Save for Web & Devices Box Greyed Out

Hey everyone,
I'm trying to save a Photoshop CS4 file for Web & Devices so I can have Photoshop compile the slices and the CSS so I can hand-design rollovers. Unfortunately, all of a sudden the dialogue box for Save For Web & Devices is greyed out... I've check online, changed color profiles, deleted save for web and devices library files, updated Photoshop, nothing. I've even checked past .psds I've designed that I've saved for Web & Devices and haven't changed since--even the Web & Devices box is greyed out for them. Help! What do I do? I need to do this before Friday. Thank you!
WebsiteInDistress

Hi
I'm also having the same problem with the Save for Web & Devices Box Greyed Out.
I think it's the plugin that's corrupt, as I've tried deleting preferences and seetings. I can't find the photoshop cd to reinstall it.
Has anyone got the MAC CS4 Photoshop "save for web plugin" (Users/[Username]/Library/Preferences/Adobe/Plugins/Adobe Save for Web CS4/Photoshop/Adobe Save for Web CS4 Prefs) that they could send me.
Thanks very much
Abi

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"Save for Web & Devices" Huge BUG and major annoyance!

Photoshop CS3
I am so tired of losing all of my work for this bug it isn't even funny! It doesn't lock up Photoshop but does make it impossible to save anything including all the currently cropped and resized images open in PS. It forces you to lose hours of work in some cases which is what just now happened and I want something done with this since it is probably the biggest annoyance from a BUG of all the adobe products ever.
To replicate this bug:
Open an image, any image.
Go to File and Choose "Save for Web & Devices".
Once the "Save for Web & Devices" dialog box is open choose save, BUT here is the bug, after the Save As dialog box appears choose cancel to go back to the open and now useless "Save for Web & Devices".
Attempt to now close the "Save for Web & Devices" dialog box.
The issue is it won't close once I cancel after choosing save from the "Save for Web & Devices" dialog. I cannot resize the window or do anything in PS when this happens since it takes complete focus. I cannot close the box or choose from most of the options on the right since now at this point they'll all be blank.
This has happened before and I had learned to save no matter what to avoid this but just forgot and am once again about to lose HOURS of work because of it...
I have searched and searched and cannot find a separate process to close in device manager to stop just it (which is lame). All I can do is close PS and say good bye to everything I had already done.
Of course I would like a solution to this and a fix but having owned Adobe products for years know this is highly unlikely and to get a fix you must buy the new version (pathetic). So, I will settle for yet another hopeful work around to get around this idiotic BUG.
EDIT: I have rebuilt my preferences countless times (since that seems to be needed for so many of Adobe's products issues) as well as complete resinstalls of the CS3 Production Premium Suite to no avail. I have dealt with this issue for several years and several new installs. I have an aviation forum and people have been able to replicate this on theirs installs as well, to include one CS4 user.
Message was edited by: Danbo342

