Save For Web transparency problem: Overprint & CMYK documents

OK, I had a weird problem crop up today (as far as I can tell) completely out of the blue.
When I am working in overprint preview mode in a CMYK document, and I attempt to save an artboard as a PNG w/ transparency (via Save for Web), illustrator forces a white background throughout the image. It didn't do this until this morning. Yesterday, it was working perfectly normally. I put the computer to sleep at the end of the day, woke it up this morning, and for some reason this behavior has changed.
It does not do this if the document is in RGB mode, or I have the transparency grid shown, or not in overprint preview mode. (I work in this mode because for some reason having it in standard preview shows very strange artifacts when working with raster effects, which drives me crazy)
I'm on a Mid 2014 MBP Retina, 2.5 GHz Intel Core i7, 16GB 1600MHz DDR3 w/ NVIDIA GeForce GT 750M 2048MB, running illustrator CC 2014.1.1.
I have tried uninstalling, reinstalling, restarting the computer, resetting all settings, as well as changing document settings, and editing artboard settings. And yes, the transparency checkbox is checked in the Save For Web dialog.
Any ideas?

brnscreative,
Have you tried 4) and 6) on the list?
4) is more thorough than 3), and 6) is the full reinstallation.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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CS4 using Save for Web & Devices Problem

I choose Save for Web & Devices. Select .jpg as file type but on bottom left under preview it says GIF. And I cannot reduce the resolution quality using the slide bar. It always says GIF and file size stays the same. Can anyone tell me how to fix this? It's only been happening the last few days. Worked fine before. Oh and the file I am trying to save is 72dpi RGB less than 200px x 200px. So don't think it's a file settings issue.

Thanks for the response.
The background is transparent and will end up on a white background eventually.
I tried to make it clear in Dreamweaver by scaling it and it did seem to improve it somewhat. But it still doesn't look like the clear copy in Illustrator that I started with...
I also need to be able to embed this in a Word document to print for a hardcopy manual.
I had this same problem with Freehand a few years ago.

Save for web filename problems

I'm using a script to export layers to PNGs - but the filenames are getting screwed up.
Here's the export function:
function saveForWebPNG(name){
var docName = activeDocument.name;
docName = docName.slice(0,-4);
toWhere = new File(fullPath+"/"+docName+name+".png");
var opts = new ExportOptionsSaveForWeb();
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I end up with things like this:
_generic_filter_failed_disabl#0
when it should be:
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I have a feeling this might be to do with the settings trying to limit it to 32 characters (so they're unix compatible) - but if I change the settings in the Save for web dialog it makes no difference.
TIA,
James

> I have a feeling this might be to do with the settings trying to limit it to 32 characters
Yep. It's a hard limit on either the Mac or XP. You may be able to create
filenames with more than 32 characters, but only the first 32 are significant.
Back in the earlier MS-DOS days it was far worse.
>(so they're unix compatible)
Not a unix problem. You're filenames can be incredibly long on unix.
>- but if I change the settings in the Save for web dialog it makes no difference.
I really don't know what that setting controls. I thought it was more like the
character set or encoding of the filenames. Let me know if you figure it out.
-X
for photoshop scripting solutions of all sorts
contact: [email protected]

Save for Web & Devices problems

Hi. I have sliced all my pieces in PS. I then went to Save for Web and Devices. For some reason my slice tool cannot be grabbed (I click on it and it doesn't turn to slicer). Also, the color table is all gray. No colors. I am going nuts! I have tried everything to make them appear.
I am very new to PS. I am taking a DW class (didnt know I had to have extensive knowledge in PS first, so now learning both programs for school), and my project was due last night. I need to hand it in Thur night but I can't do the things I need to in order to get it ready for DW.
Please help somebody! Thank you so much!
Penne

There is no slice tool inside Save for Web and Devices dialog, you should slice the image first and then select File > Save for Web & Device
You can get help from this page:
http://help.adobe.com/en_US/Photoshop/11.0/WS9E2C7F1A-87C0-4dae-9C0C-0C2B3C566F84.html

I also have a color problem when Save For Web

Using Photoshop CS4 and I also have a problem when I use the "Save for Web & Devices" My colors also get bleached. I found a thread with the same problem but on Windows.
As I have a Macbook Pro I can not change my monitor settings. In the SFW I check "Convert to sRGB" but it make no difference. I also tried to convert in the menu before using SFW. So I need some help here.
Here is a screen shot on my screen: http://www.scancyp.com/dump.jpg

