Save for Web in Snow Leopard seems broken

Whenever I try to Save For Web in Illustrator CS4 under Snow Leopard, all I get is a black square.
Curious to see if anyone else has this problem. (I'm also curious--if this is indeed a problem witih Illustrator--to see if Adobe plans on fixing this problem before 2012.)

I notice that the same feature is also broken in Photoshop.
I'd be happy to find out that I've done something wrong...but I'm not sure at the moment what that would be.

Similar Messages

Exporting to PNG vs "Save for Web" in Illustrator CC

I am creating small logos for a website in Illustrator CC (one is 135px x 50px), and the quality of the output has been a bit sketchy: not blurry or pixelated, but the text is messy and uneven while previewing in Acrobat as part of a larger PDF, and when previewing the logo by itself (I also previewed it in a browser with HTML to get the same unclear image).
The images have been exported to PNG and JPG at 72 PPI.
When I experimented with the "save for web" option (File>Save for Web), voila! It fixed the issue! I noticed in the dialogue box for "Save for Web" that it saved as a PNG-24, an option not available to export (you can only export to PNG)
My question is: is there a difference between "save for web" and exporting that I should know about before I continue to save ALL my images via the "Save for web" option? It seems strange that the best way to save an image (PNG-24) wouldn't be an option under Export (you can only export to PNG). Why can't I export to PNG-24 in Illustrator?
Thanks for any advice.

You can save with different color depth, export, it chooses automatically the higher depth when you choose transparent, and the lower depth when you choose a background color.

Batch doesn't seem to work with Save for Web

Using Photoshop CS3 on Leopard. This should be simple: I want to create thumbnail images of a folder full of PDFs.
I create an action that opens the PDF, opens the first page at a width of 200 pixels, flattens it, Save for Web at 60% quality, and closes without saving.
I simply cannot run this action on a folder of PDFs without it trying to overwrite the same filename each time. 'Override Action "Save As" Commands' checkbox makes no difference, nor does choosing a different folder as destination.
What am I doing wrong? I've been trying everything, and searching the web, for nearly 2 hours.
francois

Hi Paul,
Thanks for the suggestion. I've tried it, but there are two problems:
1) I use the "First page only" setting, but in some of my PDFs, it comes out with a double-page spread consisting of the last page and the first page.
2) File sizes are much too big. If I use Save for Web at 60% quality, the same file comes to 16K, and with this script, 100KB. (This is for web use.)
I doubt that the script could be adapted to fix these problems, so I'm still hoping somebody can advise how to make Photoshop's Batch function work correctly.
francois

Any way to change PPI when choosing save for web? Seems to force 72 ppi/dpi

I'm doing business cards for clients and submitting them to the printer in PDF which works out just fine. However when I submit a jpg as a proof (to show orientation) they complain that I should do a higher resolution for the proof. Illustrator seems to force 72 dpi/ppi (I realize these aren't exactly the same thing) when I use save for web. If I use "export" instead Illustrator doesn't seem to honor my crop dimensions and I get an export that bares no resemblence shape-wise to the original document. Why can't I just put 300 ppi in somewhere and get a higher res output? Thanks for your help!
Patrick

It was because the business cards had a particular curved die-cut and they wanted to know exactly where I wanted the cut. I sent them a 250pixel wide one and they bitched about it but did it. Yes I sent them a PDF for the printing and it turned out just fine... I just wanted a quick raster export with curved die-cut lines and couldn't do anything other than 72dpi apparently.
edit: Was also trying to send a client a quick jpg or png proof today and couldn't do anything bigger than 72 dpi (in save for web)... when I tried to export a png instead the cropping was way off. I remember crop-area-make in older versions of Illustrator but apparently they took that option out while still requiring it

PS Elements 10 - MAC "Save for web" broken?

