Save for web greyed out, CS4, 10.5.8 (worked on 10.4)

I have been on the phone with Adobe for over 2 hours...I have reinstalled several times, and even used the cleaning software that they suggested I download and use last night before I called.  He's currently checking to see if they can email me the "Save for Web" plug in.
We have deleted the preferences for Photoshop.  We have updated.
NO Save for Web folder to be found anywhere.
Any advice would be most appreciated.

NO Save for Web folder to be found...
Can you find your Adobe Save for Web preference file? (user>Library>Preferences>Adobe Save For Web 11.0 Prefs)
If so, toss that in the trash (or put a tilda ~ in front of its name) and try relaunching Photoshop.
Also make sure the Photoshop application is installed in the right place: from Finder Go>Applications>Adobe Photoshop CS4 (folder)> Adobe Photoshop CS4 (application)
And I assume the file your are trying to SFW is not a 32bit per channel file? Can't remember SFW limitations on CS4, but be sure by trying it on a 8bit per channel RGB image.

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