchsmart tm2-2090ee ?

    Dear HP,
    Original HDD has stopped (no more workable), I purchased another HDD and I want to order the recovery media to return to original PC configuration.
    I purchased the laptop from Middle east region - Jordan , and now I am living in USA.
    type of my laptop is : Touchsmart tm2-2090ee  , S/N : [serial number edited].
    OS: Window7 Home Pre
    Thanks for your help 
    This question was solved.
    View Solution.

    You are welcome.
    It appears that you will not be able to order the Recovery Discs.  Therefore, you will have to buy a full copy of the OS.
    In the future, you should make certain to create the Recovery Discs when the computer is new.  This will save you many problems.  I made the same mistake myself.  It is not a good feeling when you don't have the discs.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • Recovery media kit order web page not working for Canada site

    The laptop crashed (Pavilion G6-2288ca with Windows 8). I'm planning to replace the hard drive. I want to order the recovery media kits from hp but the Canada site is not working. After I entered the postal code, the site says it is temperarily out of service. I tried the same on the US site with a pretended zipcode and it worked fine. Can someone please help?
    Thanks.

    Try phoning HP Support. 1-800-474-6836
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Can not order recovery media for my OC

    for some reason the serial numbers wont be excepted durn order for recovery media.WHAT IS THE DEAL?

    Hi
    I suggest you can call service center for help.
    I am an employee of Hewlett Packard.
    - - Please mark Accept As Solution if it solves your problem so others can more easily find the answer - -
    - - Please click the Kudos star if you would like to say thanks - -

  • Order Recovery Media-CD/DVD/USB

    HELLO SIR,HOW TO Order Recovery Media-CD/DVD/USB  FOR WINDOW 8 .I WANT KNOW ABOUT THE  WINDOW 8 RECOVERY CD.AND WERE CAN I GET MY RECOVERY CD FROM HP.I MY USB FLASH DRIVER IS CRUPTED.MY HP HAS LIENCES WINDOW 8.BUT CRUPT THAT.WHAT TO DO FOR TAHT.MY HP LAPTOP HP Pavilion Sleekbook 15-b004tu

    Hi there 
    Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that you are looking for a set of recovery disks. I am happy to help with this. Please take a look through this:  HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

  • Wrong part number for WT7-C16 Encore Mini? Can't order recovery media

    I tried to order Recovery Media for my Encore Mini. (I wasn't able to find a USB adaptor to create my own.) I put my serial number in and then it asks for the last 4 digits of my part number. Unfortunately, it gives me PDW0EU-001, which leaves only the last three digits of the part number, 001. I tried the 3 digits and that didn't work, 4 digits didn't work (1001). That means I can't order recovery media. I tried phoning US support and it told me to order from the website. I'm stuck. Now, after my Mini tried to update to Windows 10, I can't restore the old OS, nor will it allow me to do a factory rest. Unless I get any joy, my Mini is a brick. (Someone has also mentioned elsewhere that there isn't recovery media for this product.) Any suggestions?

    Thank you, Jerry.
    Stephen, can you send me a private message with your serial number? Click my name to view my profile and then click the link at the right to send me a PM.
    I'll look into it for you.

  • T410s to 64bit (4GB ram) - Order recovery media or custom installation?

    Hello.
    I just bought a T410s with 4GB but as it came with 32bit Windows 7 Pro, I can only use 3GB.I need the whole amount of memory so I need to upgrade to 64 bits.
    The main question .Is the cost logical to go for a recovery media through Lenovo Support centre or should I go the custom installation path? If anyone knows in european prices the approx. cost I would be thankful.
    Thank you.

    Since you already have a Windows 7 Pro product key, you can legally download a 64-bit Windows 7 Pro ISO from Microsoft and give it your Windows 7 key found on the machine's underside. However, non-Lenovo installs don't have Enhanced Experience, so that'll be a point of consideration.
    Drivers are easy; you simply download the ThinkVantage System Update tool and it can download and install all of the necessary drivers in one simple procedure.
    You can find a more comprehensive hardware manual here:
    http://www-307.ibm.com/pc/support/site.wss/MIGR-72739.html
    W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
    X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
    Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

Maybe you are looking for