Just updated to PS Elements 10... now find that "save for web" will start with the usual question confirming I want to save for web, but then the panel does not open. Nothing happens.

windsordi wrote:
Just updated to PS Elements 10... now find that "save for web" will start with the usual question confirming I want to save for web, but then the panel does not open. Nothing happens.
You can reset all settings to factory defaults by following this instaruction:
<http://help.adobe.com/en_US/photoshopelements/using/WS287f927bd30d4b1f626a494c12e28b3ab58- 7fe2.html>
Hope this helps.

Set and save preferences/default in Save-For-Web?

I used PE2 forever, even as my Mac OS updated. Now, however, on Snow Leopard, I had to get PE8, and I'm a little lost. In PE2, if I used the same custom setting in Save-For-Web, after awhile, it just kept it and that somehow became my default. It was marvelous. Now, in PE8, the JPG quality is always set to 0. I would like to set it to something I like (I am not completely happy with the presets), and have that come up as the default. Thank you very much for all of your help.
Bantymom

*sigh* That does seem to be the case. It will remember the same setting for that one picture, but not for the rest of them in my project bin, so not even from opening the program until it is closed. Such a shame. Reset, of course, works just fine. But thank you for answering it for me.
Cheers,
Bantymom

Save for Web keyboard key stroke not worky

I'd swear I've asked or seen this discussed in these forums...but I can find no thread, even when I search for my own screen name. At any rate, I think it also happened to me back in version 6. I'm now in version 8 on a Mac.
The symptoms are the same as the last time this happened. The "shortcut" key strokes (on the Mac) are command + shift + option + S (probably use 'alt' instead of 'option and "control' instead of 'command' on Windows?). This will usually show a brief darkening of the File menu, but nothing else happens. Until...the same keys are pressed again! Of course, mousing to the menu item works fine, but I have managed to avoid carpal tunnel syndrome and still press all four keys with one hand! Sometimes I get my cat to help...
Since Adobe is gracious enough to provide about three dozen various pref files, it should be a breeze to start archiving them and deleting the originals. NOT! However, in my searching for the likely pref file, I have discovered that the "Adobe Save For Web 8.0 Prefs" file seems to be AWOL on my System! I have over a dozen backups of that file in Time Machine, despite the fact that they all show exactly the same Modified date, which would normally be the only reason TM would save another copy of the file. This may also indicate why the settings for the Save For Web dialog never remember the last used settings; the file thinks it is getting written to but never changes its Modified date even thought that 'state' is obviously recognized by the OS. But that's all beside the point and I digress...
SO...does anyone remember the 'trick' for getting PSE 6/8 to remember the Save For Web keystrokes the first time they are used, instead of waiting for 'verification?'
Thanks!

