Save for Web is not displaying white text, only showing the drop shadow of a vector.

I just updated Illustrator this morning and now having this issue. I have two logos on the artboard. Both are filled with white, both have the same small drop shadow. The both show up on the artboard, but when I try to save for web or export into a .jpeg the white doesn't fill in on one logo, but it does on the other.
Anyone have any ideas on a fix?

Do the white objects appear when in Overprint mode?

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Save for web preview not working in Photoshop CS4

Hello all.
I'm having a problem with Save for Web in Photoshop 11.0.2. Basically, whenever I move to save an image using "Save for Web & Devices," the preview window is stuck in GIF mode. I can move the Preset settings to any of the choices, and also change to any of the 5 image types underneath, but only a GIF setting at 100% dither/Selective palette/256 colors preview will show in the preview window.
I have trashed both the Adobe Save for Web 11.0 Prefs and the com.adobe.Photoshop.plist files, and have repaired permissions, but this doesn't resolve the problem.
Thanks in advance for any advice you can offer.
--jody radzik.

I fixed the problem by erasing "Save for Web" from within Photoshop rather than outside in the file tree.

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Hi everyone,
I'm having problems with the Matte settings in the Save for Web section to create a smooth transparent .gif image. None of the black matte is showing up in the zoomed preview (picture attached), nor is it saving when I render the file. The adjusted transparent image still appears with the white jagged halos on a black web page background, even though I set a black matte. Any clues as to what I'm doing wrong? Thanks for any help.

Sorry, I haven't used the matte feature of Save for Web, so I can't help you there. (I only save in PNG format.)
This is an interesting question, though, and I spent a few hours working on it -- I'm still assuming that you're starting with a logo supplied as a bitmap image (GIF or JPG) on a white background and want to clean it up so it works on a black background.
FWIW, here are my thoughts:
I found a logo on the Web to use for practice:
This is a tough example which has a lot of problems, as you can see from this enlargement:
The colours "bleed" when next to each other, the colour areas have darkened edges, the colours (and even the white background) are "splotchy" and not uniform, the edges are anti-aliased and have multiple colours in 'em, and so on.
The fact is that a supplied image like that is only suitable for use as a guide for completely re-creating the logo.
You have two choices for re-creating it:
Work on it as a bitmap image.
Work on it as a vector drawing.
Either way, you're going to do a lot of handwork. I haven't found a way to automatically correct the problems that I mentioned.
If you work on it as a bitmap in PSE, you'll wind up re-drawing by hand each pixel (or each edge of a colour selection, which amounts to about the same thing).
What I wound up doing is using a vector drawing program (CorelDraw, since I can't afford Illustrator) to recreate the logo. Even though I'm quite rusty, it didn't take too long to use the Bezier curve tool to create the coloured shapes. I simply used CDR's bitmap trace tool to vectorize the type. Once I had the vector drawing, everything is wonderful because vector shapes are resolution and size independent. It was a snap to export the drawing for the Web as a transparency-enabled PNG image without anti-aliasing, reducing it by 85%:
Hope these thoughts help....
Ken

Save For Web & Devices Not Responding

Hi there, I am quite new to Photoshop so please be gentle
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After opening an image and selecting Save for Web, the Save for Web dialog box fails to appear. I've seen similar reports for PS Elements 6 for Mac, but did not find the same files in those directories. Running iMac with OS 10.6.

There are many things that only work in an admin account, but if you're willing to take the trouble, you can change the permissions to allow them to work in a standard account. See:
http://forums.adobe.com/thread/362899
Note that it's pretty important to run Save for Web one time in the admin account after changing the permissions or it still won't work in the standard account.

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Error
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- I tried pulling the files off of the server and working from the desktop, no go
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It may be that the plug-in isn't reporting a problem with the path of the file, but some other path (e.g., to a temporary folder or scratch disk).
Double check (or have your system guru check) that the folder identified by the TEMP environment variable can be written/read by your account on the computer. Make the same check for the root folder(s) of the hard drive(s) identified as scratch drives in Edit - Preferences - Performance.
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Running Windows 7, 64 bit Pro with both 64bit and 32bit versions of Photoshop CS4 installed.
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Running a brand new (well about a month or so) Dell T3500 dual Xeon W3505, 12gb ram, Nvidia Quadro Fx 3800, Raptor HD etc built to run Win 7 Pro and CS4 Extended. I suspect the spec isn't to blame, checked all the hardware etc, no plugins that arent standard with a new install, so no obvious reason I can tell of as to why its not working. Not much else installed and started playing up before I installed other bits of software so doent make sense it might be other software cauing any problems.
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Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 11.0.1.0
Application Timestamp: 499bfd16
Fault Module Name: Save for Web.8BE
Fault Module Version: 11.0.0.12
Fault Module Timestamp: 48d3966d
Exception Code: c0000005
Exception Offset: 000000000007e1a0
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 9d66
Additional Information 2: 9d660f0d14b8fce02b9e5a9838f791c7
Additional Information 3: d5f3
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Thanks.