Thanks Noel, and others.
I have listened to people. In fact read my second post. It was seeing the 1st two that couldn't duplicate the error get on the phone to a friend in Germany that was able to duplicate it. I then came back here and shared what my suspicions were of the Matrox unit. The other person able to duplicate the issue has yet to return to the forum for me to further check with (I guess some people sleep).
To be clear here. I have owned CS3 since it's release. I have built myself several computers since I bought it and this one is actually the third since then. This particular issue though was never seen until a few months ago since I seldomly use the Save for Web for saving files and just started using it on my latest flash site.
As for video cards. This card I am using is my 3rd. My GTX 260 was great but being having other joys of the PC I also always kept up with the latest and greatest cards so thus came my last purchase of the GTX295 before the newer ones hit. Point being, the issue is most likely my Trip2GO and plan on testing when I get home and get it ripped apart. I do web design on the side which is one reason the trip2Go for my home workstation. The other point is that I do a LOT more than Adobe work and my card needs to be high end and not some cheap card just to make my suite work. Maybe in the future I'll make another comp,,, one for every other product I own and then one just for Adobe's products.
Now as for tech support and myself. I am A+ certified. I am certified in every OS since Dos 6 and a hardware engineer. I do tech support, have 3 support forums and 11 web site, all primarily based on support. My comments above were not about getting mean, it is because Adobe support in general is one of the worst that I have ever had the misfortune to deal with and strongly disagree with the way they cut support and updates to a year old product (that's when no more patches came out I meant and known bugs were written off for the next version). To say try a new video card to me is like a supposed "tech" to say reinstall your OS, or like here reading people say (what I originally said I did) about clearing the preferences. Sure, this help clear up lots of Adobe product abnormalities but listen up folks, it's not a SOLUTION, it is merely a work around. It shouldn't get so screwed up to begin with. This is not my product and although I have tried it, it is wrong to not fix these issues and just expect people to keep refreshing there preferences. It takes me hours and days to get things back the way I want them and normally half way to heaven another bug and I have to reset them yet again! This is us dealing with a broken product, period. It is far from a solution, there's a huge difference.
Moving along,,, This build is a few months old but my windows install is much more recent. All firmware, drivers you name it is up to speed 100% I guaruntee. My hardware is all working perfectly with the propable exception of the Matrox rig. It has to be it. Being that the 1st two people to reply in my own forum were able to immediately duplicate the error had me thinking other but as you should be able to see is that changed fast and if you read this thread from top to bottom you'll see that I have been providing all the answers people are asking.
Thanks again, I'll report back tonight. My current plan is to go through the painful process of getting just one monitor working without the Matrox unit, flushing my preferences and trying again. I think it will work fine but will report back either way.

CS5.1 Save for Web & Devices not responding

I was turning a mov. file into a gif. When I was finished I went to save for web & devices and after it finished loading... the gif couldn't be seen but a coral pink box took the space. Then I get a message stateing that Adobe CS5.1 is not responding... Then it closes down the program. I'm able to make other gifs. Even ones with more frames.They all turn out to be fine. It's just this certain one I try to make that always ends up closeing down the program. The file size is 248MB and the gif I'm trying to make only needs 91 frames. I'm so confused. I even used the same mov. file and made a different gif from it and it worked perfectly! I've tried reinstalling but that didn't fix anything.
So hopefully someone out here will have some helpful information on how to fix this. Thanks!

What dimensions does the image have?
And what does
I was turning a mov. file into a gif.
mean exactly?

Quick Trim option in Save for Web & Devices

Hi,
a feature to do a quick Trim in Save for Web & Devices dialogue would be great, especially if it was enabled with a checkbox, then when you enable it, it activates a dialogue with the three options that already exist in Trim option (Transparent pixels, Top left color, Bottom right color).
Let me know what you think.

I need to figure out why my trim option is always grayed out. It's saved in PSD format, yet the option to trim the transparent pixels is grayed out. why is that? what am I doing wrong? I must have to change something.
Thanks in advance, Linda

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When down sampling images for use in a DPS folio, what settings should be chosen in the Save for Web & Devices dialog in Photoshop?

I need to figure out why my trim option is always grayed out. It's saved in PSD format, yet the option to trim the transparent pixels is grayed out. why is that? what am I doing wrong? I must have to change something.
Thanks in advance, Linda

Save for web & devices not working (CS4)

I noticed today that I can't save for web & devices any more. when I try it shuts down the program and gives me the following message to send a crash report:
Adobe has detected that the application Adobe Illustrator CS4 has unexpectedly quit.
this started as a Photoshop CS4 problem where I also can't save for web & devices any more. before people jump down my throat again for mentioning this Photoshop problem on the Illustrator forum - this is for context only. I have the same problem in both applications. I just include this information here in case it helps. the Photoshop message I get is:
The operation can not be completed.
savign for web & devices worked totally fine up till last night in Photoshop. haven't saved anything out of Illustrator for web & devices in a while but it used to work just fine.
I have a PC and use Windows 7. All my Adobe products are up-to-date.
Any help is much appreciated. Thx a lot!

thank you very much. at least it happened before. I was seriously doubting myself. tried trashing preference files multiple times, but that didn't help. will reinstall everything and see if that does the trick.
thanks again!

