Saving Scans with Officjet Pro 6830

I am having trouble saving scans. The documents scan OK to PDF but when I try and save it, I get a message saying "cannot save to this location" or words to that effect. I have tried chaning the destination in advanced settings but this does not help.
Any ideas of what might be the problem?

Hi,
That is likely to be a software issue.
May you have any other HP product then the printer? maybe an HP PC or any other HP device for the printer?
Please clarify as that may affect teh required steps.
Additionally, does it happen if you uncheck the Show Scan Previow option prior scanning?
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When the drive for the printer goes to save a scanned picture or document to Word2007 I get the message: An error occured saving the images to the chosen file location. The extended error information is: 8,[(6,1015,-2147220489)]. Printer scans the picture or document without any problems, the error message occurs when the driver saves to Word2007. I have been scanning pictures and documents and saving them to Word2007 without any problems just before this error message occured. When I use Word2007 separately everything works fine.
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Thanks for the help.
Larry

Hi there sciteacher32,
This seems like a software problem lets try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Utility and Scanning issues with Officejet Pro 6830

I purchased a 6830 several weeks ago and have been using it for general wireless printing from my Mac for serveral weeks with no problems. Today I wanted to try scanning, and for the first time brought up the "HP Utility" and noticed that it connects to the printer, but lists the supplies as "Cartidge is missing" for all the cartridges. However, when I go to the front panel of printer and select the "ink" icon, it show that I have all cartridges installed with almost full ink. I perform a "test print" from the printer queue and it prints it fine.
I removed the driver and reinstalled, and got the same results (evern with multiple reboots, and printer power resets)
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HP Inkjet 4 Driver 4.2.0
OS X : 10.10.1

Hi,
First of all open System Preferences and select Sharing.
Ensure the computer name doe snot include any Non-English or special characters, click on Edit and change it if necesary.
Next clcik the Apple icon and then About This Mac.
Clcik on Software Update and then clcik the top Store Menu.
Select Reload This Page and install any listed HP or Apple Updte if a such exists.
If thwe same persists a such may also happen due to network issues...
What exact error appears while launching a scan from the HP Scan application or from Image Capture?
A such may allow to better understand any possible cause.
As well try enabling wireless direct on your printer and connect the Mac to the printer:
Click the Wireless Direct icon () and turn it on, take a note of its passcode.
From your Mac click the WiFi icon and select the printer's network
Note: if a such is not listed click on Join Other Network and then Show Networks, then it should be listed.
Allow it a moment to connect and try scanning from your Mac, as well try checking the ink levels now.
If those are working as expected, the issue may rely on your home network.
Please clarify your router brand and model, I will do my best to guide you further.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hi,
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Hi , I see that you are unable to scan from the printer to the computer, using Yosemite. I would be happy to help you.
The drivers for Yosemite are installed by the Apple Updates, HP Printers - Installing a Mac Printer Driver Using Apple Software Update. There won't be a option to set in the software to Enable Scan to Computer settings with the Apple Update drivers. It can only be enabled with the Full Software from HP. But it isn't available online for Yosemite. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

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Hello , and welcome to the HP Forums, I hope you enjoy your experience! I see you are having scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
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Hi @cyclebob ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
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Welcome to the HP Community, @Splatt13 ,
I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Hi terry_renee,
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I have a few questions for you:
What Operating System are you using for scanning? Windows or Mac? What version?
What scanning software are you using?
Are you scanning from the computer, or the printer's control panel?
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8500 A909a_ Scan with HP Solution Center doesn't work

Hallo.
My name is Michele.
I can't use HP Solution Center for scanning with my HP Officejet Pro 8500 A909a (I have windows 7 O.S.) because, when I click on "Scan document" , a white error windows appears and says"Necessary Component is not founded or not correctly installed. Install again HP Photosmart software" . I uninstalled and installed again the software but it doesn't work. Previously it worked with XP. Recently I've updated XP with Windows 7 and I found HP Solution Center doesn't work. Perhaps it doesn't match with Win 7?
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This question was solved.
View Solution.

Hi Folks,
I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
The HP imaging device was not found... -Error popup
Please try the recommendation and let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03378792&cc=uk&dlc=en&lc=en&os=219&pr oduct=3777182&sw_lang=#N469
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Saving Scans with Officjet Pro 6830

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