Scam from Verizon and Asurion?

What is the benefit of having an insurance Asurion on my phone if I have tom pay $99.00 to get the insurance company to ship me a new phone. With the $10.00 monthly charged I have already paid several times the phone itself... it is a gigantic SCAM !!!!
Really disappointed by this kind of service,
<< Personal information removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

Maybe her insurance is like that but there is a maximum co-pay that I must pay per year. For me it is $3000.00 a year and then after that my insurance covers it all 100%.
Health insurance varies. None are 100% the same.
If you pay a monthly premium, let's say I pay $85 per month.
Or roughly $1,000.00 a year. However I pay a co-pay of $20 per doctor visit or a $40 co-Pay max per visit. I have never used that $3,000.00 per year not even close.
When in hospital or doctors office everything is totally covered after I pay a small deductible.
If you have medicare that $3000.00 provision is no longer applied.
You primary insurance covers what ever medicare does not cover and that is the customary 20% if it applied.
It actually is based on what insurance you carry and believe me some as that Walmart one is terrible.
You must shop around. Just like car insurance, or life insurance, home insurance and even cell insurance.
Good Luck

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Poor Service from Verizon and Asurion

I had my phone replaced less then 12 days ago with warranty because of battery issues. Over the weekend I pulled my phone out of my pocket (always had my phone in my pocket for years) noticed my phones screen is not working. You can hear notification, and etc.. After spending 2 hours on the phone and at the store, I was told my phone had a pressure crack. No one can explain why, and i am to blame. At this point I just need a phone, I have a home based business and need to stay in touch via phone, text or email. Asurion does not have the phone I currently have and I have to accept what they do have. As a consumer I am paying a monthly amount to have insurance to replace my exact same phone, not to take what ever phone they can give me. I called verizon again today, and pretty much was told it is not verizon's issue and to deal with Asurion. I am glad to see after 6 years with a company and paying for insurance since day one, it paid off.

Point one Verizon gives a run down on all insurances on their web site and hand outs in the stores.
Additionally asurian sends out insurance welcome kit which explains everything.
Now the devices that are sent out as replacements are junk. I totally agree with you on that point.
I don't care if Verizon claims 100 point check on each refurbished device it sends.
It is quite evident from your complaint and others here going through 3-4+ replacement devices shows me you are still getting a broken phone. But manufacturers send out the same type of junk as well.
You cannot win.

I have i phone 4 from verizon and the power button is not working

I have i phone 4 from verizon and the power button isn't working anymore, I bought my i phone 8 months ago.
What options do I have and what should I do ?

Hello James,
The flashing WLAN light means activity (data getting transferred). Try disconnecting all your devices and check whether the light is still flashing or disconnect the router from internet and do the check.
Do you have your SSID as linksys or the default one? If your neighbor has the same SSID, then traffic could result from your neighbor's one. Try changing your SSID and password. Make your security WPA/WPA2.
Hope this helps,
Thanks
Vijay

HT201529 I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

The 4G LTE SIM card in your device contains information about your plan, device and more. You can set a SIM PIN so others won’t be able to access that information if your SIM card is removed from your device.
If you remove your SIM card and insert it another device (e.g., when you upgrade to a new device), you’ll be asked for the SIM card PIN. You can find your SIM card PIN in My Verizon if you’ve forgotten it. Or, if you’ve entered your SIM card PIN unsuccessfully 3 times, you’ll need the PIN Unblocking Key (PUK) to unlock your SIM card again. After using the PUK, you’ll need to create a new PIN for your SIM card if you want to secure it again.
To locate the SIM PIN / PUK numbers for your 4G LTE SIM card:
Navigate to the Overview page in My Verizon.
Click My PIN and Unblocking Key (PUK) under About My Device.
Your default PIN and PUK will be displayed in a pop-up window.
Click Close when you’re finished to return to the My Verizon Overview page.
You’ve successfully located your SIM PIN and PUK.

