SBS 2011 OK but OWA unavailable

We have migrated from SBS 2003 to SBS 2011 this weekend and are now on page 73 of the migration documentation (we have NOT clicked the last step to 'Complete Migration'). Our users are logging onto the network successfully this morning (about 50),
documents are being directed, Exchange to Outlook working, etc. Overall, very little pain so fa this morning.
Last night, after returning home, I logged into remote successfully. All items work EXCEPT OWA. I install my user name and password in the login screen and then I receive a 'HTTP 500' error with the message 'Can not display Page. Most likely problems are
the page under maintenance, or a programming error'. Once at work I tried the same using the remote address (https://remote.domainname.com) and have the same error. I used on my computer in the network to browse
to OWA (https://servername/owa), same error as above. Thinking it may be a certificate error, I downloaded the certificate installer from \public\downloads and tried to install it on my local computer. The installed
opens to the page where it asks where to install (computer or mobile device), I choose 'Computer' and an error message pops up saying that it can not install the certificate.
Do I need to run the last 'Migration' step before OWA issue will be resolved? Or is there another issue?
Best Regards,

Thanks for the reply, Susan.
The certificate is the self signed cert. I have not closed my 'Complete Migration' wizard yet (the last step is all that is left; does it actually do anything or just give you the next instructions on removing the SBS 2003 server?), and was a little afraid
to run the fix my network wizard. Any problem at this point?
If the next step in 'Complete Migration' is just more docs without other maintenance happening behind the scenes, then I will complete that and run fix my network.
Best Regards, Mark

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    If you have feedback for TechNet Subscriber Support, contact
    [email protected]
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    TechNet Community Support

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    Did you mean that can’t reinstall IIS via Add Roles Wizard? Did you get any error message?
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    to the following thread and check if can help you.
    Small
    Business Server 2011 ... Exchange Server .. Reinstalled IIS and OWA now doesn't work
    Hope this helps.
    Best regards,
    Justin Gu

  • Renaming a SBS 2011 Domain

    hi all,
    basically i have been asked to help rename the majority of our infrastructure to coincide with a recent business name change. We only run with 1 server unit that has a license of windows sbs 2011 standard edition installed, so that means we have server 2008
    running with exchange 2010 and sharepoint 2010. 
    i was just wondering if it would be possible at all to carry out a rename for everything here and keep it all working together nicely. i have previously read that this is not possible, but i just wanted to get some confirmation for myself.
    any help here is greatly appreciated.
    thanks,
    (P.S. sorry if there isn't enough info here i myself don't have vast amounts of experience with this stuff)

    Short answer, NO, once SBS 2011 local domain name has been setup it cannot be changed. If you wanted to change the local domain, you would have to do a clean install of the OS. However you can add the new public domains in which you would like Exchange to
    receive email for.

  • Sharepoint Foundation Search errors SBS 2011

    I have a SBS 2011 Server that is having SharePoint Foundation Search Errors and my backup is not working because of it.  The service will not start.  Any ideas as to how to fix this would be much appreciated.
    Error 1
    The gatherer is unable to read the registry ContentSourceID missing..
    Context: Application 'Search_index_file_on_the_search_server', Catalog 'Search'
    Details:
    The operation completed successfully.
    (0x00000000)
    Error 2
    Component: add2c3f0-cc4c-41ae-aa1e-ce8ac2088d23
    An index corruption of type WidSetFormat was detected in catalog Search. Stack trace is
         tquery offset=0x0000000000034F68 (0x000007FEBE804F68)
         tquery offset=0x000000000001E39D (0x000007FEBE7EE39D)
         tquery offset=0x00000000000EDF54 (0x000007FEBE8BDF54)
         tquery offset=0x000000000012C5B4 (0x000007FEBE8FC5B4)
         tquery offset=0x000000000012CD77 (0x000007FEBE8FCD77)
         tquery offset=0x0000000000124AF6 (0x000007FEBE8F4AF6)
         tquery offset=0x0000000000125373 (0x000007FEBE8F5373)
         tquery offset=0x0000000000126F9D (0x000007FEBE8F6F9D)
    Error 3
    The plug-in in SPSearch4.Indexer.1 cannot be initialized.
    Context: Application 'add2c3f0-cc4c-41ae-aa1e-ce8ac2088d23', Catalog 'Search'
    Details:
    (0xc0041800)
    Error 4
    Content index on Component: add2c3f0-cc4c-41ae-aa1e-ce8ac2088d23
    could not be initialized. Error Search.The content index is corrupt.   0xc0041800
    Error 5
    The application cannot be initialized.
    Context: Application 'Search_index_file_on_the_search_server'
    Details:
    Unspecified error
    (0x80004005)
    Error 6
    The gatherer object cannot be initialized.
    Context: Application 'Search_index_file_on_the_search_server', Catalog 'Search'
    Details:
    Unspecified error
    (0x80004005)
    Critical Error
    The Execute method of job definition Microsoft.SharePoint.Search.Administration.SPSearchJobDefinition (ID 776e67a1-4b09-4da4-8544-25d0b287f49e) threw an exception. More information is included below.
    The device is not ready. 

