SBS 2011 Remote Web Workplace issues not enough memory???

Hi,
Were having problems with the RWW website on our SBS 2011 server, users are able to logon, but the connect buttons of the computers are not working, if we click on them nothing happes, no error message, nothing.
When a users logs on we see 5 error messages in the application log of the SBS server, 4 times event 3 appears and 1 time event 1309, all messages say there is not enough memory available (less then 5%). When we close some applications/services and the memory
usage is below 95% the RWW websites works fine and the connect buttons function properly.
This server has 16GB of RAM, beside the standard SBS 2011 installation we installed only anti-virus and back-up software on this server.
We have several other customers that are running SBS 2011 servers, they have less internal memory and sometimes just 98% of free memory, but their RWW websites function without any problems and don't get these error messages.
Can someone tell me how to resolve this problem?
This are the complete error messages:
Logboeknaam:   Application
Bron:          System.ServiceModel 4.0.0.0
Datum:         16-5-2013 10:36:34
Gebeurtenis-id:3
Taakcategorie: WebHost
Niveau:        Fout
Trefwoorden:   Klassiek
Gebruiker:     NETWORK SERVICE
Computer:     
Beschrijving:
WebHost kan een aanvraag niet verwerken.
 Informatie afzender: System.ServiceModel.ServiceHostingEnvironment+HostingManager/28106152
 Uitzondering: System.ServiceModel.ServiceActivationException: De service /Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc kan niet worden geactiveerd als gevolg van een uitzondering tijdens de compilatie. Het uitzonderingsbericht is: Het controleren
van de geheugenpoorten is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt dit probleem oplossen door de belasting van de
computer te verlagen of door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.. ---> System.InsufficientMemoryException: Het controleren van de geheugenpoorten is mislukt omdat het
vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt dit probleem oplossen door de belasting van de computer te verlagen of door de waarde van
inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.
   bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64& availableMemoryBytes)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
   --- Einde van intern uitzonderingsstackpad ---
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
   bij System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath, EventTraceActivity eventTraceActivity)
 Procesnaam: w3wp
 Proces-id: 21252
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="System.ServiceModel 4.0.0.0" />
    <EventID Qualifiers="49154">3</EventID>
    <Level>2</Level>
    <Task>5</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-16T08:36:34.000000000Z" />
    <EventRecordID>404277</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security UserID="S-1-5-20" />
  </System>
  <EventData>
    <Data>System.ServiceModel.ServiceHostingEnvironment+HostingManager/28106152</Data>
    <Data>System.ServiceModel.ServiceActivationException: De service /Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc kan niet worden geactiveerd als gevolg van een uitzondering tijdens de compilatie. Het uitzonderingsbericht is:
Het controleren van de geheugenpoorten is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt dit probleem oplossen door de
belasting van de computer te verlagen of door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.. ---&gt; System.InsufficientMemoryException: Het controleren van de geheugenpoorten
is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt dit probleem oplossen door de belasting van de computer te verlagen of
door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.
   bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64&amp; availableMemoryBytes)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
   --- Einde van intern uitzonderingsstackpad ---
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
   bij System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath, EventTraceActivity eventTraceActivity)</Data>
    <Data>w3wp</Data>
    <Data>21252</Data>
  </EventData>
</Event>
Logboeknaam:   Application
Bron:          ASP.NET 4.0.30319.0
Datum:         16-5-2013 10:36:34
Gebeurtenis-id:1309
Taakcategorie: Webgebeurtenis
Niveau:        Waarschuwing
Trefwoorden:   Klassiek
Gebruiker:     n.v.t.
Computer:     
Beschrijving:
Gebeurteniscode: 3005
Gebeurtenisbericht: Er is een onverwerkte uitzondering opgetreden.
Gebeurtenistijd: 16-5-2013 10:36:34
Gebeurtenistijd (UTC): 16-5-2013 8:36:34
Gebeurtenis-id: 2ce25cc6a90146e8ad0fa32e504b86ef