My iPad suddenly stopped receiving cell signal from Verizon and in the top left corner it says Invavid SIM where it used to say 3G

MY 2 week old IPad 2 suddenly stopped receiving a cell signal from Verizon and in the top left corner of the screen it says Invalid SIM where it used to say 3G. Why did this happen and how do I fix it? Still works on WIFI...

Why? Who knows. You could try reseating the SIM to see if this helps. If not contact Verizon.

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

How do I file a complaint about the service I received from Verizon and if I file a complaint, will anything really change?

I was considering changing service carriers for two of my children on our Verizon plan. The plan was extremely expensive and my two high school aged children had very old slide phones (one wouldn't even receive calls anymore!) I had another carrier that was much more reasonable for what they needed and they were both able to get smart phones for $100. I called Verizon over the holidays to check if the phones were under contract. The customer service representative asked what I was thinking about doing. I was very honest and told my plan. I was then told by the representative that the phones were not under contract. I switched my children to the new carrier only to receive a $428 bill for early termination of contract!!!!
When I called back, I was told by the new representative that I did receive correct information. Apparently, I did not ask the "correct" question. The "correct" question would have been, "Are the LINES under contract? (not the phones!) Now, I am trying to file a complaint and have no idea where to find the area for the complaint! Please help!

AmberF
If I port back, I have to take away the two smartphones that I gave my high school children for Christmas. (Sorry kids, Mom is sending back your Christmas gifts because Verizon did not give me the correct information regarding our plan! You get to go back to your 6 year old slide phone, which doesn't receive calls, and your 3 year old slide phone, that doesn't make calls!) Also, if I port back, the best that you can give me is $30/month on these phones unless I purchase new phones from you!
I have decided to write Verizon a letter of complaint. I am willing to concede that maybe I did not use proper terminology when requesting information regarding my plan. I did, however, inform the customer service representative of what I was trying to accomplish and she should have been more upfront with me. I am looking for some type of compromise from Verizon. I just received my Verizon bill and it is $817.58!!!! While this will create a very difficult month for my family financially, I am going to pay the bill in the hopes that Verizon will issue me some type of credit for their part in this debacle!
If I do not receive some type of compromise from Verizon, I now know when the contracts for all my other lines (5 at home and 5 for our business) will no longer be under contract. If Verizon cares so little about their customers that they refuse to admit that they might be somewhat at fault, they will no longer have my business. I will regret this decision, because except for a few minor problems, Verizon has usually been easy to work with. I consider this a major issue. I was trying to be prudent and check the terms of my contract before I made any changes and I don't feel Verizon was honest with their answers.
AmberF, if you can make some sort of financial compromise happen, I will be very happy to thank you! As I stated, $817.58 Verizon bill is going to make February and potentially March very difficult months for my family.

Why can't Verizon and Asurion use common sense!

I have had Verizon for years. I have had insurance for years. Luckily I never had to use it, until today! I had a beautiful red Windows 8 HTC 8x. Well I dropped it and the screen smashed, ugh! Anyway, I was like no problem I have insurance! Well it is a problem! Seriously Verizon get a clue on how to do things in a simple manner! I called Verizon they were very nice (Enterprise, AL store), but told me I had to go through the insurance company. Ok, all good until I called Asurion! Not helpful at all! 1st off they don't have my color, ok not happy but I can live with it, then the 1st girl lied to me, she said they could have a black phone overnighted to me and I would get it tomorrow, I said well I am not happy but fine, hang up (she put in her notes that the call was lost, yeah right) anyway I called back. Spoke with Tabitha and she told me they actually didn't have my phone in stock and that it would be 5 to 7 business days before I could get one! What!!!!!!! Really not happy now! She said well, since we don't have it in stock we can offer you a comparable phone, I said ok, what about the Nokia 928, she said we don't have that in stock either, but we have the Samsung Odyssey, my husband said NO it was junk. I asked them why I couldn't go to the store and get a new phone? That seems like the simple thing to do, they had them in stock they even had blue? That is not how they work! Seriously, that is the simple solution! I pay Verizon every month for my insurance, why shouldn't I be able to go get a new phone, I would have my new phone today! Asurion told me I could go to the store and pay full price for my phone and then they would reimburse me, they said after I filled out the paperwork, mailed my phone back to them, they verified all my information was correct they would mail me a check. If I had full price I would just go buy the Nokia 928, but the reason I sign up for contracts is that I get a discounted price on the flipping phone! Why couldn't I just take my broken phone to Verizon, they have all my information, get a new phone and Asurion pay Verizon for my phone. I take my car to a shop and file on my insurance and the insurance company pays the company not me, so why can't Asurion do that?

