Says my serial number is invald off the box i got

when try in stall my serial number it says it's invald i got the mumber off the box
whats up

The reason for the software removal is you most likely have a licensing issue with the Adobe PCD and caps folder inside C:\Program Files (x86)\Common Files\Adobe.  I would try at least removing 3.0 and seeing if the installation is successful.  Do you still have access to the 3.0 installation media so you can install it again in the future?

Similar Messages

  • Elements serial number invalid straight off the box...help?

    I have a copy of photoshop elements 10 and when I install it it says the serial number is invalid... where to from here

    Hi there
    Please check this document: Invalid serial number error
    There is also a link to support if you need further assistance.
    Thanks
    Bev

  • I received photoshop elements 11 as a gift 2 years ago. I am fearful that I have lost the serial number. I have the box and the sleeve but neither have a serial number. I have installed the trial version, but hope I can add a serial number. Any suggestion

    I received photoshop elements 11 as a gift 2 years ago. I am fearful that I have lost the serial number. I have the box and the sleeve but neither have a serial number. I have installed the trial version, but hope I can add a serial number. Any suggestions?

    If you never bought the product then you cannot get the serial number.

  • Cannot install PSE13purchased on Amazon because Serial Number is incorrect on the box.  How do I obtain a valid serial

    Cannot install PSE13purchased on Amazon because Serial Number is incorrect on the box.  How do I obtain a valid serial

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    -or https://forums.adobe.com/thread/1572504
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    OR... Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • Hello, somebody borrowed my iP5 charger., and I can't notice if he returned the original charger of my iPhone. Is there any serial number of charger inside the box.

    Hello, somebody borrowed my iP5 charger., and I can't notice if he returned the original charger of my iPhone. Is there any serial number of charger inside the box?
    thanks:D

    Rapsanjo,
    No, according to varjak paw: Re: Does your Charger have a ID number attached to it that your phone will Save?

  • I own a copy of CS5.5 that I have on my PC. I have switched to a new iMac and during activation it says my serial number is not for the product I'm trying to activate

    I own a copy of CS5.5 that I have on my PC. I have switched to a new iMac and during activation it says that my serial number is not for the product I'm trying to activate. I have tried live chat a couple times but it says that chat is not available.

    Jb4short you can verify your registered serial number under your account at http://www.adobe.com/.  You can find more details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    If you have a volume license serial number then you need to download the volume license installation files from https://licensing.adobe.com/.

  • I can not find the serial number though I have the box, inserts and cd's in front of me.

    Trying to reinstall CS5 Design Standard. Where the heck is the serial number?

    All I apparently registered was acrobat pro.

  • I've just bought a new unlocked iPhone 5. I've not opened it because its going to be my Christmas present. The thing is that when I put the serial number that appears in the box to see how much apple care time left I have left this message appears

    We're sorry, but this serial number is not valid. Please check your information and try again.

    Does it have anything to do with not turning the iPhone on and registering it into the system??
    Thanks for the prompt answer!

  • Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]

    I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.

    double check that you have the correct number:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    if you're certain you do, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

  • Old school with CS2.  Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down.  Then they sent me here for help.  Does anyone have any advice?

    I don't have a clue what I am doing with this.  Here is my discussion with Customer Service:
    Naresh: Hello! Welcome to Adobe Customer Service.
    Naresh: Hi Mary.
    Naresh: I understand you have been getting invalid serial number, am I right?
    Mary Vance: Hi
    Mary Vance: yes
    Naresh: Please provide me with the serial number, Mary.
    Mary Vance: I provided my serial number here
    Naresh: Thank you for the serial number.
    Naresh: Please allow me 2-3 minutes while I check your serial number.
    Mary Vance: no problem
    Naresh: Thank you.
    Naresh: Thank you for being online.
    Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
    Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
    Mary Vance: will this allow me to reinstall Photoshop?
    Naresh: Yes, Mary.
    Mary Vance: ok...what is that link?
    Naresh: Please clcik here to download.
    Mary Vance: thank you....trying it now
    Naresh: You are welcome.
    Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
    Mary Vance: the download doesn't have anything regarding installation
    Naresh: Please click for the information.
    Naresh: I am sorry for providing wrong link.
    Naresh: Please click here to download.
    Naresh: The 3rd link is for the download of CS2 Photoshop.
    Naresh: Were you able to view the download link, Mary?
    Mary Vance: what file in that download is supposed to help me?
    Mary Vance: the first and 3rd link were the same
    Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
    Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
    Naresh: So you will have to download the software from the above link.
    Naresh: May I know in what OS you are trying to install the software?
    Mary Vance: the link sends me to a CS2 help package
    Mary Vance: windows 7
    Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
    Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
    Naresh: Okay.
    Naresh: You can try downloading the software.
    Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
    Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
    Naresh: May I know whether you uninstalled the product.
    Naresh: ?
    Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
    Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
    Naresh: Please click here to visit the forums.
    Mary Vance: I guess I will try that.
    Naresh: Yes, please.
    Naresh: Is there anything else I can help you with?
    Mary Vance: I don't see where you helped me with this yet, so I guess not!
    Naresh: I am sorry for the inconvenience.
    Naresh: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Any help would be appreciated.

    CS2 is very old and reached its "end of life" a while back.  So probably won't run on modern operating systems.  If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Nancy O.

  • I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • I just bought the MacBook Pro 13" and it says I have Adobe Lightroom 5, but when I try to register it and put serial number , it only has 6 boxes. Do they mean serial number of my computer  because thats 12 digits

    I'm trying to register Adobe Lightroom 5 on my new 13" MacBookPro Retina. When they say type in serial number , theres only 6 boxes. My macbook has 12 digits so I can't advance to next question. what am I doing wrong. It sayd that the adobe Lightroom 5 is on this macbook pro...Can someone help ?

    Did you buy this directly from Apple or from elsewhere. I've never heard of Lightroom coming pre-installed so it sounds like you MBP might not really be "new."
    Enter your serial number here to check the support status and see if the computer has been previously registered:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    If you did not buy it from Apple and that site shows any purchase date other than yours (± a few days), return the computer to the fraud perpetrators who sold it, get your money back, and buy directly from Apple next time

  • I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

    I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

    Hi Rosera,
    This is bad and I am sorry to hear that you are running into these issues.
    Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
    It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
    Have you tried the steps mentioned below by Barbara?
    If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
    Regards,
    Ankush

  • Photoshop 13 wont install off disc.  Can I download it and still use the serial number off the box?

    Tried everything to install Photoshop Elements 13.  Sits at 11%.  There is a C++ issue even though there is no issue!!  My question is can I download it from Adobe and use the serial number off the box?

    Yes, you can download and use the serial number you have.
    PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  • I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is i

    I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help

    Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
    Photoshop Elements
    Good luck on it! 
    Gene

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