SaveAs Text not capturing entire document

I am receiving PDF files from a customer. I need to convert them to text files for import. The first ones I got from them worked fine and the latest only convert some of the pages to text. The PDF is of a purchase order. The part that always converts to text is the legal text in the last few pages. I have tried numerous ways of printing and exporting the information (creating new PDF from the PDF, save as Word file, VBA code, etc.) but have not had any luck.
I'm trying to see if I can get the creator of these PDF files (an outside client) to go back to the old way of creating them. The people using these files are doing this on a daily basis and are not experts, so I can't ask them to go through a big process to save these as text files. They'll just retype them, as they are doing now.
I examined the file properties and the only difference I could see was the ones that worked had the application listed as PScript5.dll Version 5.2.2, Tagged PDF = No, Fast Web View = Yes. The ones that didn't work had values of Microsoft® Word 2010, Tagged PDF = Yes, Fast Web View = No. The PDF Producer and Version were the same in all the files. I'm not sure what would use PScript5.dll but another difference I found was that the title of the one using PScript5.dll was a Word document but the one that used Word as the application had a blank title.
I'm not sure if that's the pertinent to the issue, but it's all I could find. I appreciate any wisdom you may be able to share.
Bob Ketcham
[signature deleted by host]

Yes I can select any text. The first object is a simple logo and everything after that is formatted text. It selects within the PDF files identically.

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