I feel your pain. I had a technician come out twice, my moden replaced 3 times, and now my monthly cost has gone up but my internet speeds are not much improved.

Bought two new phones from Verizon and can't activate either - does sprint or AT&T have better customer service?

HELP!!! I bought two new phones from Verizon stores for Christmas presents and can't activate either one. When I try to go on-line I get a message that the activations can't be processed.
When I try to call, I get a message that they have Activation support for today but long hold times (understandable) and the automated system keeps hanging up on me (not understandable).
Any hints on how to talk to someone and get these working today?

massive frustration that the phone process kept hanging up on me. finally got to chat with a customer service person (not sure how because I could never find a chat option on-line). Kari was GREAT; stayed with me and fixed what ever needed to be fixed.

Getting unwanted messages (VZWNMN:5) from Verizon and Verizon is not able to stop them.

I am getting messages from 6250 number and the content is VZWNMN:5 (OR) VZWNMN:11 (OR) VZWNMN:37. In a day I get around 25 messages.I have reported the issue on Jan 21st, 2012 and talked to atleast 7 customer reps, 5 tech support, 3 engineers & 4 managers. Spent atleast 10 - 12 hours on the phone with Verizon and still the case is still open.
Since Customer support is not able to resolve the issue, they opened a ticket with Engineering team ten days back. So called after few days to check the status and the ticket was closed with status as "Resolved". But it was not so they reopened the ticket again and it's been 6 days now. The person who opened the ticket said will follow up with me on last Saturday. But no answer from him so emailed him on Monday and the response received was that he will call on Tuesday. Till now no answer. I am totally frustated with service and no where to go. Don't know whom to contact.
Really appreciate if someone can suggest how to handle this situation.
Thanks,
V

Hello.. I'm not sure how much help I will be since I don't have a Droid, BUT.. I experienced this very same issue a while back. And had the same run around with VZW customer support.. FINALLY.. i answered back to one of the text messages, it was another lady trying to reach her relative with the same first name as mine. After speaking with her for a while, I came to a conclusion these messages all started after I signed up for a option under the MY VERIZON (my account). The option was the place where you can send and receive text messages online from your MY VERIZON profile. Some how my name and number were being published into some sort of data base thing.. I had also received a premium text message that cost me $10 (im on prepaid, but had extra money in my account for ringtones & ringback tones, ect). After numerous calls to customer service about the continued text messages, they put a block on my account for receiving text messages, also there is a place in the MY VERIZON profile where the text messaging is done at to block up to, i think, 15 numbers. Well I filled every slot up with the numbers that were texting me, then started receiving probably another 50 more texts a day. It was sooo annoying!!! Then after customer service tried everything they could think of to stop the texts from continuing, I ended up having to change my phone number, something I did NOT want to do.. but it stopped the problem and it has not happened again... BUT i didn't sign up for that online text messaging option on MY VERIZON account this time.
I hope this helps, but if not, i'm sorry... just wanted to give you my story and the resolution. Good luck!!!

Has anyone tried taking an iPhone 5 from verizon and switching it to at

My phone is super screwed up (iPhone4). I am on at&t while a friend with an extra iPhone 5 is from Verizon. Has anyone tried having their Verizon iPhone5 swapped to AT&T?

My apologoes to the OP.
I stand corrected.
I was indeed wrong.
Thank you deggie for the correction.

Tough question: Can I purchase an off-contract iPhone 5 from Verizon and let my brother use it in Europe?