Barbara B. wrote:
Uh oh. You should have had an uninstaller in the PSE 8 folder in applications. I'm afraid you may have set yourself up for bigger problems by doing it this way. You may well find that you will eventually need to download and run the CS4 cleanscript to get straightened back out again.
You may be correct, but I've had no other problems after all the different un-install methods. The only pieces that are hard to find are those that Adobe chooses to hide deep in System areas. I suppose since they were one of the first Mac developers, they think they have special capabilities to put stuff any and every where they want. As well as special dispensation to do things anti-Mac ways. I can't claim to be a power-user, but I have never, ever felt the need to purchase/use any special "uninstaller" app. And I can't think of another app I've ever owned that even needed an "uninstaller" for it. That includes Canvas, php, Apache setups, etc. Frankly, and this is simply my opinion and obviously of little importance to absolutely no one else, the way Adobe does things seems to be extremely un-organized, not-well-thought-out and downright non-Mac. The only thing even marginally close to their confusing instal/uninstall process is Stanford's Folding@home set up. It sometimes requires a few Terminal commands...
I will perform a search for that CS4 "clearscript" thing, however. Thanks!
Even the response I got from my Support post assured me that...
reset/restore the Preferences, click Yes or OK . Now try to use the "Save for Web" keyboard command by pressing "Alt+Shift+Crtl+S". I am positive that after following the above steps your issue will be resolved .
OK, I get the rest/restore step. but what does the "alt+shift+Crtl+S" have to do with anything? It certainly is not the keyboard short cut for the Mac version of Elements. Perhaps the chap didn't notice the details in my message or the hardware/software information that came with my request for help. I find it strange that somehow the language differences cause the tech's positive belief that his steps would fix the issue that he also presents:
If the issue is still not resolved then please send us the below mentioned information so that we can provide you with the best possible resolution:-
1. Have you recently made any changes to your computer?
2. Are you logged in as administrator ?
3. Does the issue persist on another system or another user account ?
4. Do you get any error message while pressing the combination of "Alt+Shift+Crtl+S" keys on the keyboard? if yes then send us the screen shot of the error message that you are getting
5. Please provide the exact system Configuration with details along with the Versions.
Every single one of those questions was included with the initial message I sent.
I suspect that the problem is, indeed, in my System, somewhere. I installed Elements on my wife's MBP and it operated normally, even the command+option(alt)+shift+S command. So, when I get some time this week, I'll start up in Safe mode and see if that helps. If not, I'll start removing third-party Pref Panels and apps, a few at a time. If none of that helps, I may try retrieving files from Time Machine. As a last effort, I can always do an Archive and (re)Install of Snow Leopard. I'm just not sure it's worth all the effort to get one measly short cut... The only thing I know for sure is that I will not be seeking any more help from Adobe's "tech support." Why bother, they don't/can't even read the messages their own system sends!

Save for Web & Devices window doesn't fit @ 1366 x 768

I'm using a MacBook Air running at 1366 x 768, or within Adobe CS5 requirement tolerances, but whenever I try to 'Save for Web & Devices', the dialogue box that pops up is much too big, vertically speaking, for my screen. Attempting to minimize/maximize doesn't rectify the problem--a substantial portion of the window, including the buttons necessary to execute the save action, are in the not-visible portion of the window. If I hit ENTER/RETURN, I can complete the process, but this is clearly a bug: I should be able to resize the window, or scroll within it.
Is there something else I can do, short of pursue a fix from Adobe? Some setting I've overlooked? I'm running Lion, but this problem started on a Snow Leopard install.

mcpeckham wrote:
…Yep, that seems to work, but I shouldn't have to hide the Dock, right?…
Wrong! Yes, you do have to hide the Dock if you want to share the Adobe Photoshop minimum required space with Apple's Dock, which in my opinion should be invisible when not needed, which in turn is for a split second every half hour or more. I'm sick and tired of Apple shoving ugly, intrusive OS features down our throats (see footnote * in next paragraph). I want the computer to do what I want, not what Apple wants.
* 2.5 GHz Power Mac (PPC) G5-Quad; 16GB RAM; mutant, flashed 550MHz nVidia GeForce 7800GTX, 1,700MHz 512MB VRAM; ATTO ExpressPCI UL5D LP SCSI card; Mac OS X Tiger 10.4.11 and Leopard 10.5.8 boot drives; Spotblight, Dashboard and Time Machine permanently disabled; Dock hidden; dual 22" CRT monitors; USB wireless 'n' available but connected to the Internet via wired Ethernet; FW flatbed scanner; 2 SCSI scanners (one tabloid-size transparency scanner and a film scanner); various internal & external HDs; FW Epson 2200 and Ethernet Samsung ML-2850ND printers; 2 X Back-UPS RS 1500 XS units.
Mr. Schewe explains it more forcefully in his last post above.
My experience over the years has shown me consistently that the more vocal or vehement the complaint, vent or rant, the greater the likelihood of PEBKAC (google that if you're not familiar with the term).
Wo Tai Lao Le
我太老了

"Save for Web & Devices" Huge BUG and major annoyance!