    Larry,
    I have an online backup that is backing up the data, the  SBS backup worked the day before, but failed last night.
    The forum said I couldn't post a link, so I modified it below. Spaces are slashes.
    www dot altaro dot com hyper-v sbs-2011-backups-failing-vss-error-0x800423f3-event-id-8230-spfarm-spsearch
    Below are two of the errors that I'm getting.  Maybe if I fix sharepoint search, then that would fix my problem??
    Volume Shadow Copy Service error: Failed resolving account spsearch with status 1376. Check connection to domain controller and VssAccessControl registry key.
    Operation:
       Gather writers' status
       Executing Asynchronous Operation
    Context:
       Current State: GatherWriterStatus
    Error-specific details:
       Error: NetLocalGroupGetMemebers(spsearch), 0x80070560, The specified local group does not exist.
    The backup operation that started at '‎2013‎-‎08‎-‎24T03:00:33.076000000Z' has failed because the Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed with following error code '2155348129'. Please review the
    event details for a solution, and then rerun the backup operation once the issue is resolved.
    Thanks,
    John

  • SBS 2011 Remote Web Workplace issues not enough memory???

    Hi,
    Were having problems with the RWW website on our SBS 2011 server, users are able to logon, but the connect buttons of the computers are not working, if we click on them nothing happes, no error message, nothing.
    When a users logs on we see 5 error messages in the application log of the SBS server, 4 times event 3 appears and 1 time event 1309, all messages say there is not enough memory available (less then 5%). When we close some applications/services and the memory
    usage is below 95% the RWW websites works fine and the connect buttons function properly.
    This server has 16GB of RAM, beside the standard SBS 2011 installation we installed only anti-virus and back-up software on this server.
    We have several other customers that are running SBS 2011 servers, they have less internal memory and sometimes just 98% of free memory, but their RWW websites function without any problems and don't get these error messages.
    Can someone tell me how to resolve this problem?
    This are the complete error messages:
    Logboeknaam:   Application
    Bron:          System.ServiceModel 4.0.0.0
    Datum:         16-5-2013 10:36:34
    Gebeurtenis-id:3
    Taakcategorie: WebHost
    Niveau:        Fout
    Trefwoorden:   Klassiek
    Gebruiker:     NETWORK SERVICE
    Computer:     
    Beschrijving:
    WebHost kan een aanvraag niet verwerken.
     Informatie afzender: System.ServiceModel.ServiceHostingEnvironment+HostingManager/28106152
     Uitzondering: System.ServiceModel.ServiceActivationException: De service /Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc kan niet worden geactiveerd als gevolg van een uitzondering tijdens de compilatie. Het uitzonderingsbericht is: Het controleren
    van de geheugenpoorten is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt dit probleem oplossen door de belasting van de
    computer te verlagen of door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.. ---> System.InsufficientMemoryException: Het controleren van de geheugenpoorten is mislukt omdat het
    vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt dit probleem oplossen door de belasting van de computer te verlagen of door de waarde van
    inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.
       bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64& availableMemoryBytes)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
       --- Einde van intern uitzonderingsstackpad ---
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
       bij System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath, EventTraceActivity eventTraceActivity)
     Procesnaam: w3wp
     Proces-id: 21252
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="System.ServiceModel 4.0.0.0" />
        <EventID Qualifiers="49154">3</EventID>
        <Level>2</Level>
        <Task>5</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-05-16T08:36:34.000000000Z" />
        <EventRecordID>404277</EventRecordID>
        <Channel>Application</Channel>
        <Computer></Computer>
        <Security UserID="S-1-5-20" />
      </System>
      <EventData>
        <Data>System.ServiceModel.ServiceHostingEnvironment+HostingManager/28106152</Data>
        <Data>System.ServiceModel.ServiceActivationException: De service /Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc kan niet worden geactiveerd als gevolg van een uitzondering tijdens de compilatie. Het uitzonderingsbericht is:
    Het controleren van de geheugenpoorten is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt dit probleem oplossen door de
    belasting van de computer te verlagen of door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.. ---&gt; System.InsufficientMemoryException: Het controleren van de geheugenpoorten
