Saving results of HP scan fails on OS X Mavericks

After scanning a document on an HP C4280 all-in-one printer conected to an IMAC running OS X Mavericks, when I try to save the document to the hard drive, the save operation fails due to file permissions problem. Never had this problem with prior versions of the OS X.
Any thoughts?
Thanks

I can't get HP Scan to work. From my investigations, HP failed to update /Library/Image Capture/Support/Hewlett-Packard/Frameworks/HPScanProfiles.framework/Versions/A/ HPScanProfiles to point to /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/HPDeviceMo del places, vice /HPDeviceModel.framework/Versions/3.0. I can launch HP Scan, but an error comes up, which basically says reinstall the HP software, not the HP Printer Drivers update. I'm still working on that step.
Using the HP Photosmart C4600 Series app, the Printers & Scanners prefPane, or Image Capture, I can get the scanner to work and it saves without any issues.

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Photosmart Premium C309a series: full system restore fails to result in HP Scan functioning

I had to recently have my iMac hard drive replaced. Upon performing a full system restore from a Time Machine back-up, I have found that HP Scan fails to operate at all, despite the printer itself performing its other tasks normally. This means that ABBYY Fine Reader also fails to operate with HP Scan as its 'calling application'.
I am using Mac OS X 10.6.8 and have run Apple Software Update and downloaded all outstanding HP software. Prior to my hard drive failure HP Scan worked fine. The full restore has installed the version I was running then as now, 2.4.1.
In order to obtain the Scan software obviously I originally downloaded the full software package from HP in order to configure its functions -however the current printer driver version is 4.1.2.
From the Error window that appears when I try to launch HP Scan, it appears that the problem may relate to HP Scan profiles not being loaded in the Library folder. However when I look there I am not able to determine if anything is missing. I suspect that they are there, but not being recognised.
As I already have all the software to operate the printer functions, why should I repeat the download to get HP Scan and the scanning function to operate again?
This question was solved.
View Solution.

Hi @MJM_archiver,
I see by your post that you had to replace the hardrive and after doing a full system restore from the Time Machine back-up, you are unable to scan. I can help you with this.
Try scanning through the Apple Software, to see if you have the same result.
How to Scan: Mac OS X v10.6.
The files might not have copied over properly from the back up.
I would verify and repair the disk permissions, reset the printing system on the Mac, then run the full uninstall and reinstall of the software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Uninstalling the Printer Software.
HP Photosmart Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6.
Test the printer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problem in creating Saved Result Set (SRS) in OBIEE 10.1.3.4

Hi,
We have migrated Siebel Analytincs 7.8.5 to OBIEE 10.1.3.4, and we are now unable to create any SRS from OBIEE though we can create Segment and marketing cache for the segment.
We did the following steps -
1. Unisntall Siebel Analytincs 7.8.5
2. Install OBIEE 10.1.3.4
3. Use MIGRATE tool (sawmigrate) to migrate RPD & WEBCAT
4. We have ALTERed the SRS tables - M_SR_HEADER, M_SR_ACCOUNT (as in OBIEE version there are many new columns have been added)
5. We passed GLOBAL CONSISTENCY in the RPD
6. We followed the steps in the document *"Oracle®Marketing Segmentation Guide Version 10.1.3.4 July 2008"*
7. We created a Saved Result Set Format as instructed in the document - here we are very confused to select the list of columns - we don't know what should be the excat source / format
8. Then we click the SRS create button
9. We got the below error -
Error Codes: QS2QOLYY:GDL67CY9:IHVF6OM7:OPR4ONWY:U9IM8TAC
Error in getting cursor for WorkNode (Id:0)
Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
*State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused. [nQSError: 43001] Authentication failed for Administrator in repository Star: invalid user/password. (08004)*
Can anyone help us to resolve the issue ?
A quick response is much much appreciated.
Many Thanks,
Prasanta

