Scan Black with Rainbow Stripes

Hi - Just opened a new eStation c510 Printer / Scanner and the printing works fine but scanning and copying come up with a generally black image with thin colored stripes.   We live in Japan - so I can't return this even though it is new.  Is this a mechanical / hardware problem that I can't fix or is it something I can repair?

Try making a copy from the front panel of the printer. If that fails, then the scanner has failed. If it works, it is probably a software or IO issue and we can work on that together.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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