SB Audigy 2 Platinum Remote Control Problem, Need THis Resolved quic

Question

Hi
this is a Known issue to Symantec Support, I really really want to be able to use my Audigy 2 Remote Control with this Soundcard, but I can't, until Symantec or YOUR SLOW AS MOLASSES COMPANY UPDATES MEDIASOURCE SOFTWARE SO THESE 2 PROGRAMS DON"T CONFLICT, WITH REMOTE CENTER LOADING ON STARTUP, IT WILL NOT LOAD AUTOPROTECT FOR NORTON ANTIVIRUS 2005
FIX THIS, and quickly, is all I have to say
Or let use SB Audigy 2 Platinum Users download the newest versions of the software
Message Edited by bikeman on 0-22-2004 03:34 AM

Answer 1

Hi
I don't have that file on startup--SBDrvdet, All I have is Creative DVD Audio Driver Detector, CTHelper, and RCman, which is disabled so Norton's Autoprotect will work ok.
Thanks for the reply though
Here is Symantecs workaround, I guess I can li've with these, but if Norton's Autoprotect winds up disabling by this workaround, and I happen to get a trojan or virus in..then I won't be very happy
To stop Creative MediaSource Go! from running when the computer starts
On the Windows taskbar, click <B>Start </B>><B>Programs </B>><B>Creative </B>><B>Creative MediaSource Go!</B>, and then click <B>Creative MediaSource Go!</B></LI>
Right-click anywhere on Creative MediaSource Go!</LI>
In the new window that appears, click <B>Close</B>. This prevents the program from loading when the computer starts.</LI>
Do one of the following:
If you also have Creative RemoteCenter, then go on to "To stop Creative RemoteCenter from running when the computer starts."</LI>
If you do not have Creative RemoteCenter, then restart the computer and go to the next step.</LI>
</LI>
After the computer starts and Norton AntiVirus runs without a problem, then re-enable Creative MediaSource Go!</LI>
<B>To stop Creative RemoteCenter from running when the computer starts</B>
Do one of the following:
In Windows XP, on the taskbar, click <B>Start </B>><B>Control Panel </B>><B>Remote Control Center</B>.</LI>
In Windows 2000, on the taskbar, click <B>Start </B>><B>Settings </B>><B>Control Panel </B>><B>Remote Control Center</B>.</LI>
</LI>
Uncheck <B>Enable RemoteCenter</B>.</LI>
Uncheck <B>Show RemoteCenter icon on taskbar</B>.</LI>
Uncheck <B>Show RemoteCenter splash screen when RemoteCenter is started</B>.</LI>
Restart the computer.</LI>
After the computer starts and Norton AntiVirus runs without a problem, then re-enable RemoteCenter. To re-enable RemoteCenter, repeat steps through 5, this time checking each entry.You must repeat these steps whenever you start the computer.</LI>
After Disabling Creative DVD Audio Detector, I reenabled the Remote Control and restarted, and so far so good last 2 days without a conflict With Norton Antivirus, if it really does solve the problem, I will email Symantec Support and let them know the solution, so they can inform other users with the same problem, since obviously creative doesn't want to assist them in finding the problem or provide help fixing it. So far Remote Control hasn't been an issue, but I'm gonna wait til end of month to send off an email to Symantec to make sure it's actually fixed. Since if it doesn't drop out of me by then, then I know it's fixed, since was only in 2 weeks before it got the internal program error before.
Message Edited by bikeman on <SPAN class=date_text>0-25-2004<SPAN class=time_text>04:47 AM
Message Edited by bikeman on <SPAN class=date_text>0-25-2004 <SPAN class=time_text>04:47 AM
Message Edited by bikeman on 0-29-2004 04:08 AM