Photoshop CS3
I am so tired of losing all of my work for this bug it isn't even funny! It doesn't lock up Photoshop but does make it impossible to save anything including all the currently cropped and resized images open in PS. It forces you to lose hours of work in some cases which is what just now happened and I want something done with this since it is probably the biggest annoyance from a BUG of all the adobe products ever.
To replicate this bug:
Open an image, any image.
Go to File and Choose "Save for Web & Devices".
Once the "Save for Web & Devices" dialog box is open choose save, BUT here is the bug, after the Save As dialog box appears choose cancel to go back to the open and now useless "Save for Web & Devices".
Attempt to now close the "Save for Web & Devices" dialog box.
The issue is it won't close once I cancel after choosing save from the "Save for Web & Devices" dialog. I cannot resize the window or do anything in PS when this happens since it takes complete focus. I cannot close the box or choose from most of the options on the right since now at this point they'll all be blank.
This has happened before and I had learned to save no matter what to avoid this but just forgot and am once again about to lose HOURS of work because of it...
I have searched and searched and cannot find a separate process to close in device manager to stop just it (which is lame). All I can do is close PS and say good bye to everything I had already done.
Of course I would like a solution to this and a fix but having owned Adobe products for years know this is highly unlikely and to get a fix you must buy the new version (pathetic). So, I will settle for yet another hopeful work around to get around this idiotic BUG.
EDIT: I have rebuilt my preferences countless times (since that seems to be needed for so many of Adobe's products issues) as well as complete resinstalls of the CS3 Production Premium Suite to no avail. I have dealt with this issue for several years and several new installs. I have an aviation forum and people have been able to replicate this on theirs installs as well, to include one CS4 user.
Message was edited by: Danbo342

Thanks Noel, and others.
I have listened to people. In fact read my second post. It was seeing the 1st two that couldn't duplicate the error get on the phone to a friend in Germany that was able to duplicate it. I then came back here and shared what my suspicions were of the Matrox unit. The other person able to duplicate the issue has yet to return to the forum for me to further check with (I guess some people sleep).
To be clear here. I have owned CS3 since it's release. I have built myself several computers since I bought it and this one is actually the third since then. This particular issue though was never seen until a few months ago since I seldomly use the Save for Web for saving files and just started using it on my latest flash site.
As for video cards. This card I am using is my 3rd. My GTX 260 was great but being having other joys of the PC I also always kept up with the latest and greatest cards so thus came my last purchase of the GTX295 before the newer ones hit. Point being, the issue is most likely my Trip2GO and plan on testing when I get home and get it ripped apart. I do web design on the side which is one reason the trip2Go for my home workstation. The other point is that I do a LOT more than Adobe work and my card needs to be high end and not some cheap card just to make my suite work. Maybe in the future I'll make another comp,,, one for every other product I own and then one just for Adobe's products.
Now as for tech support and myself. I am A+ certified. I am certified in every OS since Dos 6 and a hardware engineer. I do tech support, have 3 support forums and 11 web site, all primarily based on support. My comments above were not about getting mean, it is because Adobe support in general is one of the worst that I have ever had the misfortune to deal with and strongly disagree with the way they cut support and updates to a year old product (that's when no more patches came out I meant and known bugs were written off for the next version). To say try a new video card to me is like a supposed "tech" to say reinstall your OS, or like here reading people say (what I originally said I did) about clearing the preferences. Sure, this help clear up lots of Adobe product abnormalities but listen up folks, it's not a SOLUTION, it is merely a work around. It shouldn't get so screwed up to begin with. This is not my product and although I have tried it, it is wrong to not fix these issues and just expect people to keep refreshing there preferences. It takes me hours and days to get things back the way I want them and normally half way to heaven another bug and I have to reset them yet again! This is us dealing with a broken product, period. It is far from a solution, there's a huge difference.
Moving along,,, This build is a few months old but my windows install is much more recent. All firmware, drivers you name it is up to speed 100% I guaruntee. My hardware is all working perfectly with the propable exception of the Matrox rig. It has to be it. Being that the 1st two people to reply in my own forum were able to immediately duplicate the error had me thinking other but as you should be able to see is that changed fast and if you read this thread from top to bottom you'll see that I have been providing all the answers people are asking.
Thanks again, I'll report back tonight. My current plan is to go through the painful process of getting just one monitor working without the Matrox unit, flushing my preferences and trying again. I think it will work fine but will report back either way.

