Save As Image fails with PDF files

Using Acrobat X Pro, version 10.1.7. After the most recent update, I can no longer crop a PDF file and save it in any image format. The options are there, but when I select File > Save As > Image > PNG (or JPG or any other image format) and enter the filename/location, no new file is created.
This is about to become an emergency, since a big annual production project uses images from PDF files as illustrations in other documents.
Any ideas?
Elisa

I have had the same issue but with Acrobat 7 standard.  No error message is displayed however no file appears when trying to save a pdf as JPG  or other imgae formats.  Repairing and re-installing has not helped.  Did you make any progress with this issue?
Strangely if a different user logs onto the same machine they can do this with no problems.  I have tried to find something in the users profile which could be causing this but with no sucess.

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