Saved PDF not compatible with PDFTK 1.12

We're using Adobe LiveCycle Designer ES 8.2.
If we create a PDF-Formular it is not working with the PDFTK version 1.12.
Unfortunately it is not possible to upgrade the PDFTK version on the server nor to downgrade the Adobe LiveCycle Designer.
Is there an option or work around to increase the compatibility?
Thanks

I'm not overly familiar with PDFTK, but I believe the problem is that the PDFs created from LiveCycle Designer are XFA based PDFs (the PDF is generated based on an XML template that Designer creates). Unfortunately it appears that PDFTK doesn't support XFA based PDFs (I'm a bit surprised by this as XFA has been around for more than five years).

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Long Term Signature & Advanced functionality of Reader (measurement) not compatible with the PDF/A

Dovrei pubblicare sul web e distribuire più di 800 file PDF di grafica vettoriale quasi tutti ottenuti da ArcView e Adobe Acrobat XI. (Windows XP S.P.3)
Tutti i PDF sono stati verificati con la "Verifica preliminare" di Acrobat XI risultando conformi allo standard PDF/A.
I file sono poi stati firmati con PDF Signer (utilissimo per la firma massiva dei PDF)
Riverificati con la "Verifica preliminare" di Acrobat XI sono risultati ancora conformi allo standard PDF/A.
I file sono quindi stati salvati abilitando le funzionalità avanzate di Adobe Reader (creazione commenti e misurazione) e incorporando le informazioni di verifica per la convalida a lungo termine della firma.
La "Verifica preliminare" di Acrobat XI ora indica che i PDF non sono più compatibili con lo standard PDF/A-1b (2005)
Problema di sintassi: Oggetto indiretto con numero di oggetto non preceduto da un indicatore EOL
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Long-Term validation feature in PDF is not compatible with PDF/A as you have already found out. In Acrobat XI LTV info is automatically added to the signed PDF when a PDF is saved again (after signing). You need to turn this feature off (it is ON by default). Go to Edit->Preferences->Signatures->Verification->More and change the radio button for "Automatically add verification information for signed PDFs" to "Never".

I installed a new printer and now Photoshop Elements tells me I can't print. The error message is "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You will need to che

I installed a new printer and now Photoshop Elements tells me I can't print. The error message is "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You will need to check your printer settings before printing." I have uninstalled and re-installed Photoshop Elements, checked my printer settings and still I can't print a photo.

Hi ,
Please update to PSE 13.1
13.1 has solved this problem.
Refer to this link.
Photoshop Elements Help | Printer errors with Photoshop Elements 13

The saved printer information is not compatible with this version of Photoshop

Hello,
I hope somebody can help us. I am a IT Technician in a school, we have approx 500 Windows 7 64bit machines with about 600/700 users - 200 machines have the CS5.5 Master Collection installed on them. We have an intermittent issue with printing from Photoshop (both the 32bit and 64bit versions). Our printers are mostly HP LaserJet printers (all modern), but we have an Epson B-510DN Inkjet and some Xerox copiers too. The drivers are all installed on a central print server running Server 2008 R2 and shared via Group Policy to client machines.
In rooms where Photoshop is installed, intermittently when a student goes to print we will recieve the following error:
The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing.
Photoshop will then grey out the 'Print' button and won't let the user print again. The odd thing is that we can still print from other software such as Microsoft Word or even non Microsoft software - even Illustrator will print. It just seems to be Photoshop thats has any issues.
This happens when printing to any printer on site, 90% of which are HP's. As a general rule we configure all of our HP printers with HP's PCL6 Universal Print Driver as it makes management of various printer models easy, and we haven't found it to limit us atall yet. We are aware the Adobe software is 'preferential' to Postscript drivers but our printers arn't, being HP's PCL is their native language. We have tried changing a printer to the Postscript UPD driver to test it but it made no improvement. We have also seen the issue quite indepth with our Epson B-510DN which is configured with Epson's latest model specific driver as our photography department use it. Since we are seeing it with different printers I don't believe the printer drivers are to blame - unless somebody want's to prove me wrong.
Like I say the problem is intermittent, and we are having trouble tracing it down to a user, computer or a software problem as it is so intermittent. Has anybody else seen this and managed to overcome it? Since it's only happening in Photoshop is it a bug that Adobe have recognosed and fixed in CS6? The only workaround we have found for it is to go into printers, chnage the defualt printer from one to another and back again - this seems to shut Photoshop up.
Thanks, Dave.

