Save for web gif loop settings not working

Photoshop CC 2014 Mac Pro 10.8.5
When I change looping settings from "once" to "forever" when saving a gif it only loops once. I tried multiple times. In the end what got it to work was changing looping back and fourth from "once" to "forever" over and over and over until randomly the preview started looping. At that point when I saved it worked correctly.

I’m not really sure; it could be a Mac problem.
This is the Adobe statement on Lion:
Mac OS 10.7 has some exciting new features such as Autosave, Restore, Versioning, Full Screen Mode, and more multi-touch gestures. For Adobe applications to fully support these features, additional product development is required. Adobe is working to address this issue.
There is one other thing you could try. Open a photo in the Editor and then hold down the Cmd+Opt+Shift Keys and press the letter S
It’s also possible to delete the save for web preferences and then re-start the program to re-build them. This involves holding down Cmd+Opt keys and clicking Save for Web under the File menu. However this may not be possible if save for web is grayed out.
Please let us know if you get it fixed.

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I use Windows 7 Professional 64-bit.
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CS4 Save For Web GIF settings confusion

Hi,
I am working on a new website and have run into a problem I just can't seem to solve: my navigation links are made using a GIF and for some reason the background color of the GIF is not matching the background color of the page.
The test page is here:
http://www.johnblaustein.com/webtest2/
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SUCCESS!
Curt.... you were correct. I needed to create the new file in sRGB, not create the file in Adobe 1998 and then convert.
Here is another test, showing that the text box has completely disappeared:
http://www.johnblaustein.com/webtest2/nav-srgb-test
The text box is exactly the same size as in the original page I posted.
What I did is this:
Create new file to specified dimensions. In the New File dialog, for Background Contents, I selected my webpage color, c4c0b4. I clicked the Advanced arrow and selected sRGB as the color profile. I added white text, then flattened the image. In the Save For Web dialog, I clicked the Preset dropdown and selected GIF 128 Dithered and did not change any of those preset settings. I inserted the new image into a copy of the webpage and you can see that there is absolutely no indication of where the image ends and the page background starts.
I may not need 128 colors, so I'll play with that, but at least I know where the problem is.
So... thank you Curt!
What would we do without these forums?
John
By the way... I see your message was cut off in the forum, but the full message came to my email: "I am over my head on this subject. The only thing I noticed is that you are adding the color in AdobeRGB and then converting to sRGB. Will this give a slightly different color than using sRGB for the New Image from the start?"

Trying to save a png for web, and trnsparency is not working, i have never had this problem before

I am trying to save for web, a png with a transparent background, and even though I clicked the transparency check box, it is still producing an image with a white background, when exporting the png the transparency works fine, so I know it has nothing to do with the layers. Help!

b,
I believe it is time for the list. Hopefully, it is one of the easy ones at the top; 5) is probably irrelevant for this case.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media, see below. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
External media: It is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky (for a while), but the chances of file corruption and other unpleasantnesses are immensely greater when you use anything but the harddisk, and it is better to be safe than sorry.
In addition to the (far greater) risk of file corruption, some issues are mentioned here:
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

Save for Web keyboard key stroke not worky

I'd swear I've asked or seen this discussed in these forums...but I can find no thread, even when I search for my own screen name. At any rate, I think it also happened to me back in version 6. I'm now in version 8 on a Mac.
The symptoms are the same as the last time this happened. The "shortcut" key strokes (on the Mac) are command + shift + option + S (probably use 'alt' instead of 'option and "control' instead of 'command' on Windows?). This will usually show a brief darkening of the File menu, but nothing else happens. Until...the same keys are pressed again! Of course, mousing to the menu item works fine, but I have managed to avoid carpal tunnel syndrome and still press all four keys with one hand! Sometimes I get my cat to help...
Since Adobe is gracious enough to provide about three dozen various pref files, it should be a breeze to start archiving them and deleting the originals. NOT! However, in my searching for the likely pref file, I have discovered that the "Adobe Save For Web 8.0 Prefs" file seems to be AWOL on my System! I have over a dozen backups of that file in Time Machine, despite the fact that they all show exactly the same Modified date, which would normally be the only reason TM would save another copy of the file. This may also indicate why the settings for the Save For Web dialog never remember the last used settings; the file thinks it is getting written to but never changes its Modified date even thought that 'state' is obviously recognized by the OS. But that's all beside the point and I digress...
SO...does anyone remember the 'trick' for getting PSE 6/8 to remember the Save For Web keystrokes the first time they are used, instead of waiting for 'verification?'
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Barbara B. wrote:
Uh oh. You should have had an uninstaller in the PSE 8 folder in applications. I'm afraid you may have set yourself up for bigger problems by doing it this way. You may well find that you will eventually need to download and run the CS4 cleanscript to get straightened back out again.
You may be correct, but I've had no other problems after all the different un-install methods. The only pieces that are hard to find are those that Adobe chooses to hide deep in System areas. I suppose since they were one of the first Mac developers, they think they have special capabilities to put stuff any and every where they want. As well as special dispensation to do things anti-Mac ways. I can't claim to be a power-user, but I have never, ever felt the need to purchase/use any special "uninstaller" app. And I can't think of another app I've ever owned that even needed an "uninstaller" for it. That includes Canvas, php, Apache setups, etc. Frankly, and this is simply my opinion and obviously of little importance to absolutely no one else, the way Adobe does things seems to be extremely un-organized, not-well-thought-out and downright non-Mac. The only thing even marginally close to their confusing instal/uninstall process is Stanford's Folding@home set up. It sometimes requires a few Terminal commands...
I will perform a search for that CS4 "clearscript" thing, however. Thanks!
Even the response I got from my Support post assured me that...
reset/restore the Preferences, click Yes or OK . Now try to use the "Save for Web" keyboard command by pressing "Alt+Shift+Crtl+S". I am positive that after following the above steps your issue will be resolved .
OK, I get the rest/restore step. but what does the "alt+shift+Crtl+S" have to do with anything? It certainly is not the keyboard short cut for the Mac version of Elements. Perhaps the chap didn't notice the details in my message or the hardware/software information that came with my request for help. I find it strange that somehow the language differences cause the tech's positive belief that his steps would fix the issue that he also presents:
If the issue is still not resolved then please send us the below mentioned information so that we can provide you with the best possible resolution:-
1. Have you recently made any changes to your computer?
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Every single one of those questions was included with the initial message I sent.
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You are correct it is writtn that way in the Save for the Web Preferences and I assume if you knew what to put in its palce and resaved the preferences it ould 'no loo'nger be a problem for you the thing is what would you write in its place?
At the bottom it saays name compat

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I reset my preferences (more than once!), restarted my laptop and cleared up a bunch of memory on my hard drive. The mode is set to 8 Bits/Channel and RGB Color. I really have tried to look at every thread I could, but alas I could not find anything. I would really appreciate some help. Here is my system info!
Any advice would really go a long way to helping me, and I am desperate. Thanks.

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Save for web gif loop settings not working

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