Says "Complete" even if exit module early

Question

I am new user to Captivate with a good desk-top publishing
knowledge but less IT/tech knowledge and have created an online
training course of 30 text pages with roll-overs and click boxes.
At the end is a 10 page quiz which the user needs a 70% passing
grade. I have followed the instructions of the outsourced company
where this module is loaded and set it up to report using SCORM but
users are getting module "Complete" messages when they actually
only read the first couple of pages and then had to exit for a
meeting or phone call. The only menu I can see that manages the
Complete/Incomplete status is on the Quiz Manager and this seems to
be either On or Off with no identification of how far through the
module is considered to be "Complete". Is there somewhere else or
some fix anyone knows of to ensure "Complete" is only reported if
the user actually goes all the way to the end and/or completes the
Quiz?

Answer 1

Each interactive object (click-box, button, text-entry-box,
or question-slide) can and must be set up to "Include in Scoring" -
or not. It is possible that some of the objects in your movie do
not have that option (to include) "checked", so the reporting
mechanism assumes the student is "done" when they reach the last of
hte (included) scoring objects. Just a guess . . .
I've noticed that all three of (your) posts today involve a
student leaving and returning to complete a learning module at a
later date or time. This would generally be considered poor
practice at best, and I would definitely consider making changes to
either shorten the Captivate modules so they can be completed, or
to lengthen the time allowed - and make it mandatory that the
assignment by completed. I DO realize this might not be possible,
but suggest it as a "best practice" whenever possible.
I also wonder if much of your problems with this issue aren't
really problems with the set up of your SCORM-compliant LMS and not
with Captivate??