Chris,
Apologies for my slow reply - we have been busy here the past few weeks.
We are using a standard Microsoft provided JPG image (Tulips.jpg) so we have ruled out it being an issue with the image; perhaps if we were using a PSD, maybe so.
We have now found out what the issue is, and what the workaround for this bug is. All of our printers across our site are named in a specific format, usually [Location name] [Room number] [Mono or Colour] resulting in printer names such as Photography A11 Colour, Art A2B Colour and Design Technology A14 Colour. All of these names contain numbers. We have tried reimaging machines, reinstalling Photoshop, upgrading to CS6, deleting and reconfiguring printers with the same name. Finally the only solution that worked was to take the numbers out of the name, either by renaming or deleting and reconfiguring the printers. The Photography printer is an Epson B-510DN using a model specific driver and the other two use the HP PCL6 UPD driver, so I don't believe the drivers are to blame and since renaming the printers work I don't believe it's a configuration issue either. Remember that these printers are shared from a print server and deployed via Group Policy (using the Print Management method).
I hope this provides you Chris, and others searching Google, a useful explanation of the problem and what the fix is. As much as Adobe won't admit it's a problem/bug, I and many others across the internet believe that it is and that it should be fixed in future versions of Photoshop.
Thanks, Dave.

I have PSE13 on my system. It was functioning properly and now I get these messages when I go to print: "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You need to c

I have PSE13 on my system, Windows 8.1, 64-bit. It was functioning properly after installation and now I get these messages when I go to print: "The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You need to check your printer settings before printing." and then this statement: "Default printer could not be opened." I have reloaded drivers for both printers and made any upgrades possible. It was working fine before and now all of a sudden, nothing. Would prefer to have old PSE v.12 back, it worked with no problems.

See this thread
My Photoshop Elements 13 doesn't recognize my Canon PRO-10 printer. I've tried EVERYTHING. Reinstalled all my software, didn't fix anything. Can anyone help?

Photoshop CS5. Saved printer information is not compatible with this version of Photoshop

I am hoping someone has experienced this problem. I am working at a clients
office which has a large Konica Printer. When I first started using Photoshop at this office I
could print directly from PS to thier printers. Then a printer driver change or something I cannot pinpoint changed and I began getting the Error Message: The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing. I click OK and the second Error Message appears: There was an error opening your printer. Printing functions will not be available until you have selected a priner and reopened any documents. The radio button has the single response word "Cancel". After clicking that button the printing is grayed out and until I go into Color Settings and change the setting drop down box to something else, close PS and reopen the, or any file and the same thing occurs. Ihad the IT department down here and after an hour he clicked on settings and tinkered around until all of a sudden the printing was enabled. It worked until the printer driver was updated. Once again the IT guy was down here and didn't remember what he did, tinkered around and after changing the color settings to: Monitor Color, it printed. Here we go again, printer settings were randomly changed so we reinstalled the printer driver and again PS is not printing.
Is there anyone who has experienced this issue who can help me make sense of this insanity. Is there a sequence of setting changes, opening of the program and file that is allowing the color management to stop interferring with my printing other than Gremlins in this machine? I have not found anything Googling on this issue. Please help me . . . Annette

I don't think I have an answer for you about exactly what went wrong, but one thing that can help with understanding the messages (and maybe can help you and your IT people figure it out) is this:
Photoshop saves the information about the last printer the document was printed to as metadata in the document file. So if you make a print then save the PSD, the printer info is in the PSD.
If recently you opened an image that had previously been printed at another place (and which didn't have an exact match to the printer available in your current location), then you can start to imagine these error messages making a bit more sense. Things like "The saved printer information" begin to have meaning.
Hope this helps.
-Noel

I cant print and get this message, "adobe elements, "the saved printer information is not compatible with this version of photoshop elements, or the saved printer is no longer available. you will need to check with your printer settings before printing."

