SB Audigy 2 ZS Platinum and Norton UnEr

Hi all...
I have built a new computer with the following specs:
ASUS P5WD2 motherboard
Pentium 4 650 processor
GB memory
2 300GB Seagate SATA dri'ves
MSI ATI RX800XL PCI-E video card
SoundBlaster Audigy 2 ZS Platinum
WinXP SP2, fully updated
I have installed Norton SystemWorks 2006 and SoundBlaster software. Unfortunately, they are not playing nice with each other.
First, I discovered that the SoundBlaster software affected Norton AV Auto-Protect, as stated here elsewhere on the forum. For my system, I corrected this problem by finding two settings that were turned off after installing the SoundBlaster software. Clicking Options on the main SystemWorks screen, then Norton AntiVirus, you get a screen with numerous checkboxes. Under Auto-Protect, Advanced there is a checkbox for Load Auto-Protect when Windows starts that (again on my system) became unchecked all by itself. I checked this and also checked start auto-protect on the main options menu. All of this seemed to fix the problem.
Second, I cannot use Norton UnErase when two SoundBlaster files are loaded at boot: RcMan.exe and SBDrvDet.exe. With these two files loaded, Norton UnErase is not usable at all. Without these loaded, all is well.
These two files are for the remote control and for the dri've bay controller that attaches to the sound card.
Has anyone experienced this? Anyone know a workaround? Anyone know how I can load these two files and not have issues?
Thanks to all...
George

George,
Try uninstalling all your Norton applications and follow by cleansweep your sound card software/driver. The steps to cleansweep your sound card can be found with this Knowledgebase article SID72. After you have done both, install the sound card driver/application first using the installation CD. Ensure that the sound card is function fine. After which, install your Norton software.
Jason

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Screenshot / Image here: http://www.b3ta.cr3ation.co.uk/data/jpg/creativeventriloerror.jpg
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JohnZS wrote:
Hi all.
Normally I tend to help, but this time the tables have turned and I am looking for help.
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HELP!!!
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Thanks
CTX Triniton USB CRT --> does USB mean, there are USB hub/controller(s) 'onboard' --> how many USB controllers more can be seen on device manager? Some of these may share IRQ with Audigy or its 'add-ons'.
Try to disable all those new USB controllers 'comes with monitor' or turn them OFF (from monitor panel) if it's possible. You can then later apply them easily.
<i>Also, did you install some software bundled with monitor. Thse may have changed some files to newer or older versions. Try re-installing SP2/directX/patches for OS.</i>
.jtpMessage Edited by jutapa on 09-08-2005 :23 PM

Audigy 2 ZS Platinum + SPDIF out + GTA San Andr

Hi,
I've recently bought an Audigy 2 ZS Platinum and I must say I'm very pleased with it.
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You did not install yout drivers correctly.
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5. Select to uninstall your current drivers, and make sure the option "Remove Creative shared files ..." is selected.
6. Restart and install the new driver using the same executable, while also checking the "Overwrite shared files" is selected!
Now you shouldn't have problems with the THX Console. I also had the smae problems and the Enviroments were also missing form the EAX Console. It was because I didn't select that overwrite option.

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Hello there,
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i am having front panel issues. i think the damage to the card is a potential problem, but i don't think it's the cause for the panel not working. i think something is just seriously wrong with creative hardware. i really don't think pre-sales testing was performed extensi'vely enough. i have had more problems with my audigy 2 platinum in the 2.5 yrs i've had it than a new born baby. to make a long story short, i did a complete upgrade of my system, the only thing i kept was my case and audigy 2 and front dri've bay. i did nothing different than i had before, re-installed windows and everything. everything EXCEPT the front dri've bay works. i do get the red light from the optical out though, so there is power. i don't know what's wrong with this thing. all i can say is: creative you need to get your s**t together, you have as many issues with your sound blaster cards as microsoft has with windows. tech support: you need to do something for once and answer posts that people ask. i posted my question about this problem 7 months ago when it happened, guess how many repsonses i have. ZERO, NONE, NADA, NOT ONE RESPONSE. i don't blame forum users, not everyone knows, i blame tech support b/c you don't respond. i have no clue why, but do something, please.

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So how do I make it stop resetting channels 0 to 7? It also sets channel 8 at max.
Message Edited by dman3k on 08-05-2008 :43 PMMessage Edited by dman3k on 08-06-2008 09:59 AM

I'm having similar problems...no sound at all from the external I/O box. I can hear system sounds, though. I posted a similar question last week...no replies. This forum seems to have lots of questions, but little in the way of answers.

Audigy 2 ZS Platinum - Weird Crash

Hi everyone,
I have an Audigy 2 ZS Platinum and I am getting a crash in most of my games. The strange thing is I hear sounds repeating when the crash happens. Joint operations doesn't crash the system but the sound freaks out and I am able to select a different sound format from the menu and keep playing.
I am thinking the memory on the sound board may be bad. Is there a utility to test them memory?
The computer does pass all of the direct x tests and for the most part it works. The system will work from min to several hours before a crash will happen. Here are my system specs if you need them...
P4 3.2 Intel
.5GB Ram
Asus P4C-800 Motherboard
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Audigy 2 ZS Platinum with Creative 7. speakers - when they work they sound great
I have all windows updates and all of my drivers and motherboard bios are up to date.Message Edited by DrReaper on 0-22-2005 03:7 PM

Hi guys
If your computer has any VIA chipset, and if your computer has any of the following problems, then you might need this driver.
The computer stops ("freezes", "hangs", "locks up"), or makes unusual noises when playing sounds.
The computer stops, or files are corrupted, when copying to or from an IDE DVD, CDROM, or CDRW dri've.
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Audigy 2 ZS Pl and BF2. Arr