Hi,
It seems like you didnt setup the Administrator user for Saved Result Sets as it mentioned in the Marketing Segmentation Guide.
Here is an extract from the guide:
Setting Up the Web Administrator for Managing Cache and Saved Result Sets
Some queries issued by the segmentation engine require the use of the Execute Physical stored
procedure. These queries include delete statements on the cache, delete statements on the saved
result sets, and insert statements for the cache and saved result set. The Execute Physical stored
procedure must be run by a user with administrator privileges. The administrator user is set up in
the instanceconfig.xml file.
NOTE: The BI Administrator password and login parameters are case sensitive.
To set up the administrative user in the instanceconfig.xml file
1 Open a command shell and navigate to the <OracleBI>/web/bin, where <OracleBI> represents
the root directory of the installation.
2 Execute the following command:
cryptotools credstore -add -infile <OracleBIData>/web/config/credentialstore.xml
3 When prompted, enter the following values:
Credential Alias: admin
Username: Administrator
Password: <enter Admin password here>
Do you want to encrypt the password? y
Passphrase for encryption: <password >
Do you want to write the passphrase to the xml? n
File "<OracleBIData>/web/config/credentialstore.xml" exists. Do you want to overwrite it? y
4 Open the credentialstore.xml file and verify that the following section has been created:
<sawcs:credential type="usernamePassword" alias=“admin">
<sawcs:username> Administrator </sawcs:username>
<sawcs:password>
<xenc:EncryptedData>

Overview Scan failed to complete

Suddenly I can no longer scan and get a prompt that says 'The overview scan failed to complete'. I rarely use my scanner and have had a couple of updates that may have blocked my ability to scan as I was having no problem a few weeks ago. No problem printing. Suggestions?

Hello , Welcome to the HP Support Forums!
I understand that you are no longer able to scan from your HP Officejet 6600 e-All-in-One Printer to your Mac OS X 10.9 computer. I would like to assist you today with resolving this issue. Can I please have you follow the steps below to correct any software or driver conflicts that a computer update may have caused. Step 1: Reset the Print System: To start, I am going to have you Reset the Print System on your Mac as it is important that we have a nice clean slate to work with for troubleshooting. Please click here for instructions on how to perform the Reset. When the website opens follow the steps under 'Resetting the printing system in OS X Lion' as the steps are the same for your Mac OS X 10.9 Operating System. This Reset will remove every printer from your Mac. However, it does not uninstall the printers. Therefore, should you use other printers on this Mac, once the Reset is complete simply ensure that the printers are connected via a USB Cable or Network connected and (+) Add them back in. Do not add your HP Officejet back in at this time. Once the reset is complete, please proceed to the next step. Step 2: Uninstall Drivers and Software: Next, please click here for steps on how to properly uninstall your printer. Once the site opens select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' and follow the steps to complete the uninstall process. Once the uninstall is complete, please continue on. Step 3: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to ApplicationsGo to the Utilities FolderOpen the Disk UtilitySelect the Hard Drive volume you are using (usually on the left)Select Verify Disk PermissionsOnce that process is done, select Repair Disk Permissions Step 4: Check for Apple Updates: Go to AppleSelect System PreferencesSelect Software UpdateClick Update NowInstall your available updatesRestart your computer Step 5: Install Device: Please click here to download the latest drivers for your OfficejetOnce the website opens please select the Download button on the top leftOnce the download is complete please follow the onscreen instructions to reinstall your printer Once your printer has been successfully reinstalled, please test the scanning function again. Please respond to this post with the result of your troubleshooting. Best of luck!

Error when creating a saved result set

Hi all,
I want to create a saved result set with the marketing tool in OBIEE. I have made a saved result list format. But when I want to create the saved result set, I get this error:
Error in getting cursor for WorkNode (Id:0)
Authentication Failure.
Odbc driver returned an error (SQLDriverConnectW).
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused. [nQSError: 43001] Authentication failed for Administrator in repository Star: invalid user/password. (08004)
Does anyone know how to solve this?

Hi,
You would have to create Credential store values for the Administrator User.
(Refere to the Chapter 5 – “Oracle BI Presentation Services Credential Store” of the OBIEE Deployment Guide). You would have to include the Credential store info and additional Administrator user tag to overcome this issue.
Hope this helps!
Thanks
Yuvaraj Narayanan

Updates not applying: Scan failed with error = 0x80072efd.