I keep getting this message when trying to print in adobe elements, I am using a new Epson WF-3640 printer
"the saved printer information is not compatible with this version of photoshop elements, or the saved printer is no longer available. you will need to check with your printer settings before printing.

Hi,
If you are working in PSE13, please update it to latest PSE13.1 update available and see if it helps.
To apply update, you can go to Help > Updates and there you can see PSE13.1 update.
Thanks,
Anwesha

Saved printer information is not compatible with Photoshop Elements 11

Hello - After successfully using PSE11 to print photos on my Epson Artisan 810 printer, the printer died and was replaced with an Epson Artisan 837 printer. The new printer works on ALL of my other applications EXCEPT I receive the following error message after hitting 'print' on Photoshop Elements 11.
MESSAGE:
The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You will need to check your printer settings before printing.
You can see from the screen print attached that the Epson Artisan 837 is a validly installed printer. All advanced settings were available for selection/modification, and all printer drivers are up to date. Also, uninstalled and reinstalled the printer without resolution of the problem.
Can anyone please point me in the right direction to resolve this issue?
Thanks so much, Debbie
Running:
Windows XP sp3 (up to date)

You did indeed lead down the correct path with only a little modification required in the naming (see below). Thank you so very much!!
Here's what I had to do to get this to work:
1 - I first tried to rename this printer to a generic 'DSLW Printer'. This renaming worked for ALL OTHER applications except Photoshop Elements 11 even after rebooting my PC. Received the identical error message listed in the original message.
2 - I then renamed the printer as 'EPSON Artisan 810 Series'. This was of course a lie but matched the printer as named by the 2010 original Artisan 810 installation. VOILA! This does work for Photoshop Elements 11 (jpg and psd files tested) and the other applications that I've tested. Hopefully all other testing will provide equally successful results.
So problem seems to be resolved BUT is this a question/problem that I should pursue with either Adobe or Epson? I do know that the 810 and 837 only differ in the ability to print from a wider variety of wireless devices (e.g. cell phones & tablets), otherwise the functionality is virtually identical. Did Epson drop the ball or did Adobe? Or maybe it's simply that I'm a die hard XP sp3 (32 bit) user until forced out by Microsoft.
Thanks again!!
Debbie

I created an image in Photoshop and saved it as the PSD file. Now when I try and open it it says it is not compatible with my version. How could this be when I created it in this version?

I created an image in Photoshop and saved it as the PSD file. Now when I try and open it it says it is not compatible with my version. How could this be when I created it in this version?

That depends on why it won't open. Most of the time it means the file is corrupted and unlikely to be recovered. If you saved it right after adding or copying a LOT of layers - then it might just be the layer limit and we can attempt to recover it.

Pdf/x-4 2010 pdf preset made via Indesign not compatible with Illustrator?

Hello all
I am working with a digital printing company and want to create a pdf preset that they can distribute to their customers to help make sure pdfs are properly made for their workflow. We've tested pdf/x-4 on their equipment and want to make that standard the base for their preset.
I made a preset in IndesignCC which shows up and is accessible in InDesignCC and PhotoshopCC, but is not accessible in IllustratorCC. It does not show up in the presets list in the "save as... pdf" dialogue. It does show up in the Edit>Adobe PDF Presets function though.
When I attempt to load the .joboptions file into Illustrator via that Adobe PDF Presets function I get the error "The preset is not recognized as a valid .joboptions file."
I noticed that IllustratorCC is using the pdf/x-4 (2008) standard, while InDesignCC is using the pdf/x-4 (2010).
Is IllustratorCC not yet compatible with the 2010 standard? If not, this is a serious wrench in the pdf preset workflow that allows the applications to share .joboptions files amongt themselves.
Any thoughts or help solving the problem of sharing that InDesign Generated preset with Illustrator would be much appreciated.
Michael Riordan
Owner/Adobe Certified Instructor
Digital DesignLab
http://www.learnadobesoftware.com

