Saving a Photoshop CC project from a Mac (in .PSD format) to a thumb drive and trying to transfer it to a Dell laptop with Photoshop CS6. Will not open...Error message: could not complete your request because it is not a valid photoshop document.
Saving a Photoshop CC project from a Mac (in .PSD format) to a thumb drive and trying to transfer it to a Dell laptop with Photoshop CS6. Will not open...Error message: could not complete your request because it is not a valid photoshop document.
The file was corrupted somewhere along the way (assuming it was still readable on the Macintosh).
The platforms don't matter, but you still need file transfer that doesn't corrupt files...
Similar Messages
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Error Message - Couldn't complete your request because there is not enough memory
I'm using Adobe CS5 Extended on a PC running under Windows Vista Home Premium with 4GB RAM. When I complete editing a RAW file in ACR and choose to Open Image into Photoshop, I often receive an error message "Could not complete your request because there is not enough memory (RAM)". However, Task Manager shows that about 2.5 GB of RAM is in use, the rest is free. Any ideas?
First, an apology - to John as his original post appears to have got somewhat hijacked.
Noel Carboni wrote:
Did you even TRY the advice given? You have to make the change in the Preferences - Performance panel, then close and restart Photoshop to test it.
YES I did actually - made absolutely no difference whatsoever.
Noel Carboni wrote:
You ARE aware you're talking to just other users here, right? We're just regular folks who have LONG SINCE figured out that we need bigger machines to work on large Photoshop images.
I don't actually class 22MB as a large Photoshop image - you might, I don't. If it had multiple layers, or I was doing massive amounts of processing, fair enough, but just opening the file from ACR?
As for upgrading the machine to open the files, this is Adobe's official requirement for CS5.1:
Windows®
2GHz or faster processor*
Microsoft® Windows® XP with Service Pack 3, Windows® Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 2, Windows® Vista® 64-bit or Windows® 7
1GB of RAM or more recommended
1GB of available hard-disk space for installation; additional free space required during installation (Photoshop CS5.1 cannot be installed on flash-based storage devices.)
1,024x768 display (1,280x800 recommended) with qualified hardware-accelerated OpenGL® graphics card, 16-bit color and 256MB VRAM
The machine way excedes the requirements, so, I stand by what I said before.
Thanks for your help though, much appreciated. -
Help
What request did you make?
Seriously, what did you try to do that yielded that message? Also, please give some details about your system besides how much RAM it has. For starters, what OS and version of Photoshop?
-Noel -
On a Mac, in Adobe Photoshop CC 2014, when adding audio to an edit, i get the message "Could not complete your request, because Dynamiclink is not available".
When performing the exact same operation in Adobe Photoshop CC, i can add audio in the same way, no error message. Any ideas to solve this, anyone? Would be greatly appreciated.I tried to update and it keeps telling me to get the Application Manager. And this is what happens
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
#Restart the computer and try the installation again.
#If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key. -
I was working on a project and I closed it after saving and closed photoshop. Then later when I came to make another adjustment to my PSD I opened the file and it said "Could not complete your request because it is not a valid Photoshop document." How can I fix this? I didn't shut off my mac while saving it. Someone please help
Okay, I just talked to the person that originated the document.
When this usually happens to me, it's because I've done something stupid like saved a .jpeg as a .psd. So that's what I tried. I tried a few other extensions as well, so I thought that it was not an extension problem. Well, the originator told me it had originally been a TIFF, which was the ONE FILE EXTENSION I DIDN'T TRY. :\
Anyway, that fixed it. Usually this error indicates either a corrupt file or the wrong extension, just in case anyone ever digs this convo up later. -
"Could not complete your request because it is not a valid Photoshop document." Error
Hey,
I've been getting the "Could not complete your request because it is not a valid Photoshop document." error in one of my PSDs.
Here are just some notes:
The original file type is .psd, not a tiff whatsoever, and the file extension is purely myfilename.psd, not other random weird name
PSD file (in case you need it): https://www.mediafire.com/?1xkz2aki87p3kqc
I did not update my Photoshop or anything
It'd be great if solutions were suggested, I need this PSD file recovered desperately for a project.