Magooi wrote:
Also I was wondering why?
You need to calibrate and profile your monitor regularly and often
First: Because monitors can and do drift. In CRTs all kinds of electronic components and the phosphors themselves age; in LEDs and LCDs the back-light illuminants do; etc.
Second: Monitor profile files can and occasionally do get corrupted.
I validate the calibration of my monitors practically on a daily basis.
If you don't have an accurately profiled monitor at all times, your work is wasted.
Magooi wrote:
But it's a whole science to calibrate the monitor without a hardware calibration kit. I had a look at SuperCal as you suggested, but I am afraid it's gona be too complicated for me as I think it's hard enough to calibrate with the Apple calibration tool.
Even the cheapest hardware calibrator puck will give you superior results than any eyeball calibrator. That said, SuperCal is a tad better than Apple's built-in eyeball calibrator, though nowhere as good as a hardware calibrators.
Personally, I detest laptop screens and categorically do not consider a MacBook Pro a suitable machine for serious color work. For this reason, I cannot in good conscience insist on your buying a hardware calibrator.
Laptop screens can be nearly impossible to calibrate accurately.
Magooi wrote:
I have made a new screen shot with my results so far. Upper left is Photoshop original. To the right the SFW and lower left the preview result. The SFW result still don't give me the colors I want, but as I said: closer then before.
Screen shots from an uncalibrated or inaccurately calibrated monitor are worthless, always. They do not help at all, especially when they are partial snippets that don't show the whole picture.
This time around they are even worse, as I cannot see whether you rectified your Preview setting in the Save For web dialog box to "Use Document Profile", as I told you earlier:
You have to start by changing that setting in the Save For Web dialog box to "Use Document Profile".
Is your original document in a device independent color space (i.e. was your working colorspace set to such a device-independent color space like Adobe RGB or sRGB when you created the original) and is it properly tagged (does it have such a device independent profile embedded)? If the answer to any of that is no, all your work is wasted.
If your working space is set to your Monitor Profile, then your work is a useless mess. If the original is in your Monitor Profile, it's no good either. Same goes for the Preview setting in the Save For Web dialog box, if it's set to Monitor Profile, it's useless.
If you view any untagged image (any image without a device-independent profile embedded) in any Apple application, be aware that any such Apple application, From the Finder, through Preview, Aperture and iPhoto to Safari, will throw your monitor profile at your image (assuming it's really in your Monitor Profile) and it will display your image in the wrong colors, as all Apple applications stupidly assume that all untagged images were created by some fool who didn't know better.
Magooi wrote:
But now my main questions is:
Why the Original in the Photoshop SFW don't look like the original? And then why the Optimized in the SFW also don't look like the the preview? (Specially look at he shadows of the palm tree that shows in the Optimized but not in the preview)
I have no idea what all your other color settings throughout the whole application and in the Save For Web box are, what else may be messed up on your machine, or how badly inaccurate your monitor profile is. Again, your screenshot is not helpful and never will be—unless you had an accurately profiled monitor, which you will never be sure you have on your laptop, ever.
Magooi wrote:
And again, should I invest in SuperCal? It seems also to be very old.
SuperCal is better than Apple's calibrator, regardless of whatever its age may be at this point. Last time I checked, SuperCal was free. If they want to charge for it now, don't buy it. It's not worth it for a laptop screen.
On a side note, if you think SuperCal is "too complicated" for you, I doubt you're ready for Photoshop anyway, even with a better machine. Sorry, no offense meant, but it wouldn't be fair to you if I didn't tell you exactly how I feel.

Save for web problem for transparent gaphics

hi!
savng any transparent graphic in " save for web&.." the transparancy of original file is shown much more opaque/darker and so it will save in png file.
iattached file where you can see red box with 40% opaciy , but when opened in save for web it looks more like 60% opacity.
i found solutions of some problems for color shifting in save for web , but none of them solves my problem.
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All is not as hopeless as it seems just a bit hidden in CS 3 and earlier in CS 4 the mystry was brought to the frnt though not really document as far as I know.
The problem is simple to correct and has a logical reason why it is manifesting itself this way.
In CS 3's Save for Device and Web there is a small triangle at the top left had corner on the image display window that offers you a choice between the default and the problem uncompressed color, Macintosh color, Windows color and Document Color Profile which is what you are looking for since that is what you expect to match.
There is also the option to convert to sRGB which what the web basically displays well. Which is located on the upper right corner of the dialog also a drop down.
I hope this helps you find your way it used to drive me a bit crazy myself till I took a really close look at the dialog.

