SBO Backup and Messenging Service - Starting

Hi all experts,
My customer is running SAP B1 8.8 PL13. Everything was working fine.
Last night, they restarted their SAP Server. After that SBO Backup and SBO Mailer services cannot be started. I opened the SBO Service Manager and the Run, Pause, Stop buttons are all greyed out. I go to the services in control panel, SAP Business One BackUp Service and SAP Business One Messaging Service status is always in "STARTING" but it does not change to started. Other services are fine.
What should i do?
thanks,
Taw-Fey

Hi,
You can try this sap note solution:
Collation Settings of MSSQL Server 2005 or 2008
Symptom
When defining the wrong collation during manual installation of MSSQL Server 2005 or MSSQL 2008, in certain situations it might cause functional problems. Examples:
1. When trying to use any functionality of Drag & Relate, the following error message will be displayed: 'No matching record found'.
2. When runing "Sales\Purchase analysis report" for Business Partner, the report might not retrieve any results eventhough it should.
Other terms
MSSQL 2005, MSSQL 2008, SQL server, documentation, collation, Drag & relate, drag and relate, collation settings, collation setting, SQL 2005, SQL 2008
Reason and Prerequisites
Consulting Note
Solution
The latest version of any documentation can be found at http://service.sap.com/smb/sbo/documentation.
Please make sure to choose collation setting of: SQL_Latin1_General_CP1_CI_AS
when installing MSSQL 2005 / 2008 Server.
In order to check what the collation is set to in your server, please run the following query:
Collation of your Server:
select SERVERPROPERTY ('collation')
(This query gets the collation settings of MSSQL Server's System Database "Master")
Expected answer : SQL_Latin1_General_CP1_CI_AS
In case you have already installed the MSSQL 2005 or 2008 Server with any collation other than SQL_Latin1_General_CP1_CI_AS, please follow the steps below:
Change your server collation to SQL_Latin1_General_CP1_CI_AS.
You can find Microsoft's instructions for changing an SQL server collation here:
http://msdn2.microsoft.com/en-us/library/ms179254.aspx
Please note that collation settings of Database "Master" needs to be changed only. All SAP Business One Databases must not be changed! These must remain on SQL_Latin1_General_CP850_CI_AS.
If you need any clarifications with this process please refer to an Expert Empowerment Session "SQL 2005 Server Collation settings" at https://websmp203.sap-ag.de/~sapidb/011000358700000050892007E/ or http://service.sap.com/smb/sbo/support -> Archive: Empowerment Sessions.
If you have any Servicepack for MSSQL Server installed, but the Servicepack is not included into your DVD MSSQL Server, do as follows:
1. Deinstall Servcicepack
2. Change Collation Settings as per Expert Empowerment Session
3. Install Servicepack again
I have checked that if you install SQL server manually, the collation will be Latin1_General_CI_AS.
JimM

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