Hi, I'm trying to troubleshoot windows updates which are configured through SCCM2012R2. The WSUS server is installed on server 2012R2, version 6.3.9600.16384. I have it running on the custom website (using ports 8530 and 8531). For
a few weeks, my clients were configured with a conflicting group policy (pointing to the old wsus server). I removed that policy, and now the sccm agent is setting the local group policy to use the proper wusus server. Clients are windows 7 enterprise.
These clients do not have access to the internet.
Now, updates are still failing, with the following events in the wuahandler.log
Its a WSUS Update Source type ({8C51EBC1-265B-4889-8CC4-0B9EF237D704}), adding it.WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Existing WUA Managed server was already set (http://Myserver-12R2-WSUS.mydomain.local:8530), skipping Group Policy registration. WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Added Update Source ({8C51EBC1-265B-4889-8CC4-0B9EF237D704}) of content type: 2 WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Scan results will include superseded updates only when they are superseded by service packs and definition updates. WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver') WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Async searching of updates using WUAgent started. WUAHandler 4/9/2014 4:53:09 PM 4028 (0x0FBC)
Async searching completed. WUAHandler 4/9/2014 4:53:12 PM 3452 (0x0D7C)
OnSearchComplete - Failed to end search job. Error = 0x80072efd. WUAHandler 4/9/2014 4:53:12 PM 4028 (0x0FBC)
Scan failed with error = 0x80072efd. WUAHandler 4/9/2014 4:53:12 PM 4028 (0x0FBC)
For troubleshooting so far, I have disabled the client firewall, restarted the wsus server, and confirmed that the clients can get to the default IIS page on the wsus server. I'll try reinstalling the sccm client now, and will report back.
After much searching, none of the answers I have found online were of any help.
Any advice will be greatly appreciated.
Thanks,
Kevin

I did manage to reinstall the client, and when I look at WUAhandler.log now, I see the following:
Its a WSUS Update Source type ({8C51EBC1-265B-4889-8CC4-0B9EF237D704}), adding it. WUAHandler 4/9/2014 5:42:57 PM 3344 (0x0D10)
Unable to read existing resultant WUA policy. Error = 0x80070002. WUAHandler 4/9/2014 5:42:57 PM 3344 (0x0D10)
Enabling WUA Managed server policy to use server: http://MyServer-12R2-WSUS.Mydomain.local:8530 WUAHandler 4/9/2014 5:42:57 PM 3344 (0x0D10)
Waiting for 2 mins for Group Policy to notify of WUA policy change... WUAHandler 4/9/2014 5:42:57 PM 3344 (0x0D10)
Unable to read existing WUA resultant policy. Error = 0x80070002. WUAHandler 4/9/2014 5:43:01 PM 3344 (0x0D10)
Group policy settings were overwritten by a higher authority (Domain Controller) to: Server and Policy NOT CONFIGURED WUAHandler 4/9/2014 5:43:01 PM 3344 (0x0D10)Failed to Add Update Source for WUAgent of type (2) and id ({8C51EBC1-265B-4889-8CC4-0B9EF237D704}). Error = 0x87d00692.
So that's strange, if it's NOT CONFIGURED (microsoft's caps), you wouldn't think it would be a problem. So, If I generate a group policy results report, I get the following:
Policy:Specify intranet Microsoft update service location
Setting: Enabled
Winning GPO: Local Group Policy
Set the intranet update service for detecting updates: http://Myserver-12R2-WSUS.MyDomain.local:8530
Set the intranet statistics server: http://Myserver-12R2-WSUS.MyDomain.local:8530
Which is exactly what I think the SCCM agent is supposed to do.
Thanks in advance. Hopefully one of the wise souls in this forum can lead me to the light!
Kevin
P.S. I can post the full log if anyone's interested.

Scan failed

Dear all,
i am a problem about the function which is "scan from string"
There is a attachment which is a image of my part of program.
The string input is a string of Haxedemical string.
When i used this part of program to convert that into decmical number, there is a scan failed and the error code is 85
Error 85 occurred at an unidentified location
Possible reason(s):
LabVIEW: Scan failed.
It don't understand the reason of this failed and the explain error did not explain detail. Anyone know that? Please help me to solve it.
Thankl you.
KIM
Attachments:
ScanFailed.PNG ‏12 KB

Dear Smercurio_fu,
HAHA!Sorry!Yes, my meaning of pervous mesage was "divide", I typed wrong.
I got your meaning and the relationship between string and no. of loop.
Let's use a actual value with this example.
No. of point = 1758
String length of "db point with hexdemical" = 7042 (BOTH Result by measurement)
In the string length, the first 10 characters are not use, therefore, i use
"start measurement point" (0) x 4 +5 = 9 to make a offset to shift.
by Calculation, the reminder length of string is equal to 7042-10 = 7032
7032/4 = 1758 which show that the string can be divided by 4.
Kim

Error message: "Querying or saving changes to the database failed."

