Save Location - Premiere Crashes

Question

Hi all,
Having a few issues getting started with PE 10.  I am trying to get PE 10 installed and working in our classrooms.  I get to the part where you want to create a new project and select the save location.  As soon as a user clicks on the 'Browse' button, we get an error and the application closes down.
The event viewer throws this up...
  Faulting application name: Adobe Premiere Elements.exe, version: 10.0.0.0, time stamp: 0x4e5ffda9
Faulting module name: dvacore.dll, version: 8.0.0.0, time stamp: 0x4e5fdeb9
Exception code: 0xc0000005
Fault offset: 0x0000150e
Faulting process id: 0x16d8
Faulting application start time: 0x01cca93321108f16
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 10\dvacore.dll
Report Id: 6de4fbcc-1526-11e1-ab87-6cf049564e61
  Fault bucket 2625473921, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Elements.exe
P2: 10.0.0.0
P3: 4e5ffda9
P4: dvacore.dll
P5: 8.0.0.0
P6: 4e5fdeb9
P7: c0000005
P8: 0000150e
P9:
P10:
Attached files:
C:\Users\08user\AppData\Local\Temp\WER7D3A.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\08user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_f8c58a132f9fa86d2a542bbabca81f25c77973_09cd7ed0
Analysis symbol:
Rechecking for solution: 0
Report Id: 6de4fbcc-1526-11e1-ab87-6cf049564e61
Our home directories (My Documents) are network mapped drives.
I have tried the usual uninstall/reboot/install methods, each with the same problem.
Is there a config file/registry entry where I could set a default file save location?
Does anyone have any idea why it might be doing this?  Even better, someone with a fix would be great!
Many thanks,
Chris.

Answer 1

Has it to do with networked mapped drives?
Not in my case. But,
Time consuming googling and much trial and error and irritations offered a working solution in this case.I suppose this is included the price and goes with the delivery.
It was on some thread on PRE version 8 or something, where on the same problem someone suggested to create a new account and start PRE.
Remarkably, among dozens of other well-meant, but not working solutions, this one worked:
- Create a new account - any name (for safety's sake with administrative rights)
- Logg off and log on with the new account
- Start up PRE
- Choose New Project
This time default location was not grayed out: it showed: C:\Users\newaccountname\AppData\roaming....
Moreover: clicking the browse button to save the project on a different directory or partition did not result in te 'serious error' message, as did before.
So I saved the project in a new created directory on a different partition and changed the drive-preferences also to this directory. (hoping the problem was solved when I log in with my original account).
So:
- create an new directory for the PRE project somewhere else (not in 'users') 
- browse to save the new project in this directory
- change the preferences (edit>prefereneces>media+workdisk) so that all the locations refer to the directory of the newly created project (later to be changed if necessary)
- close PRE
But the next step to log off, log in on my first original account and start up PRE again resulted in the same error as before.
However, the saved project of my newly created account was still there in the directory I saved it in (extension: .prel).
So I tried to open PRE by clicking on this file with the extension .prel. PRE opened with no problem.
So:
- log off and log in with the original account
- search for the new project file (extension .prel) and open PRE by clicking on the new project file.
Then I saved the project again in the same directory, started up PRE and choosed New Project. This time the default location was not grayed out;
it showed the directory from where I started up PRE with the file .prel. The browse button (to safe to a different location) worked.
Then I erased the newly created account completely, logged off and in and started PRE from startmenu>programs. No problems.
Finally:
- save the the project again and close PRE
- erase the newly created account(with account managament + manually delete directory \users\newaccountname
- log off and log in on the original account
- open PRE from startmenu>programs
It is hardly to imagine, since this problem exists since PRE8 or earlier, this amateuristic way of installing PRE is part of the deal. Nor any solution has been suggested by Adobe since then, nor apparently taken into account in their new versions/updates.
Disappointing.