Says no compatible driver when trying to burn, device mgr. lists one

Trying to burn a CD/DVD using a couple different programs I have; after dragging file to the appropriate place, then pressing burn, I get message - no compatible driver. When I checked the device manager, it shows the HP DVD RW AD7561S ATA device. I tried both DVD RW and CD-R discs. I've tried to burn off and on for the last several years (not a heavy user) with the same result.. Could it be something wrong with the disc tray or the driver itself? Any suggestions would be appreciated. My notebook is the HPG71 / G71-3406S.

Hi,
First, try the automated fixit from Microsoft on the link below.
Windows 7
Vista
Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Can't burn a CD in iTunes for Windows - Apple Support
http://support.apple.com/en-ae/HT203173
Find out what to do if you can't burn an audio CD using iTunes for Windows. Sometimes an audio disc may not burn as expected. Here are some things to check.
Update iTunes
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Last Modified: Feb 3, 2015
Have a good day ...
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Zachy,
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Says no compatible driver when trying to burn, device mgr. lists one

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