Been reading up on that c0000005 error and in all the Operating systems it is a access violation. There are a lot of hits about windows 7 and software not being allowed local access and be saved that way too. What I think is that windows 7 is not allowing it for some reason in 64 bit mode or some security setting in the local needs adjusting?
I found this interesting fact
I was reading where testors were monitoring how windows 7 firewall allows DRM to run in the firewall. All the software they tested asked first for firewall permission (my software on my system asked first so know it is true on my other system). However, according to the testers, with PS CS4 the DRM does not ask to run with firewall premission. Windows 7 just bypasses the asking part and PS CS4 DRM gets firewall access.
Edit by me:
Google the offset code and your the very first to report it.

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I noticed today that I can't save for web & devices any more. when I try it shuts down the program and gives me the following message to send a crash report:
Adobe has detected that the application Adobe Illustrator CS4 has unexpectedly quit.
this started as a Photoshop CS4 problem where I also can't save for web & devices any more. before people jump down my throat again for mentioning this Photoshop problem on the Illustrator forum - this is for context only. I have the same problem in both applications. I just include this information here in case it helps. the Photoshop message I get is:
The operation can not be completed.
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I have a PC and use Windows 7. All my Adobe products are up-to-date.
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thank you very much. at least it happened before. I was seriously doubting myself. tried trashing preference files multiple times, but that didn't help. will reinstall everything and see if that does the trick.
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Adobe Photoshop CS6 V13.00 64bit Extended
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The facebook error I get is:

No, I have not received any flags...
I am able to upload photo's I saved from CS5, just not from CS6... I was able to upload these photographs once I imported them into Aperature, and had Aperature process the images...
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unfortunately I have to use a windows based machine at work (cheapskates).
This gets a "stupid comment of the day" medal. Seriously. These days Macs are just as convoluted and effed up as Windows was a few years ago - nice as long as everything works, but god forbid you have a problem. So by all means, update your graphics driver and be glad that you actually have that choice rather than having to wait half a year for Apple to fix it...
Mylenium

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I am trying out PE 9. When I use Save for the Web the settings are always at JPEG/Low. I use JPEG/High, but I cannot get PE to save the settings for other files. I tried deleting all Adobe preferences files, including the one for Save for Web, but it had no effect. Any suggestions?

Thanks Garry. I tried both methods without success. It works only for the same file, but not new files. I had looked for solutions to this issue in this forum and tried them all. If this is indeed a bug, it's appeared in earlier versions of PE. What I want to do is be able to set the Save for the Web settings for each new file I open in PE, just like I can do under Preferences for other elements. Any other suggestions?

Save for Web does not remember quality settings

Hello,
I just about PSE8 today and Im on a mac with Leopard.
PSE does not remember the quality settings when "save for web".
The quality is 0 every time Im saving. Even if I change to 100 it does not remember it.
Can you help please? Im far from being an expert here.

function(){return A.apply(null,[this].concat($A(arguments)))}
However in my library-folder/preferences folder I found 5 folders or files which are connected to adobe.
"write and read" is activated on all and Im the main user on this mac.
There is even one file called "Adobe PSE für Web speichern 6.0 Vor" so pretty much like "save for web". On this one I can write and read as well.
On Windows, there is a preferences file that is stored in the proper location for such files:
C:\Users\Ellis\AppData\Roaming\Adobe\Save For Web PSE\4.0\Adobe Save For Web PSE 4.0 Prefs
PSE has no problem writing that file. This sounds similar to the file you found.
However, there is another file that Save For Web tries to write:
C:\Program Files\Adobe\Photoshop Elements 6.0\Settings\Recently Used Optimizations.irs
It is this file that is located improperly, in Program Files, which is supposed to be only for read-only executables (.exe), dynamic link libraries (.dll), and other read-only assets live. Programs normally don't have write permissions for these folders, so Save For Web fails to save its preferences. Perhaps there is something similar on the Mac. (I'm not an OS X expert, so I can't help with the Mac conventions of where things are kept.)

Elements 10 - "Save for Web" function not working.

No response when clicked. Menu closes. That's all. As far as I know, everything else is fine. Using Win7-Home Prem.

Ken --
First of all thank you for taking an interest in this problem.
Honestly, I'm not sure if it ever worked. I've used the function but I'm not sure if the last time I used it I was using Elements 8 or Elements 10. Sorry.
Yes, I have installed additional plug-ins and filters a few of which I found on the internet. Are there any that you know of that could cause Save for Web to stop? I'm guessing yes or you wouldn't have asked.
The file you asked about is there in the folder specified.
Chet (aka Clear Lake Sailor)

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What dimensions does the image have?
And what does
I was turning a mov. file into a gif.
mean exactly?

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Here are the directions for PSE 6 in general:
http://forums.adobe.com/thread/422596?tstart=30
and for save for web:
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/Library/Applications Support/Adobe/Photoshop Elements/File Agent/6.0/en_US.
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Save for Web is not displaying white text, only showing the drop shadow of a vector.

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