CS5 Photoshop - Adobe Save for Web & Devices Error

Hi folks,
I know similar threads exists, but this one is different. For some reason, out of the blue, I can't use 'Save for Web' anymore. When I choose 'save for web', it opens the preview dialog nicely, up until I save & get this error:
"Adobe Save for Web & Devices Error
Could not complete this operation. An unknown operating system error has occurred."
Cleared all my settings, and the error remains.
I uninstalled PS CS5, installed it again... still get this error.
Hope someone knows how to fix it!
Tx!
MacBookPro3,1, running all the latest updates (OSX 10.6.4), CS5 Master Collection.
Luckily still have CS4 Master Collection installed (and Flash CS3).
(I've just got to get this off my chest, CS5 has so much issues that I stopped using it, I'm not getting paid for playing crashtestdummie. Please don't rush any future CS collections and try fixing bugs instead. )

Hi Wade,
Tx, but 99% of my time, I work on my local system (scratch disk also). Already had problems working with the company's network (files get locked or corrupted while trying to save), so we've learned the hard way not to use the network.
I guess that's somewhat expected if you work with a Mac, in a professional Windows environment.
Meanwhile, I'm a step closer in finding a solution myself. A colleague gave me a great tip, if you create an extra user account on the system, you start with a clean library. On my second account, PS CS5 is working just fine. So clearly, something went wrong in my library. Maybe permissions like you've said. At this point, I could try to fix it by copying files from the one user to the other. But I would like to wait for that connect session so they can see what's wrong.

Save for Web & Devices window doesn't fit @ 1366 x 768

I'm using a MacBook Air running at 1366 x 768, or within Adobe CS5 requirement tolerances, but whenever I try to 'Save for Web & Devices', the dialogue box that pops up is much too big, vertically speaking, for my screen. Attempting to minimize/maximize doesn't rectify the problem--a substantial portion of the window, including the buttons necessary to execute the save action, are in the not-visible portion of the window. If I hit ENTER/RETURN, I can complete the process, but this is clearly a bug: I should be able to resize the window, or scroll within it.
Is there something else I can do, short of pursue a fix from Adobe? Some setting I've overlooked? I'm running Lion, but this problem started on a Snow Leopard install.

mcpeckham wrote:
…Yep, that seems to work, but I shouldn't have to hide the Dock, right?…
Wrong! Yes, you do have to hide the Dock if you want to share the Adobe Photoshop minimum required space with Apple's Dock, which in my opinion should be invisible when not needed, which in turn is for a split second every half hour or more. I'm sick and tired of Apple shoving ugly, intrusive OS features down our throats (see footnote * in next paragraph). I want the computer to do what I want, not what Apple wants.
* 2.5 GHz Power Mac (PPC) G5-Quad; 16GB RAM; mutant, flashed 550MHz nVidia GeForce 7800GTX, 1,700MHz 512MB VRAM; ATTO ExpressPCI UL5D LP SCSI card; Mac OS X Tiger 10.4.11 and Leopard 10.5.8 boot drives; Spotblight, Dashboard and Time Machine permanently disabled; Dock hidden; dual 22" CRT monitors; USB wireless 'n' available but connected to the Internet via wired Ethernet; FW flatbed scanner; 2 SCSI scanners (one tabloid-size transparency scanner and a film scanner); various internal & external HDs; FW Epson 2200 and Ethernet Samsung ML-2850ND printers; 2 X Back-UPS RS 1500 XS units.
Mr. Schewe explains it more forcefully in his last post above.
My experience over the years has shown me consistently that the more vocal or vehement the complaint, vent or rant, the greater the likelihood of PEBKAC (google that if you're not familiar with the term).
Wo Tai Lao Le
我太老了

Using "Save for Web & Devices" for a Organization Chart with Text

I created a document in CS3 Illustrator that is an Organization Chart. It contains rectangles, lines, and text. It looks great in Illustrator.
I have tried to save it using "Save for Web & Devices" to create a JPEG and a GIF so that I can pop it into a Dreamweaver document as an image and it keeps coming out blurry.
I have tried changing its size and resolution. I have tried opening and exporting it into Photoshop to try to "clean" it up. Nothing seems to be working.
I'm obviously unlettered in this modus operandi!
meem

Thanks for the response.
The background is transparent and will end up on a white background eventually.
I tried to make it clear in Dreamweaver by scaling it and it did seem to improve it somewhat. But it still doesn't look like the clear copy in Illustrator that I started with...
I also need to be able to embed this in a Word document to print for a hardcopy manual.
I had this same problem with Freehand a few years ago.

