Saving attachments from email messages

All,
I have a curve 8900 which I purchased recently. I am subscribed to BIS and have downloaded Desktop Manager v4.7. I have updated all my device software and I am still not getting the "download attachment" option on the options menu when viewing a message.
Is there a particular setting or software update I need to do in order to be able to save the attachments on my media card?
Thanks.

Whats happen if you highlight the attach and press menu, you can see Open attachment, and Download attachment?
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
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CHeers Mitchell

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You're welcome.
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Saving attachments from email messages

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