Save for devices color table

I have a bunch of JPG images that I would like to make a few of the colors transparent for a web page that I'm working on.  For some reason when I go to "Save for web and devices" and choose a format that alows transparancy, the color table is a dark gray color rather then showing the colors in the image and the icons below the color table are disabled.   So I can't choose what color(s) I wanted to make transparent in the image.  What could be the problem, and is there a solution other then reinstalling the program?
Thanks

You don't need to mess with a color table.
Read carefully:
Create a Photoshop document with a layer (not Background) that's partially erased/deleted (so that it's partially transparent).  Let us know if you need specific instructions on how to do that.
File - Save As - PNG.
Yes, that's all there is to it.
-Noel

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