Save for Web crashes in CS5

Question

I have tried deleting the preferences and it still crashes when I try to save the image for the web.
I am wondering if this is just a bug.
Any suggestions as to how to fix this?
I am running CS5 under Windows XP.

Answer 1

Based on my experience, Windows can be very rational and repeatable (but in all fairness it may well take the help of a computer guru to keep it running that way).
While not being able to reproduce the problem on demand makes it more difficult to investigate, just assuming it's "magic" and leaving it be almost assures you it will be back.
The most important thing is to never allow something that goes wrong to be left unexplained.  There's always a reason and there's virtually always a fix or workaround.  The more such unexplained things you allow to accumulate the less reliable your system becomes.
If / when your crash comes back, or if you want to investigate further, please provide the info requested.  Your system retains its logs, so you can always look in the Windows System Event Log and get more information about what crashed.  Such reports are valuable in determining what went wrong, and can immediately point to, for example, things like drivers that need updating.  Perhaps just increasing your familiarity with just what you're expecting it to do and with what images you're providing as input by documenting it here could help you to nail down the problem.
-Noel