Hi jdanek, thanks for replying. PDF/x-4 supports transparency natively, supports multiple color spaces (this allows the vendor's rips to handle color conversion), and is an excellent option for their PDF print engine workflow. They want a custom variety that sets the resolution, bleed, etc. to give to their customers.
I did resolve the issue by making a new preset in Illustrator. That one is also available in InDesign and Photoshop but still, I'm curious as to why the InDesign-made preset is not compatible with Illustrator.
Michael Riordan
Owner/Adobe Certified Instructor
Digital DesignLab
http://www.learnadobesoftware.com

I made a project on my PC computer, saving it as a tif. I then took it to the Art Institute, editing it on their Apple I wish to tweak it at home but now Ps claims that it is not compatible with this cc version of Ps, where it was originally created! HEL

I made a project on my PC computer, saving it as a tif. I then took it to the Art Institute, editing it on their Apple I wish to tweak it at home but now Ps claims that it is not compatible with this cc version of Ps, where it was originally created! HELP!!!

The files are the same, regardless of OS version.
Most likely your file was corrupted when you transferred it.

Exporting comments from PDF-Adobe Acrobat 9 not compatible with MS Word. Any solution?

Hi guys
Has anybody solved this problem? Adobe Acrobat 9 is not compatible with Word 2010. Is there any alternate solution to export the comments?
thanks
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For MS Office 2010 applications have Acrobat X on board.
A useful reference: http://kb2.adobe.com/cps/333/333504.html
Be well...

Computer crashed. But i saved my PSD every like 30 seconds.. Now i open my file it says "Unable to complete request because the file is not compatible with this version of Photoshop"

So my friend posted a funny pic in her christmas outfit and I thought it would be fun to turn it into a fake Christmas Movie poster..
Anyways.. My computer crashed.. "It does that sometimes" I re-opened my PSD and it says "Unable to complete request because the file is not compatible with this version of Photoshop"
Anyway to recover ANY of the file?
Here is the file im having trouble with. You can download it here if you are interested in taking a look: http://portalpacific.net/movieposter.psd
Thanks for any help! Happy New years designers!

PortalPacific wrote:
…Here is the file im having trouble with. You can download it here if you are interested in taking a look: …http://portalpacific.net/movieposter.psd
I downloaded it and looked at it. Even Graphic Converter can't recover any pixels or meaningful data, just some general information:
In my experience, if GraphicConverter can't open it, nothing will.
Your file is toast Sorry.

Adobe Acrobat 5 not compatible with Windows 8

When I try to open up files saved in Adobe Acrobat 5 my new computer with Windows 8 gives me a message that they are not compatible with Windows 8. What do I need to do to be able to open these files on my new computerwth Windows 8?

Did you install reader or such on Win8? AA5 is not even compatible with Win7, though it can be made to work with work arounds for the 32-bit version. I suspect you also have a 64-bit system, which I think is totally incompatibile with AA5. Download the Reader XI and try to open the PDFs with that. I suspect they will open fine.
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PDF Documents compatible with Acrobat Reader 5.0

Which version (Standard, Pro or Ext Pro) of Adobe Acrobat 9.0 family should I buy to create PDF documents compatible with Acrobat Reader 5.0 ????
Is it possible to create PDF files from HTML and navigate through the links ????
Thank you.

Thank you for your answer.
Related to my first question (compatibility with Acrobat Reader 5.0), how should I save the PDF created ???? Saving the PDF in Acrobat Pro 9.0 with standard save option makes the document not readable by Acrobat Reader 5.0.
Should I save the document as PDF/A, PDF/X or any other subset ????? If so, I'm not sure if they are included in the Standard.
Thank you in advance.

Saved PDF not compatible with PDFTK 1.12

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