ThanksVery well. Try this with your Mac:
Open "new.psd" in Preview
File > Save
new.psd becomes new.png If the extension was correct, Preview would not have changed it.
it now opens in Photoshop You can download it here. ("Save image As...)
Simply put, you had the wrong extension. -
Could not complete your request because it is not a valid photoshop document why this error coming p
could not complete your request because it is not a valid photoshop document why this error coming photoshop cs5
Thanks for clarifying.
My bad. I thought you had an even older Mac Pro1,1 like mine, which will not run Mountain Lion. I should have payed closer attention to your RAM specs. -
How do I fix this error? "Could not complete your request because DynamicLink is not available?
I am trying to open a video to edit in CS6 and I get this error: Could not complete your request because DynamicLink is not available
I read on one of these formus that I should uninstall and reinstall the program.
I tried to uninstall the program and it told me to use the Adobe Application Manager.
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
#Restart the computer and try the installation again.
#If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key.
I just want to be able to edit video using my CS6!!! Please help!
My system info:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1729 MHz
Built-in memory: 4027 MB
Free memory: 1810 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GT 330M/PCI/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: NVIDIA GeForce GT 330M
OpenCL Unavailable
Driver Version: 8.16.11.8988
Driver Date: 20100505000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 330M
Video Card Memory: 1024 MB
Video Rect Texture Size: 8192
Serial number: 91190138603683837940
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\Users\Ainge\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 452.7G, 265.3G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEI tried to update and it keeps telling me to get the Application Manager. And this is what happens
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
#Restart the computer and try the installation again.
#If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key. -
Trying to import video"Could not complete your request because it is not the right kind of document"
When I try to import a video into Photoshop CS6 I get the error: "Could not complete your request because it is not the right kind of document".
I have tried multiple formats with no luck.
I was able to improt it into Photoshop CS5 by dragging and dropping.
Im using Photoshop CS 6 64bit, have tried 32bit with no luck
If I try to drag and drop it, I get this error: could not place the document. Because no parser or file format can open the file.
I have tried opening a .mov, and a .avi file. I thought it might be a codec thing but why can cs5 open it but not cs6?
I noticed other posts with the same issue but they did not get resolved. Any help would be great.
Thanks,
JoshVurgano, Powelly 100, and izzysanime,
Has the issue been resloved?
If so, how was it resolved?
I see Yesughei and Powelly are on Win7.
Izzysanime, which Win OS are you using?
Vurgano, what platform/OS are you using?
We are still investigating this issue and would appreciate your assistance.
To rule out problems with the files you have, could you please verify the Photoshop CS5 sample file "CheeziPuffs.mov" will also not work? (program files\adobe\Adobe Photoshop CS5\samples)
Also would you please verify the following:
Virus/security/parental control software hasn't trapped parts of Photoshop, Bridge, Premiere, Lightroom, or any Adobe app using DynamicLinkMediaServer. (Make sure the Adobe apps are added as exceptions if needed.)
Ensure you have the latest version of QuickTime
Close all Adobe applications - wait more than 30 seconds, then launch Photoshop and try to open the file.
- If unsuccessful, view Task Manager/Processes to verify necessary processes started up when importing video (dynamiclinkmanager.exe, dynamiclinkmediaserver.exe and Adobe QT32 Server.exe)
- If unsuccessful, please capture the full error message text.
4. Close all Adobe apps, wait 30 seconds - launch Bridge and try to open the file.
If everyone is on Win 7, it makes me wonder about permissions...
Thanks,
Meredith -
NEF "Could not complete your request because it is the wrong kind of document"
I have just installed Lightroom 12.1 with all current updates on W7 64bit and now cannot open the Nikon D5200 raw (NEF) files. I get the message: "Could not complete your request because it is the wrong kind of document" although they open successfully in Camera RAW on Vista 64bit PC with the same version of Elements. In order to work with them, I have had to convert to DNG and open in Photoshop CS5, which doesn't support D5200 RAW (NEF version).
