Saved scans are all black

Hi, I need a troubleshooting solution for the scanning on my Photosmart C8180. When I scan documents, they appear perfect on the screen. Once saved (.pdf and .jpg), the scans come out black with white stripes. I use OS X 10.9.5 and HP Scan 2.4.1 (10). Thank you.

Hi , I read your post and see that when you open up the saved scans, they are black. I would really like to be able to help you resolve this issue today.
Please try the steps in this document to see if it will help resolve this issue. Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9 Mavericks. Since the drivers are installed by the Apple Updates and if you have any old printer software still installed, remove it by doing the following steps: From the computer desktop, double-click the Macintosh HD, and then click Applications.Click the Hewlett-Packard folder.Double-click the HP Uninstaller, and then click Continue.Select the printer to uninstall, and then click Uninstall.When prompted, type the Administrator name and Password, and then click OK.From the Macintosh HD menu, click Users.Click the correct user name.Click Library.Click Preferences.Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."Close out of Preferences.Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.You might have to go back into Printers and Scanners and readd the printer back in again. If you appreciate my efforts, please click the 'Thumbs up' button below.If there is anything else I can help you with, just let me know. Thank You.

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