Saving interactive script in mySAP CRM ?

Hi All
We are implemeanting WINCLIENT to one of our client
As we need to save the interactive script onces
the conservation is over between customer and agent
Please through light on this issue....
Your response will be rewarded....
Regards
Appa

user10613699 wrote:
it is not solving my problem,...Why not? Did you test and also check the documentation link?
SQL> accept DO_SAVE prompt 'Do you want to save (Y/N)? ';
Do you want to save (Y/N)? Y
SQL> begin
2    if '&do_save' in ('Y','y') then
3      commit;
4    else
5      rollback;
6    end if;
7 end;
8 /
old   2:   if '&do_save' in ('Y','y') then
new   2:   if 'Y' in ('Y','y') then
PL/SQL procedure successfully completed.
SQL> Edited by: Sven W. on Nov 17, 2008 4:53 PM

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Interactive script saving in cic

Hi all
We are configuring interactive script to one
of our client... The problem is that client want's
To save all the conservation held between Customer
and Agent i.e answers for Customer.. and use later...
please help us to come out of this issue
Regards
appa

Hi Appa Rao,
Will you please tell me how did you solve the issue - saving interactive script in cic?
Its urgent, please reply ASAP.
thanks
kumar

Interactive script

Hi,
How to find question and answer id of existing interactive script? I have tried to search function in the interactive script edit in webclient UI, but no response. the system is crm 2007. Thanks

Hi Sanjib,
1. Can an interactive script be assigned to a transaction type (Task/Interaction log).
Interactive script can be assigned to 'campaigns' or 'call lists'. Refer below link which is very detail.
Interactive Scripting in SAP CRM (SAP Library - Interaction Center)
2. How to link Interactive Script to a Interaction record .
There is no option to assign interactive script to task / interaction log. However you can leverage 'Questionnaires' feature for task.
Rgds
Hari

Anyone using Interactive Script "Transcripts"?

Hi,
Just wondering if anyone out there is using the new Transcript feature for Interactive Scripting (delivered with CRM 7.0 EHP1). I recently wrote this blog describing how the feature works and how to configure it, which I hope contains some useful content. But I'd be interested in any other tips, tricks, gotchas, etc., from anyone who has implemented the feature and is using it. Thanks so much.
Best regards,
John

Hi John,
I have gone through your blog and found it extremely useful. I have to design a solution where the call center agents have to conduct surveys and save the results/response. These responses would then be analyzed by IBM SPSS tool.I have 2 questions here:
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Interactive scripts in CRM 4.0

Hi All,
I am working in CRM 4.0.
I created a interactive script in interactive script editor ( BSP CRM_IC_ISE).
I could not see any buttons to create a transport request in the toolbar in script editor. I can see the button to download the script.
For my script i created new actions, new answers (buttons,checkboxes), questions etc. I downloaded the script and saved as a XML file.
I imported/uploaded the same script file in quality system. The script is imported into the quality system by using the upload functionality in the script editor. Only some of the answers are available. But all other objects actions, answers and buttons are not available.
Could anyone please tell me the procedure to import all the script and the other objects from one system to other systems.
Thanks
PD

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

Custom action in CRM ICWC Interaction Scripting

Hi!
I am trying to add custom action to CRM ICWC Interaction Scripting.
As descripbed in <a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/cf/3fd658ca8a11d6872e000086568e5f/content.htm">this topic</a> I have created java class file, packed it into jar file and saved to ICServer/root/WEB-INF/lib dir. But at runtime I am getting exception in the icserver log file - java.lang.ClassNotFoundException.
Log file also contains list of used jars but my jar file isn't in it.
p.s. J2EE 6.40

Hi Victor,
OK, I'm not so familiar with CRM IC, but from a J2EE point of view you would have to define and deploy a J2EE Engine library, and then reference it from your application. Following links might be handy:
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/9f/2ade3fc6c6ec06e10000000a1550b0/frameset.htm">Working with J2EE Engine Libraries</a>
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/57/4e4f3e065de946e10000000a114084/frameset.htm">J2EE Engine Components</a>
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/28/c9a3a9606f434ea757a3536d220704/frameset.htm">Application References</a>
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BW report for interactive scripts in CRM 4.0 webclient

