Saving converted Export PDF files

I use the Export PDF function, convert to Word Doc, and a dialogue appears asking me to download the conversion as it is successful.  When I try to save the document to my Desktop, it won't.  There is a drop-down box next to the Save button that says 'Save to Online Account' - I have no idea what this means - where is my converted file and how do I access it?

Hi DJ,
I'd like to assist!
Are you using a MAC or PC?
You can always access your files by going to files.acrobat.com and logging in using your Adobe ID and password. You should be able to download them from there.
Looking forward to hearing back from you!
Kind regards, Stacy

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