Says app was refunded but haven't got the money?

I Bought an app and it was bugged. I requested a refund and it says refunded but I haven't had the $6.99 back on my account. What is wrong?

We are fellow users here on these forums, we won't know 'what is wrong'. You've tried logging out and back into your account to see if your balance then updates ? If it doesn't then how long has it been since iTunes Support said that they would refund you - if more than 48 hours then contact them again and include your case number

Similar Messages

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    Hey colorado65,
    Follow the steps in this link to resolve the issue:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    When you uninstall, the items you uninstall and the order in which you do so are particularly important:
    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
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    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
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  • Itunes has emailed me saying I was refunded, but I have not recieved the money

    I purchased Monopoly for Ipad, instead of a free monopoly hotels game, i reported this to itunes, and i havr recieved an email confirming a refund, yet I have not recieved the money, I was wondering if this has happened to anyone else, or anyone can help me?

    Refunds
    Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
    If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
    Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email within 3 business days. If you’d like us to mail you an Apple Store Gift Card, ask the representative helping you. You will receive it within 8 business days via United States Postal Service (USPS).  If you purchased an item from the Apple Online Store and are returning it to an Apple Retail Store, you'll receive an Apple Store Gift Card by email within 3 business days.
    If you paid with a money order, cashier’s check or other cash equivalent, you will be refunded in the form of a check from Apple, which will be mailed to your billing address. Please allow about 10 days to receive your check from the time we receive you return.
    > If you have the Reference Number with you for your Refund you can Contact Apple Support and ask them to Update you with the status of Refund.

  • They said they refunded, yet I still haven't got the money on my account?

    A while ago (about 2 hours) a man on chat said he had refunded my money, as I bought something I didn't authorise, although I don't have the money on my account, even though he said he had. Please help! :) all the best, and a very happy new year to you all. Xx

    We are fellow users here on these forums.
    Did he say where it had been refunded to e.g. your iTunes account or was the purchase made on a credit card and it's been refunded to that ? And have you tried logging out of your account and then back in to see if it then shows on your account ? If it hasn't appeared within, say, 24 hours, then you could try contacting iTunes Support again, referring to your case number (if you have one) and/or the conversation

  • Got charged, but haven't got the item I bought from the Mac Store.

    I bought an item in an app. I got charged for the item, but the item never appeared in the game. The I-Store shows I bought the item too. What is my recourse? I prefer getting the item.

    Go to ...
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    What do you mean you didn't get the mail-in rebate? Did you fill out a rebate form in the first place? There is a rebate that you print out, fill in and mail to Apple. Once that is done, it takes 6-8 weeks for your rebate to come.

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    i used my visa to buy an album, it appeared and i was listenting to it, now when i try to update my iphone and get apps i cannot, it says my card was declined but yet i receviecd the cd>

    Thank you for clarify I'm supposed to read the ENTIRE article. I thought I was just supposed to read the title and magically everything will fix itself. I appreciate you taking the time to help me however I do not appreciate the caps and the way you have addressed the situation. If you are not going to kindly help people/make suggestions just don't try! And for the record my conclusions are not illogical, the iOS7 thing is on the website in small font (which I got by reading the ENTIRE thing) and you should really find a new hobby because your socialization skills need some help! That goes for you too Chris. Not everyone is a tech nerd

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    I got windows 7 and I downloaded itunes and at first it said it was incompatible but then i got it to work. Now all of a sudden my itunes won't open. It keeps saying it is incompatible. Again??

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    My mac air 2011 was stolen, but luckily i got it back. The one who stole it had been using it, so i erased both HD drives. Now it cant get lion x installed because it is not available in the App store. What to do ?

    You may order Lion from the Apple Online store:
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  • Pages, Numbers and Keynote won't update.  App Store says update was applied, but when I open Pages/Number/Keynote, the version of  it shows the old version.

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  • My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account back?

    My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account to log in again and function properly, I shouldn't have to wait until I have a meagre £2.99 in my account again do I because I need the app store for other apps etc and updating, even if it is only 3 days I want my account back, I do not want nor did I give permission for the in-app purchase and would be happy for it to be returned/credited back so I can have MY account available for my IPhone.
    Please can someone give me more information or let me know how else I can get my account working again, before pay day on tuesday.
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    <Email Edited by Host>

    Hello paddyliverpool,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Refund is an option.
    Best of luck,
    Mario

  • I downloaded an audio book. It says it was downloaded but I cant find it on my iPad

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  • I can't download the Sandy Relief album that I pre ordered. Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already have, which I have not.

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    Hi OverratedBacon,
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    http://support.apple.com/kb/ht2519
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    http://support.apple.com/kb/ht1933
    Cheers,
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  • HT5114 How can I use my gift card to purchase? It says i already redeemed it but I haven't used the money in it.

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    Does any balance show on your account ? My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my iOS devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Store and it should show on the screen that you are taken to).
    You can check your account's purchase history via your computer's iTunes : See your purchase history in the iTunes Store
    If this is the first time that you've tried to download anything from the store, then unless you followed the instructions on this page when creating your account : http://support.apple.com/kb/HT2534
    then credit card details will need to be entered before the account can be used to download any item from the store.
    If you are getting a message to review your account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054

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