Save for web & devices not working (CS4)

I noticed today that I can't save for web & devices any more. when I try it shuts down the program and gives me the following message to send a crash report:
Adobe has detected that the application Adobe Illustrator CS4 has unexpectedly quit.
this started as a Photoshop CS4 problem where I also can't save for web & devices any more. before people jump down my throat again for mentioning this Photoshop problem on the Illustrator forum - this is for context only. I have the same problem in both applications. I just include this information here in case it helps. the Photoshop message I get is:
The operation can not be completed.
savign for web & devices worked totally fine up till last night in Photoshop. haven't saved anything out of Illustrator for web & devices in a while but it used to work just fine.
I have a PC and use Windows 7. All my Adobe products are up-to-date.
Any help is much appreciated. Thx a lot!

thank you very much. at least it happened before. I was seriously doubting myself. tried trashing preference files multiple times, but that didn't help. will reinstall everything and see if that does the trick.
thanks again!

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