I have an Audigy 2 ZS Platinum and have been having a lot of problems with sound in BF2.
It started a couple weeks ago, my sound would crackle and pop a lot. Then it started making really loud screeching noises. After playing for a few hours the sound in the game would start to lag along with the game a little after.
I was told that these new drivers came out, so decided to try them out.
I uninstalled all my old stuff and ran driver cleaner pro.
Installed the new drivers having high hopes. Everything seemed fine and voice is being heard using the mic.
I start up BF2 and all seems ok. I go in to check my volume in the audio options and IT DOESN'T WORK! I press the start tests and nothing is coming through! I play with all the settings, turning off EAX, using software instead of hardware, minimize the game and check the audio options, Nothing fixes it! I go into the BF2 folder and run the VOIP setup test and that works fine. I tried reinstalling the drivers, and that did nothing.
Also, whenever I enter a server, i get this loud sort of pop/crackle noise right before I start playing.
This is the only thing I have done to change the computer and it was working before. So this has to be the problem.
I tried doing what some wrote on here about replacing the file and that has not done anything.
Anyone else having the same problems and getting tired of this not working?Message Edited by Pennybags on 02-0-2006 0:53 AM

Yes, I had this squealing start after I updated from the drivers from 2003 including on my CD that I got in my Audigy 2 platinum I got around December, the squealing was not so common and only happened occasionally, I thought my speakers were dying or my sound card, I ignored it. Then today I installed the 'brand new' drivers, and the squealing/crashing/losing gunfire sounds (etc.) happens WHENEVER more than 4 or 5 noises are played at once, I figured out what causes it for me. When you throw a grenade it's supposed to deafen you with a high pitched sound, but with the new drivers it doesn't deafen you with that sound it merely stops making the noises it was supposed to deafen (gunshots from your gun). Try it and let me know if you notice the same. I find this problem mostly unrelated to the squealing/screeching, and a new problem with the new drivers. I emailed creative about this today and I hope they fix it NOW.
IT'S SO ANNOYING TO HAVE SPENT MONEY ON A 200$ CARD (00$ REBATE, no wonder why!), and have it not work for the very game it's official partner created. Do any of these companies actually work together or is it just a marketing scam, it was the same for everquest 2 and nvidia, they were the worst pair. What's with this?
I guess next I'll try to install it with the 2003 drivers maybe it'll be less frequent a problem, or I'll switch to onboard sound.
This is the letter I sent to creative BTW:
Purchase Date: 2-20-2005
AMD 64bit 3500+ (Winchester Core)
2.20ghz
024mb Corsair XMS Low Latency PC3200 in 52mb x2
05.005 ASUS
ASUS A8N Sli-Deluxe (nvidia nforce 4)
I upgraded the drivers on my software to your most recent driver for the SB Audigy 2 ZS Platinum (SBAX_WEBUP_LB_2_08_0004.exe) from your website, released January of 2006. After installing it I had a massi've amount of problem with intensi've applications such as games. For Example: In Battlefield 2, a game made "supposedly" with the collaboration of Creative has massi've crashes and audio scrambling (high pitched SCREECHING sounds, cracking, crackling, whirring, and all manner of garbled and insane sounds), this did not happen frequently with any of the previous drivers (but it did happen month after getting the product).
I am concerned that either your drivers are faulty (which is odd because you are a partner of DICE, the company who produced Battlefield 2 and supposed to Explicitly support that game), or my hardware is faulty/defecti've. Your website does not list previous driver revisions and gives no solution for this problem.
What I have tried to remedy the problem:
. Uninstalled and reinstalled various programs that were having problems (battlefield 2, etc.)
(Problem Persisted)
2. Uninstalled the Drivers and Audigy 2 card and reinstalled the newest drivers availible on your site. (Problem Persisted)
3. Tested my onboard sound card with the problem programs, and my ONBOARD SOUND CARD Works FINE with those programs. Turned off my onboard sound and tried my Creative Audigy z2 platinum card. (Problem Persisted!!!)
Please assist me in this problem, I am dissapointed that my free onboard sound device works better than a 200$ soundcard I bought from your company with programs that your company Creative is officially partnered with, and since it is not the programs causing the problem explicitly for all sound cards, it must be your card.

Audigy Platinum and 56K PCI modem confl

I have had modem connection problems so I reformatted the hard dri've and reloaded the OS to get a clean start. Now, I have a conflict with the Audigy Platinum and 56K PCI modem. The sound card works great until I dial-out on the modem - at that point there is either no sound or a high-pitched tone is heard when a sound is played. Also, if I am activly connected to the internet and play a sound, the connection will drop and the modem will refuse to reconnect with various errors (no dial tone or port already open). The only way to reset the sound card and modem is to reboot. If I disable the Audigy card under device manager, the modem works great - connects and reconnects fine. BTW, this is the third PCI modem I have tried, all by different manufactures and chipsets, so I don't think it is a modem problem.
Some system specs:XP Home SP 2Audigy Platinum with the latest production drivers availableUS Robotics 56K PCI modem model #5660AAsus A7N8X deluxe motherboard with on-board sound disabled
The Audigy card is installed in a PCI slot that is not shared, also the Audigy card is using IRQ 5 and the modem is on IRQ using COMM port 3. Everything looks fine under Device Manager (no unknown devices or devices with errors). MSINFO32 shows no device conflicts.
Has anyone seen this before? Any workarounds? Any idea why the Audigy card would conflict with the modem like this?
Thanks,Terry C.

I updated the BIOS to the latest ASUS release, 008, and it seemed to resolve the problem.

SB Audigy 2 ZS Platinum and Norton UnEr

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