Scam- would like some input ;-))

My friend is visiting from Europe. She has a Mac Book Air. Yesterday she got this pop up: Security warning, call tech support. I called on her behalf. Mr. India suggested our household is compromised by hackers from Russia. Ok, I am not ted  savvy and I am not feeling well. I gave him her name, email address and year of birth. He wanted a payment of $299.99 to www.althim.com and got very pushy. Too pushy. I quit it right there and ended the phone call.
Then I found out about this scam. My friend is super nervous and doesn't know what this guy is able to do with her data.
Is anyone out there to give us advice. What on earth can she do? What damage can Andy 1-800-870-2451 do?
It is visible that he is fiddling with her data and I wish I could call the FBI...they wouldn't be interested. Anyways, any good advice is much appreciated. Thank you!

She would have had to give "Andy" expressed permission to do anything with her computer, so I don't think she should have any concerns about that. After you paid the $299, he would probably have asked her to do some things so he could first identify her computer address and then she would have had to open up sharing permissions and perhaps even install some software before he could compromise the computer. Anything would be possible at that point.
It's unfortunate that he obtained a small amount of privacy information about her, but I suspect the worst that could happen would be an increase in the amount of spam and phishing attempts she would receive via e-mail. Caution her not to open any attachments or click any links in an e-mail from someone she doesn't know.
And just so you know, there is no way for a web site to scan any computer for problems, security or otherwise, so always ignore any such warnings.

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