Save after fold/unfold results in ERROR: INF

Hello,
We are on
Win2003 64bit
XI R3.1 Service Pack 2
Sql2005
lafix 2.0.21
We are having issues with a report with fold and unfold capabilities. If we view a report, then selectively fold and unfold, then press save. All seems normal. Once you exit, and view the report again you receive an error saying cannot perform this action, error: inf.
We have tried creating new reports, making the changes in edit mode as well without success. The only way it works is if you import the report into webi rich client, make the changes, and reexport to infoview.
To replicate
Create a webi report with breaks.
Save the report.
View the report from infoview.
Selectively fold or unfold different breaks.
Press the save button.
Exit from the report.
View the report again.
An error appears:
Open Document box says
The actioncannot be performed (Error: INF)
Anyone else experiencing this error?

Sounds like something that needs to be reviewed with Support.

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hi guys.
im in a lot of bother at the moment.
i have a GUI with a database in mysql. my gui is a recommender system and so users need to log in etc...
i know for certain that the gui does connect to the database because when a new user enters there details it does get updated in the database.
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here is my code below.
thank-you very much for your help
its not normal to post the whole class here but im really really stumped.
the errors that appears in the dos window is SQLException After end of result set.
*     Function: This class is used for loggin in. It looks for the user name and password           *
*          the user enters in the database. If there is no match an error message will appear     *
*          to the user. If there is a match the system logs the user in and dispalys the chose      *
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import javax.swing.*;
import java.awt.event.*;
import java.awt.*;
import com.mysql.jdbc.Driver;
import java.sql.*;
import java.awt.BorderLayout;
import java.io.IOException;
public class CurrentUserFrame extends JPanel implements ActionListener {
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     private JTextField userName = null ;
     private JTextField password = null ;
     private JLabel userLabel = null ;
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          password = new JPasswordField (15) ;
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          passwordLabel = new JLabel ("Password") ;
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          currentUserPanel.add (userName) ;
          currentUserPanel.add (passwordLabel) ;
          currentUserPanel.add (password) ;
          currentUserPanel.add (loginButton) ;
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          loginPanel.add (currentUserPanel, BorderLayout.CENTER) ;
          mainPanel.add (loginPanel, BorderLayout.CENTER) ;
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          chooseTopicCard.setLayout (new GridLayout (0, 1, 0, 10)) ;
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          cardLayout.show (getCardPanel () , "card3") ;
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          mainCPnl.add(cp) ;
          this.add (mainCPnl) ;
     public void actionPerformed (ActionEvent event) {
          Object source = event.getSource () ;
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               // the following 10 lines of code is from the mysql website
               String url = "jdbc:mysql://:3306/project" ;
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                    mysqlDriver = (com.mysql.jdbc.Driver) Class.forName ("com.mysql.jdbc.Driver").newInstance () ;
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               con = DriverManager.getConnection (url,"root","") ;
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               // statement is a mysql class
               Statement select = con.createStatement ();
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               String passwordText = password.getText();
               if (userNameText.equals("") || passwordText.equals("")) {
                    JOptionPane okoptionpane = new JOptionPane () ;
                    okoptionpane.showMessageDialog(null, "You have entered your username or password incorrectly, please try again") ;
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                         //String usernameval ;
                         //String passwordval ;
                         passwordDbase = result.getString("password");
                         usernameDbase = result.getString("user_name");
                         //passwordDbase = "password";
                         //usernameDbase = "user_name";
                         if ((passwordDbase.equals(passwordText)) && (usernameDbase.equals(userNameText))) {
                         cardLayout.show(getCardPanel(), "Card7");
                    catch (Exception e) {
                    e.printStackTrace() ;
                    finally {
                    if (con != null ) {
                         try {con.close () ; }
                         catch (Exception e) {
                         e.printStackTrace () ;
LIZ

ooppps, very sorry, you can guess im new to this forum. sorry again. i thought maybe the whole code was needed.
i have posted all the output from the dos window.
java.sql.SQLException: After end of result set
at com.mysql.jdbc.ResultSet.checkRowPos(ResultSet.java:3628)
at com.mysql.jdbc.ResultSet.getString(ResultSet.java:1763)
at com.mysql.jdbc.ResultSet.getString(ResultSet.java:1827)
" at CurrentUserFrame.actionPerformed(CurrentUserFrame.java:214) "
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$ForwardActionEvents.actionPerformed(Unknow
n Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Sour
ce)
at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
i think it is mainly line that is in speach marks. line 214.
the error that comes up says." after end of result set "
thank-you
and sorry once again, im in a bit of a panic,
Liz

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Vamsee

Cannot open document (Error: INF)

We have migrated reports from version Business Objects 6.5.1 to Business Objects XI 3.1 SP2. We have been receiving sporadic 'Cannot open document (Error: INF)' now and again whenever you open Desktop Intelligence reports using Infoview. Have any other users come across this issue using BOXI 3.1 SP2. I do not believe that this issue occurred on SP1.
This error is very frustrating.
I have browsed various forums and implemented changes which have had no effect whatsoever including the SAP Marketplace.
We are also receiving SetPrompts Failed errors. When a report is opened in Infoview and you refresh a report, a blank dialog appears with a red cross. if you refresh the report again then the SetPrompts Failed error appears. I have evene made changes according to article 1364437 based on this error and this has not resolved the issue.
Regards
Dipendra

We're on BOXI3.1 SP2 aswell and we have had the same sporadic issue - Cannot open document for Deski reports. This is causing some serious concern amongst our users over system stability.
You can recreate the situation by shutting down the InputFileRepository server and you get the same message. I've noticed that when this happens there is a mesage in the fcproc log file 'm_repFileMgr.Download failed'
My theory is that there may be some congestion in linking between the desktopintelligence server and the inputfilerepository. In addition, we had some logging on the fileserver and at the time of the error there was no mention of the report that failed or any error. We contacted SAP about this but did not get a satisfactory response. There were some heavily utilised DESKi reports which we managed to convert to Webi to take the load off and we also dropped the timeout to 20 minutes (not brilliant but it did mean that if we got the message the users wouldn't have to wait too long before it was resolved in case they couldn't get hold of IT).
I also upped the parameter for Maximum Retries for File Access in case it was having problems getting the file.
The result of this was that the error appeared to go away... until yesterday!!!
Any further insights welcome.

Save after fold/unfold results in ERROR: INF

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