Says my redemption code is not valid

I just purchased LightRoom 5 from Best Buy and when I attempt to enter my redemption code online to get the serial number, it tells me the redemption number is invalid. Frustrating.

Kelly71flo is this a redemption code from your purchase at Best Buy or is this a Student and Teacher Edition of the software?  Also have you tried accessing the site using a different web browser and then inputting your redemption code?

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