CS5 - Mountain Lion Upgrade has ruined "save for web & devices" output

As title - I make a lot of web graphics, and immediately post-upgrade (from Snow Leopard - I jumped 2 OS versions) the output from Illustrator to PNG or JPG, regardless of settings, is awful.
I had to output a small icon at full size and do the job in Photoshop - which worked perfectly.
I've seen whispers on other forums of other users with the exact issue, but there's nothing like a resolution to it that I can see.
Any ideas clever folk?

Hi Mike,
Thanks for this - I didn't think your answer would help initially, but it did!
Somehow the reinstall of Mountain Lion, as far as I can tell, changed what I had always considered the "default" setting in the "image size" tab of "save for web" from "art optimized" to "none"
A quick tweak back (to either that option or the "type optimized") and all is well, we're back in the game.
Thanks so much!
Paul.

PS CS5 Save for Web and Devices reports "The operation could not be completed" ?

I teach in a lab of 27 computers, 110 students and part of the curriculum is teaching students to "Save for Web and Devices" this year for some strange reason none of my students can access "Save for Web and Devices" they get the error message "The operation could not be completed-A write permissions error has occured."
It has stumped our district top network support guru.
We are running PS CS5 12.0.4
He tried this posted fix but it did not work
http://involution.com/2010/06/13/adobe-photoshop-cs5-write-perimissions-error-on-snow-leop ard/
It worked once last Friday but today it failed, I'm getting very nervous about being able to prepare my students for the ACA exam without this function.
In a discussion forum they suggested "zipping and deleting" the save for web preferences, I tried that. Shut down Photoshop reopened it and that did not work.
I am at a loss. Seems like a bug.
Any ideas.
We are using iMacs running Mac OS X 10.5.8

The error message may not simply address the location to where the students will save a single file. The error likely applies to the temporary location where the various optimized versions might be automatically saved as you preview the image as JPG/PNG/GIF. I would wager that you would not see this error when you are logged into one of the students' computers as an admin.

PSE 8 Mac cannot save for web

I am unable to save a file for the web. I get the following error message.
COULD NOT COMPLETE THE EXPORT COMMAND BECAUSE OF A PROGRAM ERROR.
I am on an iMac running Snow Leopard.
TIA
kentsb909

First go to your username>library>preferences and delete:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 8 paths
Adobe Photoshop Elements 8 settings
and any Adobe Save for Web preferences you can find, then repair permissions and try again. If it still fails, uninstall (use the uninstaller in the PSE 8 folder in applications) and reinstall.

.gif preview slow in Save for Web

I am having an issue in Save for Web where the .gif animation preview works very slow and choppy. I am an advertising designer and many times I need to work on animated .gif banners. I am working with Photoshop CS6. When I play the animation in the frame timeline the animation speed works as intended, a little choppy but the timing isn't too bad. However when I go into the Save for Web screen and play the animation it always appears a lot slower and looks choppy. Anything se to 0.0 or No Delay runs as if its set to .1 seconds. Now if I export the file and open it in Chrome the animation speed seems to go back to normal. This wasn't always the case, I tested this 2 or 3 months ago and the animation speed in the export was also slow and choppy but it must have been fixed in one of the updates since then.
My issue is I don't want to have to preview everything in Chrome after I export it, and then possibly have to go back and tweak it then save again, preview again etc. I have never encountered this issue in previous versions on Photoshop or other machines. Ususally my experience has been the opposite, the frame timeline has always been slower, but previewing in Save fro Web has shown a pretty accurate preview.
I also have a HP laptop running Windows 7, photoshop CS6 and I don't encounter this issue at all. It seems that everyones default answer on all of the forums is "different browsers handle .gif animation speeds differently, etc.." but int he past I have saved a .gif on my mac and it was slow and choppy in the Chrome, then I saved the same file on my PC transfered it back to the mac and previewed in Chrome and the animation played quickly and smoothly.
I can't see it being a hardware issue because the machine I am using is farily new. iMac Late 2013/2013, 3.4 Ghz Intel Core i7, 16GB RAM, NVIDIA GeForce GTX 675MX 1024 MB, running OSX 10.8.4 Mountain Lion.
Could it possibly be a setting or preference that needs to be changed? As I stated above it seems that now when I export the animation works fine in the browser the preview is just slow, but I have read that many people are having this issue so hopedully someone will have a solution.