Batch processing "save for web" color shift problem

In Illustrator CS3, when batch processing "save for web and devices," there is a dramatic color shift in resulting files.
Is there a workaround for this problem?
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Karen.

Make sure the color mode of your documents is RGB (not CMYK) and that your workspace is sRGB.

Save for Web problem

I am using 'fit artboard to selected items' feature and everything looks as it should be until I try to export them through Save for Web.
When I do that a one pxl feathered border appears on a file, like in example (border is on left and top of the image).
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I'm on MAC, using CS 5.1.

I am saving as .png 24 with transparency and not interlaced.
However, I tried other formats and I see the same problem in all of them.
When I look at the borders in Illustrator Workspace I don't see that feather, but I can clearly see it in preview for Save for Web.
And I also know that it's not the problem with my computer because all other colleagues (there's 8 of us) are having the same issue.
So, I made another example, using just the plain red square and, while in Artboard Tool, clicked on it and Workspace showed that it bounded to square perfectly, but it's not :/
Same transparent 1pxl column on the left and top of it.

Photoshop CS3 color management "Save for Web" problem

This problem is getting the best of me.......
After spending 3 full days researching this problem, I am no closer to finding an answer than when I started. I still cannot produce a usable image through the "Save for Web" feature of Photoshop CS3. I have read web page after web page of "Tips, Tricks and Recommendations" from dozens of experts, some from this forum, and still I have no solution... I am exhausted and frustrated to say the least. Here's the simple facts that I know at this point.
I have a web design project that was started in PS CS1. All artwork was created in photoshop and exported to JPG format by using "Save for Web". Every image displays correctly in these browsers (Safari, Camino, FireFox and even Internet Explorer on a PC).
I have recently upgraded to PS CS3 and now cannot get any newly JPG'd image to display correctly. My original settings in CS1 were of no concern to me at the time, because it always just worked, and so I do not know what they were. I have opened a few of my previous images in CS3 and found that sRGB-2.1 displays them more or less accurately. I am using sRGB 2.1 working space. Upon openning these previous image files, I get the "Missing Profile" message and of course I select "Leave as is. Do Not color manage". CS3 assumes sRGB-2.1 working space, opens the file, and all is well.
The problem is when I go to "Save for Web", the saturation goes up, and the colors change. The opposite of what most people are reporting. Here's another important point... new artwork created in CS3 does exactly the same thing, so it's not because of the older CS1 files.
I have tried every combination of "uncompensated color", "Convert to sRGB", "ICC Profile", etc. while saving. I have Converted to sRGB before saving, and my monitor is calibrated correctly.
I have tried setting the "Save for Web" page on 2-up and the "original" on the left is already color shifted before I even hit the "Save" button. Of course, the "Optimized" image on the right looks perfect because I am cheating by selecting the "Use Document Color Profile" item. Why do they even have this feature if doesn't work, or misleads you?
Does anyone have any ideas what could be happening here? Why is this all so screwed up?
CS1 worked fine out of the box.
Final note: I do have an image file I could send along that demonstrates how it is possible to display an image exactly the same in all 4 of the browsers I mentioned with no color differences. It is untagged RGB and somehow it just works.
I am very frustrated with all of this and any suggestions will be appreciated
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>> First of all... I'm using an Adobe RGB image master... I open it and get the Profile Mismatch Screen... I choose Use Enbedded profile... all looks well. Next I go to Proof Setup > Monitor RGB... again all looks well, no change that I can tell.
This has further confused the issue on several points, not the least of which version PS you are doing this with?
>> AdobeRGB> Convert to Profile > Working Space sRGB-2.1... all still looks well... but now, when I go to Proof Setup > Monitor RGB... I see the insane oversaturated look that is driving me nuts.
That is your strongest clue...it sounds like you have a bad system or bad monitor profile. To rule out the monitor profile: Set sRGB as your monitor profile in System Prefs> Displays> Color.
>> Adobe RGB image master... I open it and get the Profile Mismatch Screen... I choose Use Enbedded profile... all looks well. Next I go to Proof Setup > Monitor RGB... again all looks well
That doesn't make sense, stripping an embedded AdobeRGB profile should desaturate the color in Softproof MonitorRGB, especially the reds -- you have something wacky going on there.
At this point I think you need to review the links and get a grip about how color management and profiles work...
BTW, forget about setting ColorSync in PS COlor Settings, use Adobe ACE.
MO,
I think SFW is fixed under CS3 :) By default it Converts to sRGB and strips the profile.

