Save for Web keyboard key stroke not worky

Question

I'd swear I've asked or seen this discussed in these forums...but I can find no thread, even when I search for my own screen name. At any rate, I think it also happened to me back in version 6. I'm now in version 8 on a Mac.
The symptoms are the same as the last time this happened. The "shortcut" key strokes (on the Mac) are command + shift + option + S (probably use 'alt' instead of 'option and "control' instead of 'command' on Windows?). This will usually show a brief darkening of the File menu, but nothing else happens. Until...the same keys are pressed again! Of course, mousing to the menu item works fine, but I have managed to avoid carpal tunnel syndrome and still press all four keys with one hand! Sometimes I get my cat to help...
Since Adobe is gracious enough to provide about three dozen various pref files, it should be a breeze to start archiving them and deleting the originals. NOT! However, in my searching for the likely pref file, I have discovered that the "Adobe Save For Web 8.0 Prefs" file seems to be AWOL on my System! I have over a dozen backups of that file in Time Machine, despite the fact that they all show exactly the same Modified date, which would normally be the only reason TM would save another copy of the file. This may also indicate why the settings for the Save For Web dialog never remember the last used settings; the file thinks it is getting written to but never changes its Modified date even thought that 'state' is obviously recognized by the OS. But that's all beside the point and I digress...
SO...does anyone remember the 'trick' for getting PSE 6/8 to remember the Save For Web keystrokes the first time they are used, instead of waiting for 'verification?'
Thanks!

Answer 1

Barbara B. wrote:
Uh oh. You should have had an uninstaller in the PSE 8 folder in applications. I'm afraid you may have set yourself up for bigger problems by doing it this way. You may well find that you will eventually need to download and run the CS4 cleanscript to get straightened back out again.
You may be correct, but I've had no other problems after all the different un-install methods. The only pieces that are hard to find are those that Adobe chooses to hide deep in System areas. I suppose since they were one of the first Mac developers, they think they have special capabilities to put stuff any and every where they want. As well as special dispensation to do things anti-Mac ways. I can't claim to be a power-user, but I have never, ever felt the need to purchase/use any special "uninstaller" app. And I can't think of another app I've ever owned that even needed an "uninstaller" for it. That includes Canvas, php, Apache setups, etc. Frankly, and this is simply my opinion and obviously of little importance to absolutely no one else, the way Adobe does things seems to be extremely un-organized, not-well-thought-out and downright non-Mac. The only thing even marginally close to their confusing instal/uninstall process is Stanford's Folding@home set up. It sometimes requires a few Terminal commands...
I will perform a search for that CS4 "clearscript" thing, however. Thanks!
Even the response I got from my Support post assured me that...
reset/restore the Preferences, click Yes or OK . Now try to use the "Save for Web" keyboard command by pressing "Alt+Shift+Crtl+S". I am positive that after following the above steps your issue will be resolved .
OK, I get the rest/restore step. but what does the "alt+shift+Crtl+S" have to do with anything? It certainly is not the keyboard short cut for the Mac version of Elements. Perhaps the chap didn't notice the details in my message or the hardware/software information that came with my request for help. I find it strange that somehow the language differences cause the tech's positive belief that his steps would fix the issue that he also presents:
If the issue is still not resolved then please send us the below mentioned information so that we can provide you with the best possible resolution:-
1. Have you recently made any changes to your computer?
2. Are you logged in as administrator ?
3. Does the issue persist on another system or another user account ?
4.     Do you get any error message while pressing the combination of "Alt+Shift+Crtl+S" keys on the keyboard? if yes then send us the screen shot of the error message that you are getting
5.     Please provide the exact system Configuration with details along with the Versions.
Every single one of those questions was included with the initial message I sent.
I suspect that the problem is, indeed, in my System, somewhere. I installed Elements on my wife's MBP and it operated normally, even the command+option(alt)+shift+S command. So, when I get some time this week, I'll start up in Safe mode and see if that helps. If not, I'll start removing third-party Pref Panels and apps, a few at a time. If none of that helps, I may try retrieving files from Time Machine. As a last effort, I can always do an Archive and (re)Install of Snow Leopard. I'm just not sure it's worth all the effort to get one measly short cut... The only thing I know for sure is that I will not be seeking any more help from Adobe's "tech support." Why bother, they don't/can't even read the messages their own system sends!