Saturday Night Live - Gilda Radner will not transfer!

I purchased most of the Saturay Night Live videos tonight, and all downloaded without a problem. They all copied over to my 60GB 5th Gen iPod, except for "The Best of Gilda Radner". I get an error that "Some videos were not copied, including "The Best of Gilda Radner" because this file cannot be played on this iPod" (Or something to this effect).
The video won't transfer.... i can play the video in iTunes for windows, but it will not transfer to my iPod. Has anyone else had a problem with this file?
I'm using the latest iTunes for Windows, and I have put over 150 videos on there already with no problems - just this one!
Any way to FORCE it onto the iPod? Manually dragging it over wouldn't work either.
Since I SPECIFICALLY bought these videos to watch on the iPod, I asked for a refund (11.99!) This was the one I REALLY wanted to watch ont he way to work tomorrow!
I wonder why an iTunes store created video is not in good format for the iPod?

Hello, all. I am happy to report that our collective emails about this issue has made an impact. I have received a second email from iTunes Music Store. The first email did not address our/my issue because they thought I had trouble downloading the video. I sent a reply back to them explaining my issue again and this time they got it right. Here is the text of the email I received:
"Thank you for purchasing music from the iTunes Music Store.
We're sorry the song or audiobook you purchased didn't meet the standard of quality you have come to expect from the iTunes Music Store. We take the quality of our products very seriously and we will be investigating the issue you reported in depth.
We have taken the liberty of issuing a refund for your purchase. The credit should be posted within 3-5 business days.
Please do not repurchase this title in the next two weeks. This will give us time to resolve the issue with the title or remove it if we need to.
We hope that you continue to enjoy purchasing music from the iTunes Music Store.
Sincerely,
The iTunes Music Store team"
HP dc7100 workstation   Windows XP Pro  
HP dc7100 workstation   Windows XP Pro  

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