Photoshop CS6. Save for Web Problem - Don't remember folder location

Hi!
Found one more problem with Save For Web in Photoshop CS6.
Example:
1. New Document
2. Choose - Save for web
3. In dialog window Photoshop CS6 offer to save in - os My Document Folder
4. Ok, every time I don't really need to save in os folders - I save files to my folders. So, change folder ...for example to disc D
5. Create another New document
6. Choose Save for web
7. And.... - Photoshop CS6 offer to save my file in os My Documents AGAIN !!!
So, in fact it's real uncomortable!!! ...if I save different files for web frequently ....I need every time change My Documents....it makes me nervous.......
Here - compare with CS3: CS3 remember "old" folder location even at another session (for example - after reload os)
Is there any fix this problem?
p.s. Testing on:
OS - windows 7 64 bit
cs6 - 64 bit extended
cs3 - 64 bit extended

Noel, Yes! In your example everything works like on your video. May be my explanation was not so clear, so...I'm trying to describe in more details.
I don't know how to make video & animated gif by capture the screen...so I'll try to explain by words
1. Start CS6
2. Make New Document
3. Save for Web (save parametres are: JPEG, HIGH etc....I think it doesn't matter)
4. CS6 offer "My Documents"
5. Change the way to "Disc D"
6. Save it by name for example "Untitled-1".... & close window "Save for web"
7. Choose "Save for Web" again
....So, at this step - CS6 remember my current location "Disc D" even I open other file & use command "Save for web"...it saves to Disc D. Everything is ok.
....continue:
8. Shut down the CS6
9. Run it again
10. Create new file or....even open saved file on disc D in previous session - "Untitled-1"
11. Save for Web
So, it's final: CS6 offer the "My documents" AGAIN
....continue:
12. Run CS6 - Make New File - Save for Web to disc D by name "Untitled-1"
13. Keep the photoshop session & create new document...let's call it "Untitled-2" - so, now I have 2 files opened in CS6: "Untitled-1" (it was saved on disc D before) & new "Untitled-2"
14. So if I'll try to save second file "Untitled-2" fo web CS6 offer the way "My documents" AGAIN!
p.s. Tryied to do the same on CS3 - Shut down CS3 2-3 times, opened different files, create new docs - there's no trouble. In global - CS3 remember last way (in my case it's "Disc D") & doesn't change it by itself. In fact working in CS3 I din't feel any problems with this command "Save for Web", that's the reason I didn't write any questions on forums etc..... But starting to try CS6 I really feel it makes the work to change every time the folder ways not so comfortable...so I wrote the question here
p.s. 2 In spite of I didn't work in CS4-CS5 cause it were not comfortable in my opinion....now I wanted to test "save for web" in CS5. Trouble is the same even during one session:
1. Run CS5
2. Create new document
3. Save for web - CS5 offer "My Dociment", change it to "disc D" - save - ok
4. Shut down, run CS5 again
5. Create New, or even Opened old saved file to disc D (for example from step 3) - CS5 offer the way "My documents" again
I hope this my explanation was more clear to understand

CS5 save for web color change problem

Hi Forum
I've just started using PS CS5 on a new iMac, and I'm having some problems with save for web colors. If I save an image (for example a shape with a solid color) then add it to a site I'm making then test in Safari, then take a screenshot with Grab, then open again in Photoshop, test the screenshot color with the eyedropper, the color value is slightly different to the original Photoshop file.
Previously in CS3, I had the color settings RGB workspace set to Monitor RGB display, and view > proof setup > Monitor RGB. Then when saving for web I made sure convert to sRGB was unchecked. This always worked and would give me the exact same colors in the browser as Photoshop.
I have tried the same settings now is CS5, plus a few other variations (like using view >proof setup > internet standard RGB) but it is just not working.
Does anyone know the correct setup to save for web in CS5 and get the same original colors?
I'm saving them as jpegs.
I hope someone can help with this. Thanks in advance

I'm really confused about this now. My display profile in OSX settings is set to iMac. I have some specific questions:
- What should my color settings be in Photoshop?
- What should the proof setup be set to?
- What color profile should my documents be set to?
- What are the correct options to select when I save to web?
I just want to able to save a jpeg image for web, and get the exact same colors as my original Photoshop file. Please help!

Save for web - animated gif problem PSE (Mac)

Trying to save an animated gif using Save for Web dialogue box...
works fine, except checkbox "Loop" and delay rate drop down box are highlighted (active) but can't be changed
anyone know reason / fix?