IBooks author color shift with "Save for web devices..."

Hi! I'm a web developer and I'm learning to use iBooks. It's a really easy tool, but there is a problem with color management wich is driving me crazy. This happen when I export images from "Save for web devices..." from Photoshop, then drag it to iBooks author.
As I do for web development, I do this:
1) Configure photoshop Color Settings to work with "Color Monitor"
2) Remove any color management from my document
3) Proof Setup > Monitor RGB
4) Disable Proof Colors
5) Use "Save for web devices..." with ICC profile and sRGB unchecked
The exported JPG looks fine everywhere... Photoshop, Preview, Safari, Chrome, FF... but looks washed out when I drag it to iBooks Author. Why?
I solved this issue converting to sRGBIEC61966-2.1 profile and checking ICC profile when "Save for web devices...", but I'm not confortable with this workaround because I'm not sure about what I'm doing exactly, and I am not sure if this images are gonna look good on any device (I only own an iPad 3).
Somebody know a best method to deal with this?
Thanks!

Hi KT. Thanks for your response. I'm already using this formats. Anyway, the problem occurs within iBooks Author interface. I mean: I can see the color shift (or washed out...) at iBooks Author at my computer screen. Of course, when I test it on iPad it also looks bad.
It's incredibly strange because the JPGs I'm using looks fine everywhere else except iBooks Author.

Save for web & devices CS3 Windows problem

I have been having this problem for a few days now. I try to hit Ctrl+Alt+Shift+S to save for web and devices, and nothing comes up. So I click the file menu and I see the option is grayed out. I thought resetting itwould help, but it keeps happening, then somebody told me it was the size of the picture, but that can't be it, because I couldn't save a picture 5"x5", and that isn't too big. I have a feeling it may be the color settings, but I don't know anything in there, so assistance would be appreciated.

curt y wrote:
Go to Image/Mode in PS and see if it is 8 bit and RBG color and change it needed. Many function don't work with 16 bit image.
Save for Web & Devices does though, so it's not that.
Maybe a reset of the Save for web preferences is called for.
See http://forums.adobe.com/message/1661425#1661425
(The FAQ is actually for CS2 (!!) but should work in principle with CS3)

Photoshop CS3 crashing on Save for Web & Devices

I'm having a problem with Photoshop CS3 crashing every time I use the "Save for Web & Devices" option. It allows me to open the dialog box and configure my file, but as soon as I click Save, it crashes. Has anyone else had this issue and if so, how did you resolve it?

Then manually remove the prefs by reading this:
http://forums.adobe.com/thread/375776?tstart=0

Save for web & devices troubles

Ive created a mini animation where by the eyes change colour.
I click on save for web & devices and it takes a while to come up.
When it does the image is pink until i move it around.
Then when i got to save it either crashes or goes to the save screen where i can click save but most of the time the save button does not work.
When it does work i get a blank black box that does not render and then the program stops responding.
What should i do?

Im trying to save it as a GIF because its an animation.
Its 8 bit. Basically whenever i try to save it the program stops responding and when it responds again i get a pop up box that you can see right through to the other side. Theres nothing in it.
Ive checked where it would save the file afterwards but nothing is there.

Save For Web & Devices Not Responding

Hi there, I am quite new to Photoshop so please be gentle
I have created a multi layer image that is at 8bits per channel and when I go to Save For Web & Devices it brings up the display showing me the optimized version ... I then click on SAVE and it brings up the save dialog but everything is grayed out and I can not click on anything. I can click on CANCEL on the previous window and this hides the Save Dialog (but doesn't actually close it)
Please help on this as it has totally confused me

I have been able to SFW a few times but only on new images. The one I am trying to save was copied over from a PC (in fact any file that was previously on a Windows PC)
I have trashed the prefs and it is still the same. I have even re-installed again to no effect. Thanks for the continued help on this

Save for Web & Devices 2-up view not appearing side by side

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Anyone have any information or solutions to this?

Thanks so much...that was so easy, but I don't think I would ever have found it!
It works now, I just resized the window and it's now side by side...funny how this was not described in the help file when I looked it up!
Thanks again.

Save for Web & Devices Box Greyed Out

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