Hi all,
I can sense I'm becoming a regular on this particular forum - the problem of spending 8 hours a day trying to get this software working!
_*The problem*_
When i try and setup a new device, or modify an existing one, I get an error message when i get to the Transcode Settings page. The error message is "Querying or saving changes to the database failed." After this I get a blank screen and can no longer see my settings.
No amount of restarting has fixed this. And I cannot see a way to create a device through the client software and add transcode settings.
Help?
Thanks in advance,
Ben

Ah very good!
Ok - it seems then that this works absolutely fine as a work around. I can create a device and then assign the device to transcode settings through the client adminsitration panel (which is indeed what I meant).
So, there is a work around. Far less pressing now, but I would like to know why I'm getting the error message all the same - I'm now concerned about the integrity of the database...
Thanks Tony!
B

Virus scan failed Error on deploying a web application having a jar file for calling the applet on the jsp page

Hi,
I have an applet application that i want to deploy on the Oracle cloud.
So i have created a jar file for the applet application and i am using this jar to call the applet on a jsp page.
But when i am delpoying my application on the java cloud, its giving me the below error:
2014-10-28 03:16:41 CDT: Starting action "Virus Scan"
2014-10-28 03:16:41 CDT: Virus Scan started
2014-10-28 03:16:49 CDT: ----------------------------------------------------------------------
2014-10-28 03:16:49 CDT: File Scanned: "Application7.ear".
2014-10-28 03:16:49 CDT: File Size: "106698122".
2014-10-28 03:16:49 CDT: File Status: "INFECTED".
2014-10-28 03:16:49 CDT: ----------------------------------------------------------------------
2014-10-28 03:16:49 CDT: Virus scan failed.
2014-10-28 03:16:49 CDT: "Virus Scan" complete: status FAILED
Can't we deploy any application having applet or swing component's onto the cloud?
Or do we need to request for any extra permissions for the same?
Thanks,
Manoj

I don't see applets mentioned in the supported features nor in the unsupported features so not sure if they are supported you would likely need to contact the operations team to confirm.
Jani Rautiainen
Fusion Applications Developer Relations
https://blogs.oracle.com/fadevrel/

Scanning failed

i am using a kodak i40 scanner. when i scan a document in (150dpi, grayscale, simplex) thru kodak's scan validation tool, it works great.
when i switch to acrobate 8.1.2 pro, it get one of two messages: scanning failed or file cannot be found. the page feeds thru ok, pauses 3 - 4 seconds, then the error messages. I've tried this with both hiding and using the scanners native interface. \
I've tested scanning directly into adobe photoshop also. no problems.
this seems isolated to acrobate 8 professional. i purchased full pro edition. i was using acrobat 5.0 without any problems, with this scanner.
I am using the same setup with a panasonic KV-S1025C and no problems. I prefer the i40 for a number of reasons, depending on the job, so reverting everything to the panasonic is not desired.
any suggestions?
roxylee

I had found your step 1 in a thread online before my post on this forum. It did allow the install to continue, but at the end of the process I could not connect to the printer.
After using the MS Fix-it in step 2, the install was successful.
Thank you!
moreamused

Hello! I'm using Aperture with Efex plugins and notice, what when I saving result in plugin and go back to aperture, preview mode is going to grey color and not working until I reboot Aperture. Did you saw this problem?

Hello! I'm using Aperture with Efex plugins and notice, what when I saving result in plugin and go back to aperture, preview mode is going to grey color and not working until I reboot Aperture. What is intresting - in full screen mode everything works fine. Did you saw this problem?

It seems there's a workaround here:
https://discussions.apple.com/thread/5566037?tstart=0

How do I save a scan file in OS X Maverick? The file can be saved, but not readable.

How do I save a scan file in OS X Maverick properly? The file can be saved, but not readable.

I've never had a problem with that. What does the error message say when you try to open it?

Result: User equivalence check failed for user "oracle".

While installing on Solaris-10, ssh, rlogin, scp works fine.
Running runcluvfy.sh stage -post hwos -n rac-1,rac-2 -verbose returns the above error.
Result: User equivalence check failed for user "oracle".
ERROR:
User equivalence unavailable on all the nodes.
Verification cannot proceed.
/bin/ssh & /bin/scp is in use.