Hi, experts,
good day,
currently we have a requirement to develop interctive scripts in webclient environment , and developing in Interactive scripting editor,
after developing the scripts we attch the profile and when we run it in the webclient , scripts runs automatically, so far all these functionalities working ,
but i want to generate a report for , where i want to see the the number of scripts used perday, most frequently used scripts in the day ,
, where i can do this report,
as i know that , i can generate a report for survey scripts, but these interactive scripts developed in external editor and all we will do in the SPRO is attch the script name in the profile with the valid date , thats all,
i am suspecting about a custome development , if am not wrong ????
urgent help needed ,
full point will be awarded, becuse, this is a limited functionality in SAP , across the projects in the world,
thanks regards
sree

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

CRM 5.0 Webclient - Interactive Script Editor

Hi Gurus
I'm launching the Interactive Script Editor in Test mode from SE80 for BSP Application CRM_IC_ISE.
My problem is that when I want to create a New Question or Button or practically anything for matter I'm not given an input field to give the new object a name. I'm only seeing a input field for inputting the text of the question, button, etc.
When I click on save I get the following error half way down the screen: e.bad_file_name
I don't see any notes on this particular problem.
Any ideas?
Max points for the right answer.
Many Thanks
Panduranga

Hi Bruno
Thanks for this.
Along with your note and a number of others I managed to resolve the issue.
Dropped down to JRE 1.4.2_03
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Once accessing outside their firewalls the editor will not launch correctly.
Max points
Many Thanks & Regards
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Marketing attribute in the text field, interactive script

Hello Gurus,
We are facing a problem in the interactive script, of the sap crm 7.0.
We know the possibility of set some of the customer data into the
script by filling bdc field inthe test field and then adding this text
field to a script question.
We did it in the customer data "***" by filling the bdc field with "ext
field marketing attribute interactive script" and this data is showed
in the script, but we can not show marketing attribute data in the
script by using text field and bdc field.
There is a possiblility of showing the marketing attribute in the text
field or it is imposible due the structure of bol in crm.
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Hello ,
To display or change the marketing attributes of a business partner in the script follow these steps:
1. Run the Interactive Script Editor.
2. Create a new Question and in the Answer Area drag and drop the "Marketing Attribute" dynamic answer.
3. Select the "Marketing attribute will display here when executing the script" object and go to tab "Dynamic Content Parameters".
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7. Change the template of the question node to either "Person Marketing Attributes" or "Organization Marketing Attributes" depending on what type of business partner is expected to be confirmed at run time in the IC_AGENT role.
8 Save the script.
9. Run IC_AGENT or similar IC role.
10. Confirm an organization ( if you used "Organization Marketing Attributes" ).
11. Run the script.
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Octavian

Troubleshooting IC WebClient's Interactive Scripting Runtime

What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
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<b>    CRM 4.0</b>
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    2. Interactive Scripting uses RFC calls from Java to ABAP via JCO. For
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        o Check at the J2EE side using XCM, that the same user (JAVA_IC)
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        o Check if the user JAVA_IC is not locked in CRM.
        o Check in XCM if other systems parameters are correctly
           configured(server name, system number, gateway etc.).
        o If you change any parameter in XCM you need to stop and start
           ICSERVER for the change to take effect.
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        o Check if the script you are looking for is assigned to the script
profile and it is within the validity date.
        o Check if the script profile is attached to your IC WebClient
           profile.
        o Check at runtime what your IC WebClient profile is by clicking on
         the Date displayed on the lower right corner of your browser.
<b>CRM 4.0 Service Industries Extension</b>
    Run transaction CRMS_IC_SYSTEM_PROPS to determine which configuration
you are running.
    The recommended setting is the 'No Java Configuration'
      o If 'No Java Configuration' is selected to check for a possible
         reason for the symptom do only step 3 from CRM 4.0 above.
      o If a setting other than 'No Java Configuration' is selected check
         all 1,2,3 steps like for CRM 4.0

Nice!
You should create a weblog containing this information.
Grtz,
Michael.

Action in Interactive Script for IC Webclient

Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, Nico

Anyone?

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Hi Guys,
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I have certain queries. Thanks for your response in advance.
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PowerShell:
get-aduser -ldapfilter "(&(objectCategory=person)(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=262144)))" |
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Attach interactive script to business transaction.