I have an iPhone 4S with Verizon, and I wanted to know if it would be possible for me to buy an iPhone 5 for the off-contract price just as if I was purchasing it for myself, and then ship it to my brother in Austria and let him use it there on the GSM network.
The reason I think this might be possible is because the GSM part of the Verizon iPhone 5 comes unlocked out of the box (or so I've been told)
One obstacle that might stand in the way is if I have to activate the iPhone 5 with Verizon before I send it to him.
Let me know if this would be possible.

If it is truly unlocked (versus the sim slot being unlocked), then yes you would be able to do this. I have no way of actually verifying if my VZW iPhone 5 is truly unlocked (I don't know of a local iPhone 5 AT&T customer to use their sim to see if my phone will work) but maybe someone on here has been able to verify this further than just what some articles state. Otherwise, if it's just the sim slot being unlocked then you would need to keep the phone active on VZW and your brother can use simcards on Europe to roam instead of paying the VZW roaming charges.

I'm wanting to buy a Galaxy Note 2 from a third party, but they don't have the SIM card. Can I buy one from Verizon and they activate it for me?

Wanting to know if I can buy a SIM card from verizon for a galaxy note 2 that I'm wanting to buy frI'm a third party

You would get a new SIM card anyway. You wouldn't use their SIM. If you go to a Verizon corporate store the SIM cards are free,

WATCH OUT FOR THIS SCAM FROM VERIZON

I recently used my $50 upgrade credit to purchase a new Samsung Convoy 2 on the verizonwireless website. Website price was $79.99 plus tax. After my credit, my price was $32.69 which I thought was good. Now comes the part where Verizon scams you.
They sent me a DEFECTIVE phone. Trouble with text messaging immediately. After talking to Customer Service, I was told he could not fix the problem but would send me a REPLACEMENT, along with a shipping label to return DEFECTIVE phone. I was told there would be a charge on my bill for the new phone, but a credit for the returned phone resulting in no charge. This was a LIE!!
On my bill was the original charge for $32.69 for the DEFECTIVE phone and a credit for $32.69 since I returned it. There was another charge for $141.69 for my REPLACEMENT phone. So, what I purchased online for $32.69 now cost me $141.69 with nothing new added.
When I complained to Jennifer, a supervisor with Customer Service, I was told since the second phone came from customer service, they couldn't match the website price. How can you not match your own listed price??? How can you justify charging someone 4 times what they originally paid to REPLACE the DEFECTIVE equipment you sold them in the first place?

acraftylady wrote:
I don't understand why they charged for a warranty replacement. My sons phone was defective in the first year and we took it into a verizon store and they had a used one sent right to the house and we were instructed how to send the old one back as soon as we go it and no money was involved. If they are exchanging a brand new defective phone for same model bought online why would they be charge for a replacement? Makes me really appreciate how compitent the store is I use, the customer service reps are friendly and know what they are doing. Mary
I agree. If you were receiving a warranty replacement, you should not have been credited for the return and then charged for a new phone. There should not be any charges at all involved.
This sounds as if it was treated as a return instead of a warranty replacement.

I bought my iPhone from apple, had ATT, then changed to Verizon. Shouldn't I be able to unlock it from Verizon and use the same phone on an ATT account?

i bought my iphone 4S from apple while i had an att account, then changed to verizon with the same phone.
verizon said they unlocked the phone from their network so i could return to att, but the iphone 4S won't recognize the att sim card.
is there anything i can do to use this apple store phone purchase and return to an att network?

Thank you.
I'm a little muddy tho...it's not a verizon phone,
not bought from or through Verizon, but at the Apple store.
Does that make any differerence?
On the original box, it says that it supports CDMS & GSM
I spoke with Verizon this morning.
They re-activated the phone to the verizon account,
unlocked it, and released it.
Should this make any difference at all?
My thinking to purchase the iphone through Apple
was not to dedicate it to either ATT or Verizon network.

Scam from Verizon and Asurion?

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