Says My To Check My Internet Connection
It stopped letting me go on itunes store a few days ago here my Diagnostics:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Compaq Presario 061 PX805AA-ABA SR1563CL NA530
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 8F7521B0B8748224
Current user is an administrator.
The current local date and time is 2010-02-08 00:03:14.
iTunes is not running in safe mode.
Video Display Information
SiS 760
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {83A36003-9121-48EB-BA3D-3C28FB700EBD}
Description: Hamachi Network Interface
IP Address: 5.84.217.248
Subnet Mask: 255.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 5.0.0.1
Lease Obtained: Mon Feb 08 00:01:43 2010
Lease Expires: Mon Feb 08 00:05:58 2010
DNS Servers:
Adapter Name: {3110EBE8-CA48-4A0A-88B2-AB7265721DBE}
Description: SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Sun Feb 07 16:17:47 2010
Lease Expires: Wed Feb 10 16:17:47 2010
DNS Servers: 192.168.2.1
192.168.2.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-01-16 22:34:48.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
SiS 7001 PCI to USB Open Host Controller. Device is working properly.
SiS PCI to USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod touch running firmware version 3.1.2
Serial Number: 8L937LV075J
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
+Using Proxy: Yes+
+HTTP Proxy: 127.0.0.1:5555+
Turn off the proxy.
By the way, that's a malicious entry that I doubt you set up yourself. Your PC probably has some malware on it.
IE settings> Tools > Internet Options > Connections > LAN settings
Uncheck the proxy box
Restart itunes
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I knew I'd seen the solution you've provided somewhere - either in MacWorld or MacFormat - but couldn't remember the Gatekeeper bit!
I shall save it somewhere VERY safe now in case this happens again …
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Certain types of software can affect the way a computer sends and receives information from the Internet. This article may help you resolve the issue:
Information about error -50 and downloading videos
http://support.apple.com/kb/TS1583
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I'd try the following document:
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Hi,
Maybe the radio connection on the other end is not working. Hope this helps.
xxmitchxx90 -
I have been listening to iturnes radion on my computer for months. now i get an error.
"an error occurred while contacting the radio tuning service. Check your internet connection, or try again later".
I have reset the cache but nothing seems to help. Any help???
55AnnieSomebody suggested clearing the Store cache. I don't know why that would affect the radio. Seems to have not worked for some, worked for a few or maybe they imagined it. Many other posts about this if you browse the forum.
This is happening to some people some of the time in some places, but then not affecting people in other places, or in the same place at different times. You try to guess what is going on. Hasn't happened to me. Maybe it's my iTunes 7.5, or maybe it's luck of the draw since I never use iTunes radio.
Complain to Apple:
http://www.apple.com/feedback/itunesapp.html
Oh, don't expect Apple to say anything about this -- that's not their style. -
I recently purchased face time, yet I am unable to sign in - I keep getting an error saying I need to check my internet connection. I have turned off my firewall. Any thoughts???
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For over a week,I get the following message everytime I have tried to connect to ITunes Radio..."An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later." My internet connection is excellent & strong & "LATER " has been over a week. Any help or suggestions?? It would be much appreciated, thanks
Somebody suggested clearing the Store cache. I don't know why that would affect the radio. Seems to have not worked for some, worked for a few or maybe they imagined it. Many other posts about this if you browse the forum.
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Complain to Apple:
http://www.apple.com/feedback/itunesapp.html
Oh, don't expect Apple to say anything about this -- that's not their style. -
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