    is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt dit probleem oplossen door de belasting van de computer te verlagen of
    door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.
       bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64&amp; availableMemoryBytes)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
       --- Einde van intern uitzonderingsstackpad ---
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
       bij System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath, EventTraceActivity eventTraceActivity)</Data>
        <Data>w3wp</Data>
        <Data>21252</Data>
      </EventData>
    </Event>
    Logboeknaam:   Application
    Bron:          ASP.NET 4.0.30319.0
    Datum:         16-5-2013 10:36:34
    Gebeurtenis-id:1309
    Taakcategorie: Webgebeurtenis
    Niveau:        Waarschuwing
    Trefwoorden:   Klassiek
    Gebruiker:     n.v.t.
    Computer:     
    Beschrijving:
    Gebeurteniscode: 3005
    Gebeurtenisbericht: Er is een onverwerkte uitzondering opgetreden.
    Gebeurtenistijd: 16-5-2013 10:36:34
    Gebeurtenistijd (UTC): 16-5-2013 8:36:34
    Gebeurtenis-id: 2ce25cc6a90146e8ad0fa32e504b86ef
    Gebeurtenisreeks: 134
    Gebeurtenisinstantie: 7
    Gebeurtenisdetailcode: 0
    Toepassingsinformatie:
        Toepassingsdomein: /LM/W3SVC/1/ROOT/Remote-1-130131644927895718
        Vertrouwensniveau: Full
        Virtueel pad toepassing: /Remote
        Toepassingspad: C:\Program Files\Windows Small Business Server\Bin\WebApp\RemoteAccess\
        Computernaam:
    Procesinformatie:
        Proces-id: 21252
        Procesnaam: w3wp.exe
        Accountnaam: NT AUTHORITY\NETWORK SERVICE
    Uitzonderingsinformatie:
        Uitzonderingstype: InsufficientMemoryException
        Uitzonderingsbericht: Het controleren van de geheugenpoorten is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen.
    U kunt dit probleem oplossen door de belasting van de computer te verlagen of door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.
       bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64& availableMemoryBytes)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
    Aanvraaginformatie:
        Aanvraag-URL: https://mail.mannekus.com:443/Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc/js
        Aanvraagpad: /Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc/js
        Hostadres gebruiker: 192.168.10.91
        Gebruiker: MANNEKUS\ITSN
        Is geverifieerd: True
        Verificatietype: Forms
        Accountnaam thread: NT AUTHORITY\NETWORK SERVICE
    Threadinformatie:
        Thread-id: 28
        Accountnaam thread: NT AUTHORITY\NETWORK SERVICE
        Imiteert: False
        Stacktracering:    bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64& availableMemoryBytes)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
    Aangepaste gebeurtenisdetails:
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="ASP.NET 4.0.30319.0" />
        <EventID Qualifiers="32768">1309</EventID>
        <Level>3</Level>
        <Task>3</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-05-16T08:36:34.000000000Z" />
        <EventRecordID>404279</EventRecordID>
        <Channel>Application</Channel>
        <Computer></Computer>
        <Security />
      </System>
      <EventData>
        <Data>3005</Data>
        <Data>Er is een onverwerkte uitzondering opgetreden.</Data>
        <Data>16-5-2013 10:36:34</Data>
        <Data>16-5-2013 8:36:34</Data>
        <Data>2ce25cc6a90146e8ad0fa32e504b86ef</Data>
        <Data>134</Data>
        <Data>7</Data>
        <Data>0</Data>
        <Data>/LM/W3SVC/1/ROOT/Remote-1-130131644927895718</Data>
        <Data>Full</Data>
        <Data>/Remote</Data>
        <Data>C:\Program Files\Windows Small Business Server\Bin\WebApp\RemoteAccess\</Data>
        <Data></Data>
        <Data>
        </Data>
        <Data>21252</Data>
        <Data>w3wp.exe</Data>
        <Data>NT AUTHORITY\NETWORK SERVICE</Data>
        <Data>InsufficientMemoryException</Data>
        <Data>Het controleren van de geheugenpoorten is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt
    dit probleem oplossen door de belasting van de computer te verlagen of door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.
       bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64&amp; availableMemoryBytes)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
    </Data>
        <Data>https://mail.mannekus.com:443/Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc/js</Data>
        <Data>/Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc/js</Data>
        <Data>192.168.10.91</Data>
        <Data>MANNEKUS\ITSN</Data>
        <Data>True</Data>
        <Data>Forms</Data>
        <Data>NT AUTHORITY\NETWORK SERVICE</Data>
        <Data>28</Data>
        <Data>NT AUTHORITY\NETWORK SERVICE</Data>
        <Data>False</Data>
        <Data>   bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64&amp; availableMemoryBytes)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
       bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
    </Data>
      </EventData>
    </Event>