Hello,
I am facing User equivalence check failed for user "oracle" error on my newly to be built RAC cluster.
The Oracle users have been created identically and ssh have been setup as per RAC installation manual.
Still I am facing the below problem. Please help me out
Node1 > uname -a
Linux purple-rac-node2 2.6.18-194.el5 #1 SMP Mon Mar 29 22:10:29 EDT 2010 x86_64 x86_64 x86_64 GNU/Linux
Node2 > uname -a
Linux purple-rac-node1 2.6.18-194.el5 #1 SMP Mon Mar 29 22:10:29 EDT 2010 x86_64 x86_64 x86_64 GNU/Linux
clusterware/cluvfy/runcluvfy.sh stage -post hwos -n purple-rac-node1,purple-rac-node2 -verbose
Performing post-checks for hardware and operating system setup
Checking node reachability...
Check: Node reachability from node "purple-rac-node1"
Destination Node                      Reachable?
purple-rac-node2                         yes
purple-rac-node1                         yes
Result: Node reachability check passed from node "purple-rac-node1".
Checking user equivalence...
Check: User equivalence for user "oracle"
Node Name                             Comment
purple-rac-node2                         failed
purple-rac-node1                         failed
Result: User equivalence check failed for user "oracle".
ERROR:
User equivalence unavailable on all the nodes.
Verification cannot proceed.
[oracle@purple-rac-node1 ~]$ id oracle
uid=501(oracle) gid=501(dba) groups=501(dba),502(oper),503(oinstall)
[oracle@purple-rac-node2 ~]$ id oracle
uid=501(oracle) gid=501(dba) groups=501(dba),502(oper),503(oinstall)

Scan failed message kodak i40 acrobat 8.0

Ive just purchased Acrobat 8.0. I was using acrobat 5.0 with a Kodak i40 scanner. Scanning directly into acrobat with 5.0 was no problem.
Since uninstalling 5.0 and installeing 8.0 (and rebooting in between), acrobat gives me a scan failed error message, without any details or links.
Kodak supplies a test scan validation program and that works fine, the scans are successful within that program.
Ive downloaded the latest drivers for the scanner, both software and firmware and successfully installed. Ive done a repair reinstall of Acrobat 8.0. None of the steps has had an affect. Kodak tells me its an acrobat problem because the scanner is working fine with the validation tool that they supply.
Any suggestions?
Thanks for the help.
roxylee

The Kodak i40 was QA'd for Acrobat 8 -- do you have all the latest updates? Have you tried the suggestions in the Troubleshooting scanner issues (Acrobat 8 on Windows) at:http://kb.adobe.com/selfservice/viewContent.do?externalId=325262&sliceId=2
One suggestion you might try first is to create a new user account since you've successfully scanned into Acrobat before. Your user account may have since been corrupted, causing problems when you scan. Create a new user account with administrative privileges, and then log into Windows using the new account.

Overview scan failed to complete on HP 8610

I am using MAC OS-X Yosemite 10.10.2. Printer works great. Scanning is sporatic. Works one minute and not the next. Software is updated for both operting system and printer. A message appears "Overview scan failed to complete". The printer is set to scan to computer. It was working fine this morning and now I can't get it to scan. I have unplugged and restarted the computer and printer numerous times. What is the issue? Using Officejet Pro 8610 All in One. There is no issue with the internet.

Hello @CIngram!
Thanks for posting on the HP Forums!
I should be able to provide some suggestions that may help resolve the scanning issue! Is the printer connected Wi-Fi? I can see you have power cycled the printer and computer but if the printer is connected Wi-Fi its signal travels through the router. I recommend power cycling the router too.
You should also ensure scan to computer is still enabled on the Mac. You can check this in the HP Utility. To locate the HP Utility click on the Spotlight (Magnifying glass) in the top right corner of the Mac. Type HP Utility and it should show up as one if the first options. Within HP Utility should be an option "Manage scan to computer". Select that and ensure it is enabled.
If you are still getting the issue then I suggest uninstalling the HP Software. After the software is uninstalled I recommend performing a "repair disk permissions" on your Mac. A repair disk permissions is a utility built in the Mac operating system designed to locate and resolve issues or errors. After the repair disk permission is complete restart your Mac computer and re-install the software.
To uninstall the HP Software click here: Uninstalling HP Software
To perform a repair disk permission click here: Repair Disk Permissions
To Download the HP software click here: HP Officejet 8610 Software and Driver
Once the install is complete I recommend checking for software updates on the Mac. To check for software updates click the "apple" icon at the to left and click on "app store". In the app store you can click the "updates" icon at the top of the window. Install and Hp or printer updates. After any updates you should restart the computer.
If you are still getting the issue then you can use Image Capture and initiate the scan from the Mac. Image Capture is an application in the mac that allows you to scan. To get Image Capture click on the Spotlight (Magnifying glass) in the top right corner of the Mac. Type Image Capture and it should show up as one if the first options. Select it and in the window select your printer on the left side. It may be located under shared. Once your printer is selected you should get scan options on the right side. I recommend using Image Capture because you get a lot more settings and options for scanning.
Thanks again for posting on the HP Forums and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Saving results of HP scan fails on OS X Mavericks

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