Hello,
I have create an interactive script,
1.Is it possible to attach it to a business transaction without a campaign?
If it is possible, how can I do that?
2.can I update marketing attributes in BP from the script (in the IC WIN)
Thank you very much.
Ohad.

Hi Elmar,
I think I know what you mean with templates. Within the script repository of the IC_MANAGER profile there is a node calls u201CTemplatesu201D. The node contains the folder DAFAULT and there you can find all the templates that are also described in the SAP help [http://help.sap.com/saphelp_crm70/helpdata/en/45/f0667d622206f6e10000000a155369/content.htm] John already mentioned.
Unfortunally these templates are nothing to have a look at and find out how SAP did it but, thatu2019s what I though at first glace too. They are more a kind of profile you use for questions. Or as SAP help says: Templates influence how questions appear on the interface or what information the SAP system accesses or updates when agents run the script.
So what you do is:
1.     Create a question e.g. ID: Z_GOOGLE Description: Open Google URL
2.     Create a script
3.     place your question Z_GOOGLE in the script
4.     define the type of your node
a.     click on the node (here your question Z_GOOGLE)
b.     go to the tab u201CNode Propertiesu201D
c.     select a template type e.g. www.google.com (I'm not sure if it the pure url or a url id you defined in the IMG)
5.     save your change
6.     after saving a new tab will be available called u201CParameteru201D here you can enter your URL as described in the help
Having figured out this, problems wonu2019t stop. We e.g. still struggle to launch the right URL or telling the LTX to also open the ITS properly.
Well that is why we enjoy working with SAP, coz it keeps our brain busy ; )
Cheers,
Thea

Interactive Script Editor: add answer and buttons in a question

Hi gurus,
I'm working on CRM 7.0 with Internet Explorer v7.0.6002.18005, and I'm interested on creating an "answer" in the Interactive Script Editor.
Details of the issue:
1) I am able to create questions
2) I pushed the button "add answer area" and a grey box appeared under the question text area
3) I pushed also the button "add button area" and another grey box appeared under the answer area
4) I created a button z_button that is now listed under the menu "Answer" in the repository, like other standard buttons (i.e. Yes, No, Aendrern...)
5) we could not create any standalone answer. The "create new" button just lists options as follows: field, objection, question, action, command button, script. As you can see, the system doesn't let me create any answer.
PROBLEM NUMBER 1: insert a button in my question:
I can drag this button in the grey button area, but i cannot drop it! No way at all...how can I insert a command button in my question?
PROBLEM NUMBER 2: insert an answer in my question:
I can drag any already existing standard question (fields like Customer Name, etc) in the grey answer area, but I cannot drop it.
How can I insert an answer in my question?
Is there anybody out there that can help, please? I have no clue...I'm loosing sleep on this.
I already watched also the video [http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c|http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c] and I see it's possibile to do what I need.
Thank you so much,
Vicky

Hello
i am facing the same preoblem which u r facing under problem 2, is this fixed, if so can u plesae share the same......

Interactive Scripting Transport

Hi experts
I have created the interactive scripts in Dev System. I have used transport icon in ISE to transport from Dev to QA. But, when i have imported in Quality, Branching action (which is included in script) is missing / not got transported. I have transported the relevant ABAP class first, before transporting the actual scripts.
Can anyone guide me what is the best practice for scripting transport.
1) Is there anything i have missed?
2) How does delta-transport will work? Means, if i makes any change in Dev and transports again to QA, how it behaves?
3) What is the approach to transport Scripts that contain Branching/Non-branching actions?
4) Once transport is finished, can i activate the script again in Dev? Does it impact anything?
I would appreciate your expert help in this regard.
Thank you
Surya

Hi Surya,
Very valid questions asked and I feel disappointed that despite 4 yrs, I still stand at same place where you were in 2010. I also have the exact questions as I could not find any proper document related to IS transports. There many ifs and buts and dos and don't and with my experience in SAP CRM, I generally prefer to find the right ways and learn from the lessons others might have learnt when trying the same thing.
Can you please advice from your experience your take on the approach and procedure for IS transports for these questions ?
Thank you so much in advance.
Best Regards
Suchita

Saving interactive script in mySAP CRM ?

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