    Yes, many of our customers use the same anti-virus software, Kaspersky AV 6.0, and the same back-up software, Ashay online back-up.
    A reboot temporarily solves the problem but when the memory usage gets above 95% the problem gets back.
    This site has about 40 user accounts.
    The error message states the following:
    To resolve this problem reducethe load on the
    computer or modify the valueinFreeMemoryPercentageToActivateService in
    the configuration element service
    hosting environment.
    Where could we check if there is a limit of 5% or less free memory set, which configuration file should we check?

  • SBS 2011 Standard SP1 - Randomly rebooting after svchost crash

    Last week 10/22, my SBS 2011 server began restarting randomly anywhere from every 2 hours to as long as every 4 hours. In reviewing the logs, it appears that an svchost process crashes (in Application log) which surrounds ntdll.dll and then many services
    crash and the System log shows a request by RPC to restart the server.
    I have seen similar threads but none of them end up with a solution or viable suggestion.
    No changes were made to the server on that day but since this began, I have installed all updates to drivers and the OS but no change.
    Log Name:      Application
    Source:        Application Error
    Date:          10/29/2014 1:30:45 PM
    Event ID:      1000
    Task Category: Application Crashing Events
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SERVER.domain.local
    Description:
    Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
    Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb164a
    Exception code: 0xc0000005
    Fault offset: 0x00000000000506f1
    Faulting process id: 0x2a0
    Faulting application start time: 0x01cff38404ccfa2d
    Faulting application path: C:\Windows\system32\svchost.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: b1d8e3b5-5f99-11e4-8531-e83935b894d8
    Event Xml:
    <Event xmlns="removed because wouldn't let me save">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-29T18:30:45.000000000Z" />
        <EventRecordID>3836089</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SERVER.domain.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>svchost.exe</Data>
        <Data>6.1.7600.16385</Data>
        <Data>4a5bc3c1</Data>
        <Data>ntdll.dll</Data>
        <Data>6.1.7601.18229</Data>
        <Data>51fb164a</Data>
        <Data>c0000005</Data>
        <Data>00000000000506f1</Data>
        <Data>2a0</Data>
        <Data>01cff38404ccfa2d</Data>
        <Data>C:\Windows\system32\svchost.exe</Data>
        <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
        <Data>b1d8e3b5-5f99-11e4-8531-e83935b894d8</Data>
      </EventData>
    </Event>
    Log Name:      System
    Source:        USER32
    Date:          10/29/2014 1:30:46 PM
    Event ID:      1074
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          SYSTEM
    Computer:      SERVER.domain.local
    Description:
    The process C:\Windows\system32\services.exe (SERVER) has initiated the restart of computer SERVER on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
     Reason Code: 0x30006
     Shutdown Type: restart
     Comment: Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly
    Event Xml:
    <Event xmlns="removed because wouldn't let me save">
      <System>
        <Provider Name="USER32" />
        <EventID Qualifiers="32768">1074</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-29T18:30:46.000000000Z" />
        <EventRecordID>2726522</EventRecordID>
        <Channel>System</Channel>
        <Computer>SERVER.domain.local</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data>C:\Windows\system32\services.exe (SERVER)</Data>
        <Data>SERVER</Data>
        <Data>No title for this reason could be found</Data>
        <Data>0x30006</Data>
        <Data>restart</Data>
        <Data>Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly</Data>
        <Data>NT AUTHORITY\SYSTEM</Data>
        <Binary>06000300000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>

    Hi John,
    Before going further, would you please let me confirm whether do any change (install any update or third-party
    application) before this issue occurred?
    On current situation, please run
    sfc /scannow command to scan all protected system files. Would you please let me know whether you updated the BIOS and the hardware drivers? Please check if drivers need to be updated and Windows Updates need to be installed. If possible, please perform
    a clean boot and check if this crash issue still exists.
    In addition, troubleshoot this kind of kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. Please refer to following articles
    and check if can help you to analyze dump files.
    Crash dump analysis using the Windows debuggers (WinDbg)
    How to read the small memory dump file that is created by Windows if a crash occurs
    By the way, it may be not effective for us to debug the crash dump file here in the forum. If this issues is a state of emergency for you. Please contact Microsoft Customer
    Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
    To obtain the phone numbers for specific technology request, please refer to the web site listed below:
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
    Hope this helps.
    Best regards,
    Justin Gu

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