No fix, alas. This has been a problem in the mac version since PSE 6. If your gif is small, you can duplicate layers so that they appear to stay onscreen longer, but the best advice is to not use PSE/mac for this, unfortunately.

GIF/Save for Web problem (PSE 7)

I've tried searching for an answer to this problem but nothing seems to address quite what's happening.
I recently had to replace my laptop, and switched from Windows XP to Windows 7. I transferred PSE 7 from the old system to the new system, and have had no trouble with it- until now. I have a 52-layer Photoshop-format image that I would like to save as an animated .gif, with each layer as a different frame. File >> Save As has the option to save Layers as Frames, but if I check it, then click "Save", nothing happens. Nothing at all. On my old system, I'd get a new dialogue with options like quality, duration per frame, loop, etc, but that's not happening anymore, and nothing saves (if I go to find the new .gif file, it's just not there). If I DON'T choose "Layers as Frames", the .gif dialogue comes up just fine, and it has no trouble saving as a static .gif. But it seems that it's just refusing to save it in animated format.
I'm having the same issue with "Save For Web". Neither the file menu option or the keystroke command will bring up the dialogue to let me save it that way. It thinks for maybe a second, but then doesn't do anything else, and doesn't save the image.
I've already tried resetting the layout, just in case the dialogue box was shifted somewhere I just wasn't seeing, and I tried resetting the Save For Web preferences, but neither of those things worked. Any explanation as to why an animated "Layers as Frames" .gif is the only format that isn't saving properly?
I've also tried opening old animated .gifs that I created with XP, and they will not re-save as animated .gifs either. I get the "Do you want to save the changes made" dialogue, but clicking "Yes" doesn't do anything and doesn't save the updates. I'm at a complete loss for why this function no longer works.

Glad you got it working.
It takes some getting use to the differences between xp and windows 7
in regards to permissions and all that stuff. Even when you install
programs on an administrative account, problems still persist sometimes.
What i do is always install programs by right clicking on the installer and
choosing Run as Administrator even when installing on an account with administrative
permissions. I seem to have less problems doing it that way. Anyway, just something to
keep in mind for the future.
MTSTUNER

I am using photoshop cc 2014.2 And when I use save for Web it gives me a dialog box that says it is using Latin characters I've never seen this before. Does anyone have an answer for this problem or do I need to go back to the older version of Photoshop.

I'm using Photoshop cc 2014.21 I you save for Web and dialog box comes up that says that Photoshop is using Latin characters and that servers cannot recognize Latin characters in webpages and you may have trouble viewing these pages does anyone have an answer for this problem?

What Firefox version is currently installed on the computer?
You can find the full version of the current current Firefox release (37.0.2) in all languages and all operating systems here:
*https://www.mozilla.org/en-US/firefox/all/
If you have a very old Firefox version then you could consider to uninstall that version to clean up existing registry keys (especial the uninstall key).
Make sure NOT to remove "personal data" when you uninstall Firefox, because that will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Check the Firefox program folder and remove the Firefox program folder if there are still files left in it.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Adobe Photoshop Elements 2 and 'Save for Web' problem

Hi everyone,
I have used Photoshop Elements 2 for some time with absolutely no problems. However when I try to use the save for the web option I get an 'export could not be completed due to a program error' message.
Nothing relevant is mentioned on Adobe's support site. After having gone through the usual 9 troubleshooting procedure I suspect that there is a problem with the 'Save for Web EL' plugin located in the PE 2 plugins folder. Has anyone else experienced this? Is there a way I can somehow find a functional plugin?
Thank you for reading this post.
PowerBook G4 DVI 667 Mac OS 9.2.x

I don't use Photoshop elements myself, but from Photoshop CS it works fine. I use JPG compression and optimization. First of all - make sure the file format extensions are all available. Applications/adobe/photoshop elements/file formats AND ALSO Applications/adobe/photoshop elements/photoshop elements only/file formats (here I am assuming the paths are the same or similar to Photoshop). Also, check the extensions disabled folder (Control click on Photoshop and go to package contents). If it's none of these, I suggest you check the settings in Elements when trying to save and make sure you are not using an option that conflicts.
Also, check the Adobe forum. http://www.adobeforums.com
Check for software upgrades also.
You do have enough hard drive space and RAM I assume. If you are using PS Elements and virtual memory is on, you may not have enough phsyical space to save the file (but not likely)
P.S. I see (after i wrote) that you are running 9.2.2 - so the paths will not be the same as if it was on OS X - but they will be similar.

Save For Web transparency problem: Overprint & CMYK documents

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