Save a filled-out form to Word - saved as blank

I purchased ExportPDF so that I could save a filled-out form to Word. I needed to do this because, though the form has fields that allow seemingly infinite text to be inserted, the text is not visible when printed. The document must be submitted by US Mail. When I converted the completed document to Word, it erased ALL of the text I added and unchecked all boxes. If this is all it can do, I need to unsubscribe and get a refund. That is totally worthless to me.

Hi,
Did you try with different file? If so, are the results the same?
Would you send your document as an email attachment?
I will check it from my end.Please add the link to this forum post for reference.
I have sent you my contact details on your email id.
Regards,
Florence

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yes we are using Adobe Reader / Acrobat on Windows XP / 7. We don't use a third party pdf product.
I have repeated the following YouTube video and the PDF file in the email is emty (you can see the form but without the filled in text):
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Save a filled-out form to Word - saved as blank

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