This is causing me a serious problem because I need to migrate all of my work to the new W7 system.That was the exact wording of the message, and I tried many times with many NEF files; but I just went back to the PC after entering the Forum question and everything works fine. The NEF files open from both my D5000 and the D5200. The pc wasn’t re-booted in the mean time, so I really don’t understand why it works now and didn’t 15 min’s ago!
I’m sorry to have disturbed you – maybe I should just have gone to lunch and tried again later. – I am a computer specialist/consultant, by the way, so I do know what I’m talking about.
Regards
Roy
Roy Gardner
Phone: +44 (0) 12 5279 3903
Mobile: +44 (0) 79 7314 8985 -
Could not complete your request because DynamicLink is not available
I am trying to open a video to edit in CS6 and I get this error: Could not complete your request because DynamicLink is not available
I read on one of these formus that I should uninstall and reinstall the program.
I tried to uninstall the program and it told me to use the Adobe Application Manager.
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. " Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
Restart the computer and try the installation again.
If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key.
I just want to be able to edit video using my CS6!!! Please help!
My system info:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1729 MHz
Built-in memory: 4027 MB
Free memory: 1810 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GT 330M/PCI/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: NVIDIA GeForce GT 330M
OpenCL Unavailable
Driver Version: 8.16.11.8988
Driver Date: 20100505000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 330M
Video Card Memory: 1024 MB
Video Rect Texture Size: 8192
Serial number: 91190138603683837940
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\Users\Ainge\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 452.7G, 265.3G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEThis forum is for suite specific questions only. Yours appears to be application specific and if I was sure which one I would move this there.
There are several video apps so please post this in the appropriate one where the experts are far more likely to see it.
Bob -
Could not complete your request because it is not the right kind of document.
This problem has been re-occuring for a day now, and I honestly have no clue why, I followed the directions. I updated my camera raw plugin, and photoshop to the lastest version. I am trying to open an avi file but it won't open it. About 4 seconds long. Usually I could but yesterday when I tried opening it, it says "Could not complete your request because it is not the right kind of document." Any suggestions because I'm trying to make gifs but I can't because photoshop won't let me open the avi. file.
Thanks, but I have a 64-bit pc, I do have photoshop cs5 64 and 32 bit but it's only avaiblable for 32 bit, i'll use it for now but if anyone has a solution for 64 bit photoshop it'd be great.
-
Could not complete your request because it is not a valid photoshop document. Tried renaming the file extensions and still no luck.
Nobody can tell you anything without proper system info or other technical details.
Mylenium -
Problems installing plug-ins to Photoshop CS5 Extended on a new Win7 64-bit laptop. (Same CS5 and plug-ins installed OK several years ago on a Vista laptop. Now I'm just trying to migrate everything over to the new laptop.) Even some Adobe updates won't install. Instead, a message box pops up on the CS5 screen saying "could not complete your request because it is not the right kind of document." Any solution?
CS5's automatic update mechanism is broken, perhaps because it is no longer updated and can't cope with the newer ways of updating.
So this means you will have make a list of the updates that failed, go here: Product updates
and manually download/install from there.
Gene -
"Could not complete your request because it is not a valid Photoshop document"?
Hi
i am getting this error "Could not complete your request because it is not a valid Photo shop document"
i am using CS 5 . PSD files are from different sources. some are saved by me and some are from INTERNET . all files was working fine 3 weeks ago .
i moved them to external hard drive.I installed window 7 and moved all files from hard disk to My PC ( there was no error while moving files from HD to PC)
Now when i try to open it shows "Could not complete your request because it is not a valid Photoshop document"?
here is file link Download 36-web-buttons-collection.psd from Sendspace.com - send big files the easy way
i did try many PSD repair software but nothing works
please help me . i need those file very badly
regards
sahil !
(please ignore my bad English)It is only showing as a psd file in Windows, because it merely happens to have the extension ".psd". That does not mean that the file is an actual Photoshop file.
You could rename it to a file with a zip extension, and Windows would think it is an archive.
The extension means nothing unless the actual file data is written as a psd. And in this case it is not. You have file that is NOT a psd, with a file extension ".psd".
Show or hide file name extensions - Windows Help
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