Saved fields empty when 3D window activates

I've created Text Fields and Check-boxes using LiveCycle Designer in my pdf template.
I create the 3D work in Reviewer, and use the template during Export to 3D.
Using 'Extend Features in Adobe Reader' the text entries, and filled in check-boxes can be saved with the pdf using Reader.
So far this is great!
The problem comes when the pdf is opened again and the 3D window is clicked to activate.
All the completed fields empty!
This is very bad!
Is there something I can do to stop the fields clearing on 3D activation?
thanks,
Ian

Would you mind to post your commenton the the approriated Adobe forum page ?
This one is dedicated to Acrobat 3D
The correct forum page for Designer is:
http://forums.adobe.com/community/livecycle/livecycle_es/livecycle_designer_es
Thanks in advance
William

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    I've created Text Fields and Check-boxes in a pdf template, using LiveCycle Designer.
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    Using 'Extend Features in Adobe Reader' the user can fill in the text fields, and click the check-boxes then save them with the pdf  - just using Reader.
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    I've did some tests and found that the filelds only clear if I include the Configs selection list box with the special name 'A3DR_Configs' in the template pdf. (A3DR_Configs lists the Configs stored in the 3D Reviewer file and the user can select the config from that list).
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    thanks,
    Ian

    Would you mind to post your commenton the the approriated Adobe forum page ?
    This one is dedicated to Acrobat 3D
    The correct forum page for Designer is:
    http://forums.adobe.com/community/livecycle/livecycle_es/livecycle_designer_es
    Thanks in advance
    William

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