Scammed? lost iphone found - now disappeared off icloud

Hi,
My husband, Ernest's, brand new iphone 6 was lost (stolen) last week and via icloud i enabled "lost phone mode" and entered by own mobile number. Last night I received an SMS indicating that the phone had been found (giving me the last digits of the serial number) and directing me to an apple support site (http://appleisupports.com) to verify the details, which I did,.... after that, there was an email that there was a sign in on Ernest's icloud and I changed the password immediately, but could not find any trace of his iphone on find-my-iphone (before this the phone would show with status offline) anymore.
Now, I am pretty sure that this was a scam to get access to the account and erase the lost phone mode, which they (whomever they are) completed successfully. Needless to say is that I have not been informed of the location of the stolen phone....
I would like to know who I could report this to, within the apple support community, to avoid other people making the same mistake.
Picture of the SMS attached
Thanks, Josee

My understanding is that changing the password does not prevent Find My iPhone from continuing to work with the account. However, they may have forced it into recovery mode and restored it. This would have erased it and rendered it unable to be tracked, but it could not be reactivated and used.

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Hello,
I recently got my iphone stolen. Its a 4S with IOS 7. Find my iphone was on. Location services were off. After stolen, went to icloud find my iphone, device was listed but offline. I put it in lost mode and a message. Put a passcode too. It said lost mode pending. After several hours, put it in erase mode. Now it says erase pending. Unfortunately there was no passcode for home screen when it was stolen. I called my iphone several times, it went straight to voicemail. I did not report the iphone stolen yet because i want my device erased. It does not erase if no internet.
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If the iphone was turned off, can they turn it on, disable cellular data (wifi was off before stolen) and still browse the iphone with no internet connection? Pictures, notes, pdf files, text messages being accessed?
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HT201365 Is there any way to find my lost Iphone when its switched off ?

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my name is tahir
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iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
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This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
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2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. iCloud- Use Lost Mode
6. What to do if your iOS device is lost or stolen
7. 6 Ways to Track and Recover Your Lost/Stolen iPhone
8. Find My iPhone
9. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
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3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Mac Computer
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So i have a lost IPHONE, what now?

Hi guys, i know what you all are thinking right now but this is not the case. This is my question:
Last year I found an IPHONE 5 in the street, by that time my own phone was giving me troubles and not working fine (ty sony), i had no chance of buying a new IPHONE 5 (I already owned a previous 3GS and i loved it). I saw the phone there and at first I was like "jackpot" but then i remembered how much it costed me to buy my previous 3GS so I did the right thing, i took it and gave it back to the police department in the same day.
To my surprise they called me yesterday and said that i was free to collect the iphone 5 because a year passed and no one reclaimed it and by law if i wanted so the iphone now LEGALLY belonged to me (i'm portuguese, in portugal if you find something and give it back to police after 1 year if no one reclaims it is yours).
Of course i said yes and i went to collect it, i connected the phone to itunes but it seems it is icloud locked.
What can i do to revert this? btw i can not stress enough this point, i did what was right, found an iphone 5 delivered it to the police and after one year the police gave it back to me i have the papers of the police department stating it.
Thanks in advance,
Pedro.

The iPhone is locked to the original owner's Apple id
Read this
Find My iPhone Activation Lock - Apple Support
Without the co-operation of thae original owner ( unlikely in the circumstances ) you do not have an iPhone 5 you have an iBrick
there is no way of breaking the activation lock on that iPhone ever
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Scammed? lost iphone found - now disappeared off icloud

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