Gebeurtenisreeks: 134
Gebeurtenisinstantie: 7
Gebeurtenisdetailcode: 0
Toepassingsinformatie:
    Toepassingsdomein: /LM/W3SVC/1/ROOT/Remote-1-130131644927895718
    Vertrouwensniveau: Full
    Virtueel pad toepassing: /Remote
    Toepassingspad: C:\Program Files\Windows Small Business Server\Bin\WebApp\RemoteAccess\
    Computernaam:
Procesinformatie:
    Proces-id: 21252
    Procesnaam: w3wp.exe
    Accountnaam: NT AUTHORITY\NETWORK SERVICE
Uitzonderingsinformatie:
    Uitzonderingstype: InsufficientMemoryException
    Uitzonderingsbericht: Het controleren van de geheugenpoorten is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen.
U kunt dit probleem oplossen door de belasting van de computer te verlagen of door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.
   bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64& availableMemoryBytes)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
Aanvraaginformatie:
    Aanvraag-URL: https://mail.mannekus.com:443/Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc/js
    Aanvraagpad: /Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc/js
    Hostadres gebruiker: 192.168.10.91
    Gebruiker: MANNEKUS\ITSN
    Is geverifieerd: True
    Verificatietype: Forms
    Accountnaam thread: NT AUTHORITY\NETWORK SERVICE
Threadinformatie:
    Thread-id: 28
    Accountnaam thread: NT AUTHORITY\NETWORK SERVICE
    Imiteert: False
    Stacktracering:    bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64& availableMemoryBytes)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
Aangepaste gebeurtenisdetails:
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="ASP.NET 4.0.30319.0" />
    <EventID Qualifiers="32768">1309</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-16T08:36:34.000000000Z" />
    <EventRecordID>404279</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>3005</Data>
    <Data>Er is een onverwerkte uitzondering opgetreden.</Data>
    <Data>16-5-2013 10:36:34</Data>
    <Data>16-5-2013 8:36:34</Data>
    <Data>2ce25cc6a90146e8ad0fa32e504b86ef</Data>
    <Data>134</Data>
    <Data>7</Data>
    <Data>0</Data>
    <Data>/LM/W3SVC/1/ROOT/Remote-1-130131644927895718</Data>
    <Data>Full</Data>
    <Data>/Remote</Data>
    <Data>C:\Program Files\Windows Small Business Server\Bin\WebApp\RemoteAccess\</Data>
    <Data></Data>
    <Data>
    </Data>
    <Data>21252</Data>
    <Data>w3wp.exe</Data>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data>InsufficientMemoryException</Data>
    <Data>Het controleren van de geheugenpoorten is mislukt omdat het vrije geheugen (462663680 byte) minder bedraagt dan 5% van het totale geheugen. Het gevolg is dat de service niet beschikbaar is voor binnenkomende aanvragen. U kunt
dit probleem oplossen door de belasting van de computer te verlagen of door de waarde van inFreeMemoryPercentageToActivateService in het configuratie-element serviceHostingEnvironment aan te passen.
   bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64&amp; availableMemoryBytes)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
</Data>
    <Data>https://mail.mannekus.com:443/Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc/js</Data>
    <Data>/Remote/BuiltIns/HomePage/GadgetDnD/GadgetDnDService.svc/js</Data>
    <Data>192.168.10.91</Data>
    <Data>MANNEKUS\ITSN</Data>
    <Data>True</Data>
    <Data>Forms</Data>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data>28</Data>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data>False</Data>
    <Data>   bij System.ServiceModel.Activation.ServiceMemoryGates.Check(Int32 minFreeMemoryPercentage, Boolean throwOnLowMemory, UInt64&amp; availableMemoryBytes)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.CheckMemoryCloseIdleServices(EventTraceActivity eventTraceActivity)
   bij System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath, EventTraceActivity eventTraceActivity)
</Data>
  </EventData>
</Event>

Yes, many of our customers use the same anti-virus software, Kaspersky AV 6.0, and the same back-up software, Ashay online back-up.
A reboot temporarily solves the problem but when the memory usage gets above 95% the problem gets back.
This site has about 40 user accounts.
The error message states the following:
To resolve this problem reducethe load on the
computer or modify the valueinFreeMemoryPercentageToActivateService in
the configuration element service
hosting environment.
Where could we check if there is a limit of 5% or less free memory set, which configuration file should we check?

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    Attachments:
    Block diagram.jpg ‏208 KB

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