I don't use a Mac but the first the first thing I do when I have performance problems with Photoshop on my PC is to do some house cleaning. I reset my Photoshop Preference to a saved copy I made when Photoshop was working well. I Also clean my disk up clearing caches and temp files so the plenty of scratch space. I close all applications and look at the machine CPU utilization. Then try Photoshop to see if it is back to its normal performance.

Animated Gif - Save for web not showing full frame range

Hey,
I'm trying to export an animated gif with 52 frames - I'm using the timeline in CS6, it's exported correctly in the past but when I try and save for web only a seemingly arbitrary number of rames appear in the animation. With no clear route to rectify this, I've tried to affect the outcome by simply moving things around on the timeline.
I've had a variety of frame ranges (and frames) numbering between 2 and 6 frames, far off my 52 target. It's a simple image and equally simple transition to keep filesize down but I'm completely bamboozled by this. It looks like a bug but any advice I could get would be much appreciated.

If it worked in the past with CS6 try resetting your CS6 Photoshop Preferences. If you still have the problem after that. Up load the PSD file to a server and post a link to it.

GIF/Save for Web problem (PSE 7)

I've tried searching for an answer to this problem but nothing seems to address quite what's happening.
I recently had to replace my laptop, and switched from Windows XP to Windows 7. I transferred PSE 7 from the old system to the new system, and have had no trouble with it- until now. I have a 52-layer Photoshop-format image that I would like to save as an animated .gif, with each layer as a different frame. File >> Save As has the option to save Layers as Frames, but if I check it, then click "Save", nothing happens. Nothing at all. On my old system, I'd get a new dialogue with options like quality, duration per frame, loop, etc, but that's not happening anymore, and nothing saves (if I go to find the new .gif file, it's just not there). If I DON'T choose "Layers as Frames", the .gif dialogue comes up just fine, and it has no trouble saving as a static .gif. But it seems that it's just refusing to save it in animated format.
I'm having the same issue with "Save For Web". Neither the file menu option or the keystroke command will bring up the dialogue to let me save it that way. It thinks for maybe a second, but then doesn't do anything else, and doesn't save the image.
I've already tried resetting the layout, just in case the dialogue box was shifted somewhere I just wasn't seeing, and I tried resetting the Save For Web preferences, but neither of those things worked. Any explanation as to why an animated "Layers as Frames" .gif is the only format that isn't saving properly?
I've also tried opening old animated .gifs that I created with XP, and they will not re-save as animated .gifs either. I get the "Do you want to save the changes made" dialogue, but clicking "Yes" doesn't do anything and doesn't save the updates. I'm at a complete loss for why this function no longer works.

Glad you got it working.
It takes some getting use to the differences between xp and windows 7
in regards to permissions and all that stuff. Even when you install
programs on an administrative account, problems still persist sometimes.
What i do is always install programs by right clicking on the installer and
choosing Run as Administrator even when installing on an account with administrative
permissions. I seem to have less problems doing it that way. Anyway, just something to
keep in mind for the future.
MTSTUNER

Save for Web in Snow Leopard seems broken

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