SB AUDIGY 2 ZS PLATINUM - REMOTE NOT WORK

I've installed the SB 2 ZS Platinum into my new system and everything is working correctly except for the remote. I've removed the plastic strip from the battery compartment but when a button is pressed nothing seems to happen. I would expect to see a light on the front of the remote illuminate but it does not. Perhaps there is no light that illuminates when a button is pressed!!!! I would at least expect the volume controls to have an effect on the volume. Nothing happens. I have power to the face plate and the headphone jack and volume control do work. The IEEE 394 port is also working. Any suggestions?

OK, let's see, you have a device that is still under warranty. You properly installed said device. You put batteries in the remote but it does not work no matter what you try. It seems to me that you have only one option and you mentioned it in the penultimate sentence in your post.
Hope it's not a long dri've.:smileyvery-happy:
Richard
Message Edited by sf3454 on 03-3-2005 03:28 AM

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